We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (415)
Filter reviews
415 results
Traveller rating
324
66
16
2
7
Traveller type
Time of year
LanguageAll languages
More languages
324
66
16
2
7
Show reviews that mention
All reviews puerto galera muck diving dive resort camera room whale sharks fish the wait staff apo island every meal restaurant staff marine life great diving octopus spa staff unlimited diving ocean front day trip
Filter
Updating list...
140 - 145 of 415 reviews
Reviewed 14 January 2016

We as a couple booked Atlantis Dive Resort based on the top 30 rave reviews on TripAdvisor from the groups of divers who are used to liveaboards for whom diving is their primary goal. Anticipation was high that this was a fail-proof plan for a fabulous New Year’s Eve, because booking the 2015 Traveler’s Choice Award resort was seemingly a no-brainer. I failed to continue to read the few actual useful reviews that come later on that detailed the closet-like rooms and expensive a la carte diving menu if you don’t sign up for the all-inclusive dive package.

The first alarm bells started to ring when we entered the pathway to the only restaurant on the premises. We had to walk through heavy construction being conducted on the premises, sandwiched between the spa and pool, directly across from the larger suites. The smell of construction (paint, dust from the concrete, noxious fumes) greeted us simultaneously as the staff tried to distract us with complimentary welcome shoulder massages and welcome drinks.

Let’s talk about the rooms. I don’t know who the architectural genius who designed the layout of the resort is, but having a small one room with a bathroom that had a shower with no barrier to the rest of the tiny bathroom area (toilet, sink) allowing for the soaking of the entire bathroom whenever one took a shower being marketed as the “ocean view rooms” seems illogical. The larger, more comfortable suites with legitimate bathrooms with double sinks are tucked into the greenery, far from the ocean. Not only that, but those aforementioned suites are currently directly across the heavy-duty construction work directly across from the suites, so the asbestos and paint smell permeates through the closed doors, as well as the constant banging and Filipino male construction workers walking around at all times during the day, looking into your room. The spa is also right next to the construction, so peace and quiet does not come with the hefty price tag of any spa treatment.

Let’s chat about the name of the “Atlantis Dive Resort”. I absolutely can’t justify calling this place a resort. It’s more like a bed and breakfast. The 200 Euros per night rooms (“ocean view”) are literally the size of the suite living rooms we stayed in at the Be Grand Bohol Resort in Pangalao, which can DEFINITELY be called a resort. These rooms have a closet that can barely one person inside. Photos are provided for your amusement.

We had deliberately booked Room #3, an ocean-view room with a lawn and sunbeds directly outside our floor-to-ceiling windows/doors. Unfortunately, we were told that all guests were able to use the lawn tables and chairs and sunbeds, so what we got was a great view of a whole bunch of people drinking and talking loudly right outside our door, occasionally staring inside. We requested a change to the room above, which was thankfully accommodated, but still annoying that accessibility is roundabout with stairs. Wouldn’t it make better sense- and be more honest in pricing- to make these first-floor ocean-view rooms separated and the lawns and sunbeds private? It seems so backwards to have the ocean view rooms so ridiculously tiny and public and yet so pricy. I honestly cannot wrap my head around who did the grounds planning here.

The food is excellently prepared, however, so big kudos to the chef. I highly recommend the chicken tikka masala, which is apparently the same thing as the beef curry, just with chicken. I guess they changed the name to make it seem like the menu is more exotic/varied than it actually is. I also find out later that many of the items that are touted as “MUST TRY” and a vast majority of the drinks advertised on the menu were not available. Perhaps a new menu is in order so you don’t have expectations dashed when your first, second, third choices are not available?

Another issue was the diving prices. If you did not pay for the all-inclusive package, the individual dive packages are absolutely not comparable to any of the other resorts right next to Atlantis. I know this because I personally checked and prices are quite inflated, as other guests and reviews have confirmed on TripAdvisor. Additionally, they have a policy of not going out on the boat if the 6 pax requirement is fulfilled, so if you want to go diving as a couple, you’d better pray 4 other people have the same inclinations as you do, otherwise you pay an exorbitant amount. Another quirk, perhaps, of Atlantis, because at the resorts next door, this is not an issue, they accommodate your dives and don’t inflate prices whether or not there are other people who happen to fortunately dive with you. We were also told that diving at Oslob Whale Shark was not feasible, in fact, not allowed, and only snorkeling above the sharks were allowed. Another half-truth, perhaps, because we went diving with Sea Explorers in what was a once-in-a-lifetime experience.

