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Reviewed 4 April 2018

The trip we have was great... starting from the check in until the check out, we made great friends with the staff, we fell in love with all the restaurants and adults only made all the difference for us... the mind process we have became life changing... I saw one of the guests in their first day, he said "we were waiting for this day until we left this place"... I can understand him now...

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Logisticus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 6 April 2018

Dear Guest:

Thank you for choosing to vacation at Iberostar Grand Rose Hall, and for taking the time to share your glowing review.

We are happy that you were highly pleased with the restaurants, and impeccable service provided by our hardworking staff.

It would be our esteemed pleasure to be able to welcome you again in the near future.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This is the GRAND SECTION ADULTS ONLY IBEROSTAR HOTEL. Choice of three of their hotels side by side....Adults, Family, Suites...all on the beach. Food great, service excellent, VERY CLEAN, great shows , entertainment...friendly staff. First class, everything.

Date of stay: March 2018
Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 5 July 2018

Dear Dennis,

Thank you very much for staying at our hotel once again, and for taking the time to share your kind review.

It is a pleasure to hear that you loved the food, service and entertainment.

We wholeheartedly look forward to serving you for many more years to come.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Third time at the Iberostar and just as good as the first!! The staff does an incredible job to make sure your comfortable and have everything you may need. Anthony the chef is the BEST!!!! He comes out everyday late afternoon with mouth watering desserts. Keep up the good work Anthony!! Highly recommend this resort...love it so much going back in December and wouldn't consider staying anywhere else!! I'd like to thank all the staff at Iberostar for making it a very enjoyable vacation!

Room tip: stayed at 5217 nice view one floor higher would be better
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Service
Thank Toni d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 5 April 2018

Dear Guest:

Thank you very much for choosing to stay with us for the third time, and for taking the time to leave your kind review.

Making our guests feel comfortable and at home is always our aim, and we are happy that the staff all put out the extra effort to make your stay worthwhile, especially Chef Anthony.

Thank you for recommending Iberostar Grand Rose Hall to other travelers, and we anticipate your return in December.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Jamaica is beautiful and the people are wonderful. This was our first trip to Jamaica and our first time at an Iberostar facility. The building itself is showing some wear, but i did notice that painting and repairs were being performed. The beach was clean, but small and the waves are almost nonexistent. We prefer shade and never had a problem finding any. The food and drinks were great. What really makes this resort so special is the staff. Just walking around the resort and staff will ask you if you are okay.The entertainment staff is top notch and they have a variety of events planned so everyone can have fun. The beach party and the show after was fun. After the shows the performers will great you and some will even strike up a conversation. Richardo(Ricky) and Martin at the pool bar,and Deveon at the lobby bar made some suggestions for my wife that she absolutely loved. If you are not sure what you want they will find something you like! We have been to Excellence Playa Mujeres, which seems to top lists as one of the best in the Caribbean, but I think Iberostar Grand Rose Hall is a little better!

Date of stay: March 2018
4  Thank Ray R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 5 April 2018

Dear Guest:

Thank you very much for vacationing at Iberostar Grand Rose Hall recently, and for taking the time out to share your kind review.

As a first time guest, we are happy that you were very impressed with the excellent service you received, as well as the food and drinks, beach, room, and entertainment.

Thank you for recommending our hotel to other travelers, and we do look forward to seeing you again in the near future.

Online Reputation Manager

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Reviewed 2 April 2018

Wife and I returned for our 4th time and enjoyed our visit. We have stayed 3 times at the Grand Paraisio and twice at the Grand Bavaro in Punta Cana. It has been three years since our last visit to Jamaica and the Grand Rose Hall. Used Club Mobay again to expidite customs and Reggie Tours for private transportation. We were warmly greeted at the Bell Stand by William who remembered me. We again booked an Ocean Front and was extremely please that the Front Desk accommodated our request for a Corner Ocean Front ( 5226) in building five..... thank you ! The room was clean and cool at 19 c. Maid service both night & day was Superb. Butler service was OK but we really did not need anything special. We used room service for Bfast every morning ( good omletes) with the request hung on the door and it was always on time. We used the pools each of our days and never had problems getting good chairs by 10:00 AM’
Hats off to Akeem at the pool bar ! The weather was beautiful and the grounds, pools and beach were Very professionly managed ! Went to Port Maria beach restaurant every day for lunch . As in the past lunch was a treat ( grilled small lobster tails each day). During our 6 night stay we dined at the Steak house, Jamaican, Gourmet, Italian ( twice ) and Buffett. Food was good to excellent with the Italian our favorite. Service is the driver at the Grand and it was again Excellent. We dine late and did not make any shows but enjoyed the very talented entertainment in the lobby bar. Hat’s off to Clive at the lobby bar who also remembered me. All the staff works so hard yet are truly warm , personal and care about their guests. We were pleased to tip All the personnel from room service , Butler, waiters, bar staff and maids. Again what makes the visit is the caring of the staff. If you have never been...ya gotta go. We look forward to our return. Till then.... one love & respect !

Room tip: Ocean Front
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank paulsurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 5 April 2018

Dear Guest:

Firstly, we must thank you for once again choosing the IBEROSTAR brand, by staying at the Grand Rose Hall for the fourth time, and for taking the time to share your wonderful review.

It is a pleasure to hear that this time around was just as enjoyable as the others, thanks to the food and drinks, room and amenities, entertainment, and warm and friendly sevice provided by our staff.

Thank you for recommending us to others on this platform, and we, too, look forward your return.

Online Reputation Manager

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