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Review of Miguel

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11 reviews
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Puerto Del Carmen, Lanzarote, Canary Islands

Reviews from our community

Average - based on 11 reviews
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Reviews from our community

Date | Rating
  • English first
  • German first
  • Any
English first
English first
German first
Any
English first
Janie8151
Banff, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not worth the money”
Reviewed 8 April 2014 for a stay in March 2014
2
people found this review helpful

Upon arriving at the property the initial opinion of it was 'grubby', the walls were dirty, the cupboard above the sink with the shelf was disgusting, the towels and bedding was discoloured and stained. Every bin in the property was broken.

The lack of any cleaning products, more than 1 toilet roll in each bathroom was shockingly bad. How much would it actually cost to provide at the very least washing up liquid, a dishcloth and a few other basic essentials?

On top of this one of the guests had severe bites to her lower legs after the 1st night of sleeping in the double bedroom. These were found to be fleas, she said that she could feel them biting whilst she was in the bed.

Overall the location of the property was relatively good but this was by no means a budget cost apartment in comparison to other properties in the area but it was definitely a very low standard of accommodation that was provided.

The leasing company advised that we should have contacted them while we were there and they would have sent the cleaners back and replaced the bins and mattress....this is all very well but for the cost of the apartment these things should have been checked on a regular basis

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Travelling group: Other
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
73Stoneyb...
Waterford, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“31Jan-02Mar Impression on website very different to reality”
Reviewed 11 March 2014 for a stay in February 2014
2
people found this review helpful

1. Washing machine does not spin the clothes. You have to wring out the clothes by hand and take them individually to the line. There is NO laundry basket. The utility room that houses the washing machine was filthy dirty and we had to try and clean it up as if you dropped anything you would have to wash it again. The area for hanging up your clothes to dry was also very dirty and we had to clean that too.

2. The whole place needs a good deep clean. All the paint work is very dirty. The bathroom floors are only cleaned in the areas that are visible when you walk into them. It is not possible to have a bath and a shower at the same time. The half bath takes all the hot water. You cannot operate the two showers at the same time as one will have hot water and the other one cold water. What would it be like for a family of four? There were only two of us.

3. The kitchen needs to be totally refurbished. Why not have a decent washing machine and a dishwasher in the kitchen. There is plenty of space. The area underneath the kitchen bin looks like it has never been washed. The cupboard underneath the sink is awful. You have only ONE plug in the kitchen for a microwave, kettle, coffee maker and toaster. The toaster and kettle are of very poor quality and very small. Can you imagine what it would be like for a family staying there!

4. I took the iron out to do some ironing and it took me 45 minutes to clean off the burnt mess on it. The steam button was broken.

5. It mentions the lovely sea views. There is a sea of satellite dishes, aerials and solar equipment between you and the beautiful sea views!!!

6. Forget the TV there is nothing much on that. Don’t take Blu-rays DVDs to watch while you are there as the DVD player is the old type. It is best to check exactly what SAT/NAV is available in any accommodation before booking it. If they say BBC etc. then that is fine. We may all have the very latest in technology at home but in this villa there is nothing. They probably won’t have Wi-Fi for 20 years. I had looked forward to enjoying a couple series of Downton Abbey.

7. We were given only one key but the pool man Richard graciously went and had an extra one cut for us. He was very helpful and did take good care of the pool. The cleaners were nice ladies and I guess their cleaning effort is what they are asked to do but they do need to clean all the paint work and the tiled areas plus all the edges that are covered in dust.

8. We feel we have been totally ripped off as we could have stayed in a four star hotel
including breakfast for the cost of this villa.

9. I would only give this villa one star for the swimming pool. There is plenty of space
but it is negated by the lack of decent amenities.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Swimming Pool and location
Liked least: Kitchen, bathrooms, dirty paintwork - lack of amenities
Travelling group: Spouse/Partner
Your age range 65+
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Mar 2014
Its very disappointing to hear the comments made on this popular apartment, especially when we were not notified during the guests stay. We would have been more than happy to help these guests if they had contacted us and rectified any problems they may have had during their 4 week stay. Our office is located nearby and we supply telephone numbers at time of booking and also provide an information book for assistance.

Casa Miguel is featured with tour operators and subject to the relevant checks to meet relevant standards for self catering accommodation.

We have never made a reference to say that guests would be able to receive UK television and the description is clear on the system provided is free view. We do not offer or specify anywhere that there is a WIFI service.

We could have provided washing baskets, extra keys, adaptors for plugs a new kettle, toaster and iron if informed.

The apartment was cleaned for arrival and maintenance checks were carried out, however if informed all issues could have been resolved on the first day of arrival.

We will review the property now these comments have been made and make any adjustments and improvements based on the comments received. Guest comments are very important for us to improve our service and it is important that we know if you are dissatisfied whilst you are in the accommodation so that we can put things right

Casa Miguel is in an excellent location close to the beach with elevated sea views and its own private pool. The apartment is very popular with repeat guests
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jan69R
Munich, Germany
1 review
Reviewed 3 August 2014 for a stay in July 2014
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: Lage und der eigene Pool
Liked least: der eingeschränkte Meerblick
Travelling group: Family with Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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