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Reviews (618)
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Reviewed 28 September 2017 via mobile

This was the first time my wife and I have been away without the kids for quite a few years so looking forward to a treat.

From before we arrived to after we left the attention to detail and customer service was outstanding.

For example, the email asking me to personalise my stay that I received before I arrived (which most of the time is just pure marketing material) actually enabled me to feel welcomed, valued, but above all else, enabled me to actually personalise elements of my stay! From my arrival time, to the type of bed pillow I wanted (yes the 5 to choose from!!) to any dietary requirements or special requests.

Needless to say on arrival the hotel was beautiful, the location is fantastic, all of the staff are amazing and the rooms are excellent, with beautiful views over the beach and the sea.

We will definitely be returning to this amazing hotel.

Stayed: September 2017, travelled as a couple
Thank eppingphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PureSalt, General Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 1 October 2017

Dear Guests,

Thank you for your great review. It is nice to hear that you were so satisfied with our offer and thank you for your detailed description.

We are so happy that you had a amazing stay with us and a relaxing without children's holidays.

We will be sure to share your brilliant feedback with all the team, it was a pleasure to have you here with us and we look forward to your return.

Kindest regards,
Loes Lubat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

First to dispel a few adverse comments in some recent reviews. First, disputing that is a beach side hotel with a wide road and other buidings between it and the beach. It is about ten seconds walk from the ground floor front door to the beach. The only "building" between the hotel and the beach is one of the hotel's own restaurants. The wide road consists of two pedestrian promenades with in between the cycle path that runs around the bay. The cycle path is 8 yards wide and apart from cycles and hired electric powered cycles the traffic consists of a tourist train every 15 to 20 minutes and the occasional police and other emergency or service vehicle. No buses, taxis, lorries or private cars. The area caters to German tourists so most restaurant and bar signs are in German, though English is actually more widely spoken by staff. There are German themed restaurants but they are in a minority (we didn't see any pigs knuckles as someone claimed were ubiquitous). Within 5 to 10 minutes walk we found a wide variety of restaurant types, Italian, Spanish, Thai, "Mediterranean" etc. The hotel is not in Aranel but in Playa de Palma or Meravelles to the west of Aranel, and in the more pleasant western end of Playa de Palma. It is not a location for those looking for a quiet retreat but it is a pleasant enough though busy resort

As to the hotel itself for us it justified the 5 star status, Impeccably clean, stylish rooms, good friendly staff, three good restaurants (one 100 yards down the road), Sun lounging deck and adequate outdoor pool on a terrace on the first floor ( one floor up), pleasantly above the street below and with superb views of the sea and the whole of Palma Bay. Adults only,

Room Tip: Full sea view at front, partial but good at sides, west preferred.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank EdwardkBeckenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PureSalt, General Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 1 October 2017

Dear Edward,

Thank you for taking the time to write a comment about your experience at Pure Salt Garonda in Mallorca, we are delighted to read that you appreciated your stay and the service!

We always do our best to make sure our guests have the best expericence while staying with us.

We hope to have the pleasure of seeing you again soon.

Kind regards,
Loes Lubat

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Reviewed 21 September 2017 via mobile

Was the 2nd time in this hotel. Staff is very friendly. Perfect position of the hotel, very quiet. Breakfast delicious, big choice of fresh and local food. Beautiful view to the beach. Nice but small Spa. Pool area quite small but cosy. Rooms were clean . Will def. come back.

Stayed: September 2017, travelled with friends
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PureSalt, Guest Relations Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 23 September 2017

Dear Patricia,

Thank you very much for your confiance in Pure Salt Garonda and for sharing your experience on Tripadvisorwith other travellers.

It is a pleasure to read your comment. We always strive to maintain a high standard and pamper our guests during their stay.
We would be glad to be at your disposal in the future and hope to see you soon again at the Pure Salt Garonda.

Kindest regards,
Uwe Killius

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Reviewed 21 September 2017 via mobile

We (my mother, sister and I) stayed here for 5 nights in September. After a shaky start with a late evening check-in where we discovered there had been a mix up and only one room booked, not two, and the fact the rooms did not have a bath we were beginning to regret our choice. The next day all was put right by the wonderful Uwe. My mother was upgraded to a junior suite as it had a bath (she was suffering with a bad back) at no extra charge. We were also invited for dinner in the Garonda restaurant free of charge, and what an gastronomic delight it was, overseen by the charming Riz.

The rooms were very clean and fresh, and all the staff very helpful.

The only negative was the sunbeds on the beach are not free of charge; at €15 per bed per day, plus an additional €15 for an umbrella it does seem like daylight robbery, especially when thieves are very prevalent; my sister had her beach bag stolen, thankfully it was found dumped by the hotel, minus purse and mobile.

Stayed: September 2017, travelled with family
1  Thank dellaneilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PureSalt, Guest Relations Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 23 September 2017

Dear Della,

First of all we would like to thank you for choosing Pure Salt Garonda for your stay in Mallorca.
Customer's feedback is extremely valuable to us, as it let us know about our performance levels and it represents a powerful tool in order to maintain and continuously improve our product and service standards.

We are very pleased to see that you had a fantastic stay; in particular we are thrilled to read your comments about our food, service and the room.

We will be sure to share your brilliant feedback with all the team. Pity that the incident at the Beach Club makes a little dumper in your stay.

It was a pleasure to have you here with us and we look forward to your return.

Kindest regards,
Uwe Killius

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Reviewed 20 September 2017

This hotel hands down holds up to it's expectations of being 5 star. The staff is EXCELLENT. If you get a chance, sit down and speak to Rafa, he is AMAZING! He told us what to do, see, eat, etc. He is very knowledgeable of Mallorca. We didn't get a chance to visit the beach across the street or any of the restaurants inside of the hotel but I can say, I would come back to Pure Salt because of the service. I felt at home. They have valet parking (FREE) and excellent (FREE) WiFi. The rooms are on the small side but they do the job. My ONLY negative is the beds. WHY must they stick two twin size beds together and call it a King? Please upgrade your beds! The balcony's are great with excellent views. The location here is KEY! It's in the middle of everything. It will take you 40 minutes to the North (mountains) and only 30 minutes to the best beaches on the right side of the island. I would recommend staying here! Thank you Pure Salt for making our Mallorca trip so memorable.

Room Tip: If you can afford it, get the Junior suite. The regular rooms are tiny.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Giuliana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PureSalt, Guest Relations Manager at Hotel Pure Salt Garonda, responded to this reviewResponded 23 September 2017

Dear Giuliana,

Thank you very much for sharing your experience in our hotel, your contributions are essential for us all and so we can continue to improve the experience of all our customers.

We are very proud that you had a pleasant stay in the Pure Salt Garonda and that our staff treated you as you deserve.

Thank you!

Kindest regards,
Uwe Killius

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