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Reviewed 10 May 2017

SO this hotel took a pre booking without warning for half of the money of the booking, they kept hold of this for 20 days, after countless calls to booking.com to recover it. The hotel staff hardly spoke english, this was proved when booking.com were unable to contact them as they did not understand the queries. The rooms were okay but dated, and the breakfast was mediocre. I'd give this one a miss, there are plenty of nicer places in the area!

  • Stayed: April 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Playasol Palma, responded to this reviewResponded 6 June 2017

Dear Ryan B,
We appreciate the time you spent sharing your holidays experience at our Palma Playa hotel with all the Tripadvisor users. We´re sorry that your experience was negative this time.
It has been our fault, we had some technical problems with our system.
Thank you to you we have been able to discover the fault in our system. We are really sorry for all the incovenience.
Best Regards
Francisco González
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2017 via mobile

The hotel was as expected and the staff were very friendly. I didn't use the pool as it was fairly cold weather (and I don't swim on account of not floating), but it looked nice enough. The rooms are a reasonable size and have the basic amenities you would expect at this price point.

The breakfast was ok for what it was, but don't expect anything too fancy. I didn't try the evening meal, but I hear it was ok.

Definitely worth it.

Stayed: May 2017, travelled on business
Thank 952mikea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Playasol Palma, responded to this reviewResponded 6 May 2017

Dear Mike A,
We greatly appreciate the time you spent sharing your recent experience at our Palma Playa hotel with all Tripadvisor users and your kind comments on our behalf.
It is a great pleasure to know that our hotel facilities and our staff were able to satisfy your expectations.
We look forward to welcome you again at our hotel in Mallorca.
Kindest Regards,
Francisco Gonzalez
The Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017 via mobile

Very good value hotel ,rooms were spotless clean ,great location ,The breakfast was great included in price,bar man was lovely and friendly,would stayagain ,there is a room for cases and a shower room free of charge for late departures

Stayed: April 2017, travelled with family
Thank nicola1233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Playasol Palma, responded to this reviewResponded 1 May 2017

Dear Nicola1233,
We greatly appreciate the time you spent to share your recent holiday experience at our Palma Playa Cactus hotel and we thank you for your kind recommendation to oher travelers.
It is very rewarding to read that our hotel and staff were able to meet all your needs during your stay and we look forward to welcoming you back.
Kindest Regards from Mallorca
Francisco González
Manager

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Reviewed 12 April 2017 via mobile

We stayed here specifically as it was close to the airport but still paid £53 for an 8 seater-15min drive which I found expensive-booked thru booking.com..rather phone the hotel directly and ask them to send u a taxi,Will be half the price! Back to the hotel,The rooms and hotel public areas are very tired and dated, would need a little paint for freshness and decor..Breakfast and dinner has a large variety of food to suit everyone ..Breakfast basically English full + continental mixed..Dinner becomes repetitive and dull after nights-nothing special..Theres a pool table/ tennis table and a bar with probably the friendliest and top bar man I've ever met. Thanks Alberto!! And special thanks to the very curteous and welcoming reception desk staff, especially Fernandez who made our stay extra special..Anyone looking at going to Stollèr for the day,take the old Stoller train to Sroller €16 per adult,a bit expensive but well worth it as the scenery is stunning..and a walk down to Stoller port is easily accessible via Google maps and won't take u more than 45min and a lovely walk well worth it..u then take a bus from soller port to palma for €3.

Stayed: April 2017, travelled with family
Thank NELSON D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Playasol Palma, responded to this reviewResponded 14 April 2017

Dear Nelson D,
We greatly appreciate the time you spent to share your recent holiday experience at our Palma Playa Cactus hotel and we thank you for your kind recommendation to other travelers.
It is very rewarding to read that our hotel and staff were able to meet all your needs during your stay and we look forward to welcoming you back.
I'll tell your comments to our staff, especially to Alberto and Fernández.
Regarding the furniture and maintenance we shall forward your suggestions to our Quality Department, as all comments on our behalf are the best motivation for continuous improvement of our services.
I look forward to welcome you again at your earliest convenience.
Kindest Regards,
Francisco González
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017 via mobile

I recomend this hotel . Its luvly! . All the people working here are fab !! Very friendly and helpful . Like family. Beds are the comfiest ive ever stayed in . Nice view luvly bacony . They have air con which is great and safe and wifi all free . Just pay deposit for safe . Room is clean only thing was to much furniture in room and could do with new furniture and not much choice for vegetarians at breakfast . I would sugest them to have soya milk. I would definatly come back here again . Beach is just down the road full of shops resturants and bars . I would sugest bringing kettle as the coffee from machine is 1 euro and very small. Would be perfect if they had a mini fridge. As food outside in majorca is quiet pricey.

Love this place and the people . felt welcomed will miss this place felt like 2nd home

Stayed: March 2017, travelled solo
Thank Melisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Playasol Palma, responded to this reviewResponded 12 April 2017

Dear Melisa C,
We would like to thank for your feedback on Tripadvisor. It is very rewarding to read that you enjoyed the location of the Palma Playa hotel and all our facilities. Also that our kindly staff members were able to meet all your needs during your stay.
Regarding the soya milk and the freakfast we shall forward your suggestions to our Quality Department, as all comments on our behalf are the best motivation for continuous improvement of our services.
We look forward to welcome you again at our hotel in Mallorca
Kind regards
Francisco González
The Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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