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“REALLY bad cleaning”
Review of Hotel Palma Playa

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Hotel Palma Playa
Ranked #28 of 78 Hotels in Playa de Palma
Reviewed 29 October 2017 via mobile

The Bathroom was full of Hair everywhere And It was there A strange smell, I Tried To ask for An other bedroom and in The second one there was The same situation!!!! Moreover when I told It To The boss He Said that They couldn't do Nothing!!!! The Bed was old And Not so comfortable, I REALLY DON'T SUGGEST THIS HOTEL.

Stayed: October 2017, travelled solo
Thank Valeria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Quality Control Department at Hotel Palma Playa, responded to this reviewResponded 30 November 2017

Dear guest,

First, we would like to thank you for sharing your experience in our establishment, with all Tripadvisor users and we appreciate all your comments.
We´ll take note of your feedback and we´ll do our best to improve the aspects you have detailed above.
We deeply regret for not being able to reach your expectations during your stay at the Palma Playa.

Thank you very much & best regards,
Quality Control

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 333 reviews

Reviewed 15 October 2017

It was my second time staying at this hotel and again I wasn't disappointed. The main idea of it was the hotel's location. Very easy access to the beach and it's only a 15-minute ride to the night city by bus... Really very friendly, welcoming and professional staff. The room was clean, bed was comfortable. Food was tasty.The balcony of the room was of a good size. I would stay here again...

Room Tip: I prefer to have the balcony with the view overlooking the south for its quietness
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  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Valerij Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Palma Playa, responded to this reviewResponded 17 October 2017

Dear Valerij Z,
We greatly appreciate the time you spent to share your recent holiday experience at our Palma Playa Cactus hotel and we thank you for your kind recommendation to oher travelers.
It is very rewarding to read that our hotel and staff were able to meet all your needs during your stay and we look forward to welcoming you back at your earliest convenience.
Kindest Regards,
Francisco Gonzalez
The Manager

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Reviewed 1 October 2017

You get what you pay for and this hotel was cheap!
Very noisy area and guests with groups of young people partying, drinking and singing.
Food was average.
Rooms worn out, not very inviting decor.
Nice pool.
Located in an okay area 3-400 meter from the beach, easy accessible by bus to and from the airport.

  • Stayed: July 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank PonyCopenhagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Palma Playa, responded to this reviewResponded 17 October 2017

Dear PonyCopenhagen
We would like thank for your feedback and we feel sorry that some aspects of your experience in our establishment couldn´t fulfil your expectations.
In any case we forward your suggestions to our Quality Department, as all comments on our behalf are the best motivation for continuous improvement of our services.
Yours sincerely
Francisco González
The manager

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Reviewed 14 August 2017

Well here goes just back from a week in Hotel Playa Palma with the family. The hotel is of a good standard for the price with all you need and close to the beach. Good selection for breakfast. It's in the middle of El Arenal and Palma and with young ish children a good location. I found the hotel very clean. The real stand out for this hotel is the staff who were a real credit - the reception staff to the cooks and cleaners to the life guards. Really friendly feel and seems much more of a family run hotel. Some of the guests enjoyed themselves a little bit to much but managed well by the staff. If you are looking for a good location with a good price then it's a yes from me !

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank SimonBsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Palma Playa, responded to this reviewResponded 16 August 2017

Dear Simon Bsc
We greatly appreciate the time you spent sharing your recent holiday experience at our Palma Playa hotel with all Tripadvisor users and your kind comments on our behalf.
It is a great pleasure to know that our hotel facilities and our staff were able to satisfy your expectations. We are also happy that you appreciate the place for families and that our breakfast has been to your liking.
We look forward to welcome you again at our resort in Mallorca.
Kindest Regards,
Francisco Gonzalez
The Manager

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Reviewed 2 July 2017

We stayed at this hotel for 3 nights and we had good experience. On arrival we felt welcomed and the receptionist was polite and friendly. The room was clean, although the view was not the greatest as the room was at the back of the hotel and overlooking a high-rise hotel. We have not used many hotel facilities, however breakfast was good and breakfast staff very helpful. The room was cleaned everyday and the cleaning staff were extremely helpful and polite. Our return flight was in the late afternoon and the hotel staff allowed us to stay a couple of hours past the check-out time, which we really appreciated. We will definitely come back.

Room Tip: Ask for a room fronting the hotel and as high as possible.
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  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 2015AndrewG2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Palma Playa, responded to this reviewResponded 4 July 2017

Dear 2015AndrewG2015,
We greatly appreciate the time you spent sharing your recent holiday experience at our Palma Playa hotel with all Tripadvisor users and your kind comments on our behalf.
It is a great pleasure to know that our hotel facilities and our staff were able to satisfy your expectations. We are also happy that our staff and breakfast has been to your liking.
We look forward to welcome you again at our hotel in Mallorca.
Kindest Regards,
Francisco Gonzalez
The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Palma Playa

Address: Calle Acapulco 26, 07610 Playa de Palma, Majorca, Spain (Formerly Los Cactus)
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Restaurant Swimming Pool
Hotel Style:
#3 Best Value Hotel in Playa de Palma
Price Range: $55 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Palma Playa 3*
Number of rooms: 110
Official Description (provided by the hotel):
The PALMA PLAYA I Hotel (known before as Cactus Hotel) is located in a quite area, only 4 kilometers from the airport and 200 meters from the beautiful "Playa de Palma", with six kilometers of smooth white sand. Next to the hotel there is the bus stop and from there it will take you only 15 minutes to get in the center of Palma. Snack-Bar, Caffee shop, room for cyclists, Swimming pool and children's pool, parking and buffet restaurant. The recently refurbished rooms are large and comfortable, all with terrace, full equiped bathroom, telephone with direct line, central heating, safety deposit box Satelite-TV and new air conditioning. ... more   less 
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Also Known As:
Palma Playa i De
Hotel Palma Playa Playa De Palma, Majorca, Spain

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