When we expressed our disappointment in the very public rooms to management, they "generously" offered us a larger suite twice the size in the garden area. What a wonderful gesture, except there was a reason why these suites were not available for the public to book. They were directly across an active construction site filled with Filipino workers (approx. 5-10) walking around peering into your floor-to-ceiling doors. Even with the doors fully closed and curtains drawn, the toxic smell of paint and the constant banging sounds of a LIVE CONSTRUCTION SITE permeated the space. Thank you for so "generously" offering us a more dangerous, louder, and invasive alternative that you can't ethically rent online. When I addressed this to Andrea Bruno, a resort manager, he outright denied the toxic fumes that were permeating even the restaurant area. Perhaps he needs a back to basics on simple biology: if a pregnant woman is exposed to toxic fumes such as paint and/or other construction materials, also known as teratogens, there is a high likelihood of the chemicals entering the placenta and altering the fetus. At no point does he ask if I’m pregnant, nor do they mention on their site that they are undergoing heavy construction. If any pregnant woman stayed at that resort, that is a HUGE ethical violation and breach of responsibility because they very blatantly hide that fact.

Needless to say, we booked out because of the toxic fumes that only got worse (we went back a few days later to resolve the issue of reimbursement because of the lack of the resort to ethically reveal the heavy construction going on). This time, the fumes were immediate from even the beach area, which, if we had stayed in our “ocean-view” room, would have permeated the restaurant, as well as our rooms.

No wonder this "resort" was at under 20% capacity during peak holiday season- now I know the reason why Mike's and Pura Vida were fully booked but not this “resort”. I am just scratching my head as to how other guests did not think that this was an issue because the smells were so toxic and widespread, the banging incessant, that this was not mentioned at all by management. If you’re going to do this kind of construction, I would imagine that the prudent and ethical thing to do would be to ensure the safety of the guests and either postpone the construction or isolate it, as other resorts do, and not try to hide the fact and pretend that the fumes did not exist.

All in all, perhaps we went at a bad time, and they were trying to expand. However, that does not justify the management's refusal to disclose just how much of a safety hazard the resort is, how unusable the pool is, how the spa is basically unusable as well, and the diving and room prices that they try to sell to you. How unfortunate that this "resort" is listed so highly when there are better, more fairly priced, and safer resorts to book right along that beach.

Room tip: The "ocean-view" rooms, if you had to choose, are better at the second floor level, as there are no random people just outside your door.
Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
12  Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alantis_Dive_Resort, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this reviewResponded 16 January 2016

We’re so very sorry that we did not meet your expectations. Leaving after staying just one night with us was the decision that sounds like it made you the happiest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2016

Being an dive professional myself, i was amazed how well and professionally the Atlantis dive resort was running. Very good instructors& DM`s, the crew, boats. etc. Seemed very well managed.
It is very good diving in Dauin and Apo island. They do other dive and inland daytrips as well in Atlantis, but didnt go to those, this time.
The resort itself is very well running, beautiful resort with amazing kitchen!
The best thing about the resort was definitely the people thou. Everyone was super nice and very attentive. Highly recommend!

Date of stay: January 2016
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank jimihendrix1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlantisDiveResortPH, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this reviewResponded 11 January 2016

Thanks Jimihendrix for mentioning how very well run and beautiful our resort is. Our staff takes great pride in making sure our guests have a wonderful stay with us. ☺ We’re looking forward to your next trip where you can try and enjoy our other dive trips and day tours when you’ll…return as a friend.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2016

We spent 7 nights aboard the Atlantis Azores, and then about 5 nights on land at the Atlantis. It was a little expensive for us but worth the vacation splurge. Everyone was so helpful and friendly. We had a second floor room with balcony that was beautiful and pretty clean. There was room outside to hang all of our wet gear which was really nice. We purchased the full board package and had many choices for the meals.

Room tip: There are a few with an ocean view that would have been nice.
Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank cmdlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlantisDiveResortPH, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this reviewResponded 11 January 2016

We’re so happy Cmclow that you had a great trip with your vacation splurge!! Thanks for the excellent review. ☺

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2015 via mobile

Solo female traveller.

