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Reviewed 21 July 2018

I stayed here with a friend in July hotel staff were friendly and helpful they assisted us with our luggage and were happy to answer all our questions. The hotel was located right on the beach (i.e. 1 min walk) the beach was stunning with soft sand and crystal clear blue water. There were plenty of souvenir stores and restaurants to choose from at night. The hotel provided us with beach towels, however we did have to pay additional Euro 20 for sun beds at the beach. The rooms had a balcony with hangers to hang our wet clothes after the beach which was an added bonus! We requested late check out however due to the fact that it is peak season they were unable to provide us that however they did allow us to shower at the Spa upon check out which was appreciated. I will definitely be stayed here again!

Stayed: July 2018, travelled with friends
Thank Marwa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Guest Relations Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 23 July 2018

Dear guests,
thank you very much for your excellent feedback.
It was a pleasure to meet you. We are happy to hear, that you have enjoyed your holidays with us.
We hope to welcome you agian in next future.
Kindest regards
Boris Petereit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2018 via mobile

We spent 7 nights (july 2018) in Salt Pure Garonda and the experience was a bit disappointing starting with the housekeeping service and the entire costumer service. When they cleaned up the room there was always a missing point...toals that weren t changed (even on the floor!), garbish in the room, pijamas on top of the light, small bugs in the cafe area, amenities that werent replaced or used coffee bags that werent removed...and so on an on (points that are not admissable even in a 3-4 star hotel). The costumer service at the reception was very poor...most of the times we arrived at the hotel entrance, it seemed empty and there was no one to receive us. Even when the recepcionist was at the desk they avoided to interact with you or even saying “good night”. The service in the breakfast room is very slow and i have no doubt there is a lack of staff to meet costumer needs (i had to change my own tableware several times mostly because i couldnt find a single waiter in the room!), even though Waiters in this area are very friendly and nice!
The areas in the hotel are ok and I would definitely give a 5 star to the spa which has all it needs. The gym was well eqquiped but poorly ventilated which is quite primordial considering the heat and humidity of mallorca. The beach toals service is good but again there was a missing point..sometimes they gave us toals with a hole in the middle...you dont give that to a costumer in a 5 star hotel!

Good points: spa, breakfast variety, terrace view, pool area, location.

Unfortunately the experience wasnt what we expected.
I hope they can improve quickly considering the potential of the business...but for now i wouldnt recommend to a friend.

Stayed: July 2018, travelled as a couple
Thank Mariana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Guest Relations Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 20 July 2018

Dear Mrs. Mariana,
thank you for your feedback, that is very important to us.
You have written, that the hotel is well located, good breakfast, good views from our terrace and a nice Spa, thank you for this.
We are sorry to hear, that all these missingpoints happened to you, you are allright, that is not the standard of a 5 star hotel and we will speak seriously with our managers from housekeeping and reception to make sure that this kind of service will not repeat. We hope you give us another chance to convince you from our product and our improved services.
Kindest regards
Boris Petereit

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Reviewed 18 July 2018 via mobile

Stayed here for one week. Excellent breakfast, rooms, pool and spa. Really friendly staff and you feel very welcome there. The only downside was indredibly boring food at the restaurant and boring drinks at the bar. They try making everything high end kinda fine-dining, and it ended up being tasteless and mediocre. Unfortunately we never wanted to stay there during the evening because of it and always ended up going somewhere else. Other than that a really great hotel!

Stayed: July 2018, travelled as a couple
Thank slimcls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Guest Relations Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 21 July 2018

Dear guests,
thank you for you feedback, that is very important to us.
It is very nice to hear, that you have enjoyed our staff, the breakfast, the room and Spa.
About our food we can not agree with you, but we accept your opinion., There a hundreds of guests writing us , that our chef is amazing and the food fantastic, but everybody have diferent taste and preferences.
Did you try our spanish Restaurant Mikel & Pintxo, there is more life and more choose on the card.
We would be happy, if you could welcome you again to convince you from our hotel.
Kindest regards
Boris Petereit

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Reviewed 15 July 2018

The hotel is located right across the road from the beach and is an "adults only" hotel.
We were here for 7 nights and were very pleased with the facilities.The staff were very friendly and spoke english bearing in mind that this location is the German area of Playa.
The room had partial sea views on the western side which was really lovely. The only criticism of the room was the hair dryer as it was very poor.
The breakfast was really tasty with everything you could possibly want. We especially liked the fresh fruit.
The cafe on the lower level was excellent value for lunch and dinner. It was better value than the main restaurant.
The pool area was popular and had very comfortable lounges. The pool and the spa sauna and steam room was also very fine. I loved the plunge pool!
Overall excellent value and possibly the best hotel in Playa.
BTW the steak restaurant next to the hotel is excellent.

Room Tip: Any room with a sea view
  • Stayed: July 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank colinb4951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Guest Relations Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 16 July 2018

Dear guests,
thank you very much for your excellent feedback.
It is great to hear from you, that you consider us to the best hotel in Playa de Palma.
We are working hard to to improve our services every day.
We hope you visit us again in next future.
Kindest reagrds
Boris Petereit

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Reviewed 10 July 2018

I have just spent 9 days there and had a wonderful time. Located right at the beach, very clean rooms with everything you would expect (just the hair dryer could have been better ;-)), a great variety on the breakfast buffet, friendly and service oriented personnel. I will come back!

Stayed: June 2018
Thank MarionThea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Guest Relations Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 12 July 2018

Dear Mrs. Thea,
thank you very much for your excellent feedback.
We are happy to hear, that you have enjoyed your holidays with us and you will come again to visit us.
Kindest regards
Boris Petereit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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