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“Enjoyable meal let down by poor customer service.”

Buon Apps Italian Restaurant
Ranked #1 of 79 Restaurants in Otley
Certificate of Excellence
Price range: USD 13 - USD 60
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Special Occasion Dining
Dining options: After-hours, Breakfast, Reservations
Description: Riverside lounge and Italian restaurant serving authentic Italian food and drink in a beautiful riverside setting on the banks of the River Wharfe in Otley.
Reviewed 3 December 2011

We had a family meal together, with grown up children home together and a special occasion for us. We enjoyed our meal, although the service was slow. After we had ordered sweets, we were asked if we would mind eating the sweets In the bar area as other customers who had booked a table earlier were creating a fuss. We agreed, what more could we do. However, my son was incensed, and left the restaurant. The occasion had been spoilt and the sweets were not enjoyed. Although we we not charged for the sweets this was a paltry gesture; an enjoyable evening had been spoilt.

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Thank Jupiter1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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395 - 399 of 412 reviews

Reviewed 27 November 2011

Second time I've been disappointed here. Ordered slow cooked beef and creamy mash. The beef was chewy and tasteless, the mash was mealy and dry, the tomatoes were cold. I paid £16.95 for what seemed like leftovers covered with some bolognaise sauce. Just not good enough. Won't go back.

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2  Thank customer304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2011

We were staying in Otley overnight and wanted somewhere to eat and fancied an Italian Restaurant rather than a pub. We saw Buon Apps listed in the information folder in our hotel room and so off we set in the dark in a town we were not familiar with and found it with no problem. It took us about 15 minutes on foot.
We turned up without booking, the restaurant was full with no table upstairs available for at least one and a half hours. The staff, on seeing our disappoinment didn't turn us away but instead offered us a little space where we could eat downstairs at the bar.
The food and the service was" top notch", we couldn't fault it in any way and will certainly visit again and book a table in advance.
The restaurant is in a rather unusual place (small industrial estate) not exactly in the town centre but is inside an old building which has lots of character and the atmosphere is great.
If you love Italian food this is certainly the place to eat in Otley.

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2  Thank broughtonlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

I've eaten at Buon Apps on many occasions and never been disappointed with the food or with the service. My last visit was on a Wednesday early evening which happens to be their theme nights when food from a different region of Italy is on offer as a three course meal with a fixed price.
This time it was Rome and the three course meal consisted of a carbonara with penne pasta, diced pancetta and mushrooms and a beautiful creamy sauce, main meal was veal with a spinach and bacon topping served with mashed potatoes and roasted cherry tomatoes and finishing things off was a chocolate and coffee ganache style cake served with either cream or ice cream.
We also had a three-year-old with us and his meal of penne with bolognaise was also superbly cooked and ample amounts, extra bread was brought for him without charge and they also repeatedly fixed the amount of blackcurrant in his drink until it tasted right for him! There was also a generous portion of traditional Italian ice cream for his desert served with sauce and wafer biscuit as required.
The restaurant is set in the former engine house of a spinning worsted mill and has been renovated sympathetically with exposed stonework and metal fittings, local artwork and subdued but effective lighting. The staff are always friendly and welcoming and give the impression that nothing is too much trouble for them.
Food prices are probably slightly above average but they do offer two set menus of either two or three courses which still have a reasonable number of alternatives to choose from and the children's menu is exceptionally good value.

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4  Thank Liodanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

We travelled from Leeds on Wednesday night to this highly recommended restaurant and it was defiantly worth it. The service was excellent and the food very tasty. 2 of us had the daily special at £15 for a 3 course meal. Unbelievable value. If we could change one thing it would be to relocate it to Adel so we could visit more often

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3  Thank Tonycav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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