Stayed in room 10 which has a large balcony area with a sea view. I don't think it's classed as a sea view room though. The large table outside served as a great part-time office/camera download area as wifi connection here (above office) good. This room if not in rooms 1-4 is recommended.

The room is up one flight of steps but right next to restaurant, dive shop, reception and beach so handy.

Diving was great. Nothing was too much trouble. Sites were good and the coral at Apo Island is healthy and beautiful and underdived.

On the Apo trip you can buy nice dive T shirts from the local vendors.

You can get Jeepney -16 pesos to Duamguete City. The first stop is the outer city mall called Robinson. Then the next stop is the city (30 mins).

I got a tricycle back - paid 200 pesos for private trip.

I get the impression the staff aren't paid the world which I understand is relative to the local economy but they all work very hard to make your holiday great - even the gardener took the time to ask me about my day. I think such good service deserves reward. This resort does not let you add tip to credit card payments so if you at least intend on tipping to an extent please bring USD or PHP. The staff rely on tips and give a great service regardless.

Date of stay: December 2015
Trip type: Travelled solo
1  Thank Archipeligo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlantisDiveResortPH, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this reviewResponded 5 January 2016

Traveling solo can be tricky for lots of people Archipeligo, but sounds like you have it mastered. We’re glad you chose to stay and dive with us, and we appreciate your quality 5 star review. ☺

You’re correct that room #10 is a regular deluxe room (no upgrade charge) and in addition to a partial sea view it also has a spacious outdoor area. Being a resort on a smaller scale with only 38 rooms each room has it’s own bit of uniqueness. Thanks for your insights into traveling to/from the city, as this is helpful for other guests staying in the Dauin area as well.

We especially love your high praise for our staff. They are extremely service oriented and rewarding them with tips does indeed supplement their income. Unfortunately high credit card fees in our locale cause the use of credit cards for tipping to be very problematic as the funds returned are greatly diminished. Thanks again for the ‘heads up” on using cash for this purpose.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2015

We spent 7 nights in this hotel and the experience has been very good.
We stayed just bed and breakfast, but we decided to get lunch/dinner some nights in the hotel because it was very good.

- Resort / Facilities: Located near Dauin, in front of sea. The beach is not white sand but is charming. It is medium but better and more family size. Workers call you by your name from day one and that makes you feel at home.

- Rooms: They are fully equipped with a fan and air conditioning, spacious, safe and TV with many satellite channels. The bed is a bit hard but overall okay.

- Massages: We did 4 massages with my wife, no one of them was bad, there were very professional and relaxed. Comparing with other services of the hotel, the massages services are not as expensive as diving for example. You can check the spa menu to see a 2h hot stone massage per 45USD, I think is on the market.
Besides, if you want to know a very good place in Dumaguete check my opinions from there because is really cheaper than here but you need to go to Dumaguete.

- Restaurant: The best of the Resort along with the diving. Dinner is super good, the staff is very nice and the menu is varied. If it is true that it is expensive compared to sites in Dumaguete, but quality eating beside the sea worth.

- Diving: The best of the resort. The staff is very qualified, not saturated and of high quality. They have many different dive boats by type or location and you'll never crowded. We were in peak season and did dives 4 divers per divemaster, all very relaxed and perfect.
In contrast, diving, although quality is very expensive, for example if you go to Apo Island (highly recommended) you have to pay in total 215USD for a day + equipment (35 + 15USD). It is expensive but you really pay for the quality of services.

As tips:
- We just dove a couple of days and visited the rest area, but if you come to dive without doubt just book the room with its "All inclusive" full board and dives, goes far to account.

- To go to Dumaguete at the hotel will charge 13USD per person each way, but we went out to the main road opposite the hotel and we traveled the same route in Jeepneey by 16php (0,30USD) per person each way, or tricycle 250php (5USD) two people and one way and not worth the transfer.

Overall if you are passionate about diving few places will be as professional and well prepared, with many possible dives to 30m from the coast. Well worth staying here!

Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Xaviur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alantis_Dive_Resort, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this reviewResponded 29 December 2015

Thank you Xaviur for your wonderful 5 star review, especially as you had the opportunity to experience not only our accommodations, but also our spa, restaurant, and spent some time diving with us. We greatly appreciate your final words of “Well worth staying here!” ☺

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews