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Reviews (2,360)
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All reviewssea viewstir frycactus barnespresso machinepool arealovely hotelbucks fizzon arrivalshow cookinghalf boardmini barevening entertainmentbreakfast and dinnerplenty of choicebottle of cavathomas cooksun loungers
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Reviewed 20 June 2015

Just back from an 11 day holiday here. Rooms are a good size and definitely get a sea view. Nice touch with the robes and slippers but the Nespresso coffee blew your socks off and the clock/radio needed resetting every time you go out. TV was a bit dodgy at times and we lost channels at times. Breakfast was a great choice of buffet and freshly cooked food. Being a small, Boutique style hotel there was virtually no queuing apart from the toast machine. Evening meals were generally good and we always found something tasty to eat.We used the chill out area on the 8th floor and it was great. No problem getting a space. Can't comment on the pool area other than it was very clean. In fact the whole hotel was very clean. Courtesy room for a shower after check out was also great. If the TV and wifi are sorted then it's up to 5*
I must stress that the Reception and Restaurant staff are superb and are so friendly and helpful - Would definitely stay again.

Room Tip: If possible, get a sea view room as high as possible to get best views plus they are quieter. We had Room 801 - superb.
  • Stayed: June 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
7  Thank Dancermac48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 14 July 2015

Dear Guests,
We want to thank you for choosing our hotel H10 Big Sur for your stay in Tenerife, as well as we really appreciate your review on Tripadvisor.
is a pleasure to receive comments like yours that confirms that our company policy is the right one, recognizing our customers as the foundation of our daily work.
We love our job, and reading reviews like yours makes us feel incredible happy.
We hope that in the not too far future we will have the opportunity to welcome you again between us!
Yours sincerely
Gabi Wessels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2015 via mobile

Easy check in. Very friendly staff. Great food. Good clean rooms. Good evening entertainment. Reasonable prices. Nothing too much trouble for the staff. Easy to find. Good parking. What is there not to like? (Maybe the very loud pool music!)

Stayed: June 2015, travelled with friends
5  Thank Racingjohn789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 14 July 2015

Dear Guests,

Thank you very much for choosing us for your stay in Tenerife, and also for the kind review you posted on TripAdvisor. Reading it, makes us feel very happy. We are glad to know that you enjoyed your stay in the H10 Big Sur Boutique Hotel!
Thank you for your time, we hope to see you again on your next visit to Tenerife!
Kindest regards!
Gabi Wessels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2015 via mobile

Just back from a great week here.
Rooms are a good size and definitely get a sea view. Nice touch with the robes and a Nespresso machine.
TV was a bit dodgy at times and we lost channels at times.
Wifi is ok but to be honest it's no worse than the rest of the resort.
Breakfast was a great choice of buffet and freshly cooked food. Virtually no queuing apart from the toast machine.
We used the chill out area on the 8th floor and it was great. No problem getting a space. Can't comment on the pool area other than it was very clean.
In fact the whole hotel was very clean.
Courtesy room for a shower after check out was also great.
If the TV and wifi are sorted then it's up to 5*
Would definitely stay again.

Stayed: June 2015, travelled as a couple
3  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 14 July 2015

Dear guests,
We appreciate your kind comments on Tripadvisor.com. Our main goal is to achieve full satisfaction of our customers, thanks for helping us!
We are delighted to read such positive comments and above all, who have enjoyed your stay with us. Gladly we inform our staff of congratulations, to continue offering a friendly, close and professional service.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.
Thanks and best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2015

Just arrived home from staying at this Hotel, came here with great expectations and on the whole we were not disappointed. Our room with a sea view was very nice but the bathroom could defineately have done with an up date. The position of the hotel was ideal for us, not at all noisey and on a lovely promenade. Bars , shops supermarket all nearby. A lovely friendly little bar next door. Our biggest niggle were the sun loungers! To be fair to the manager they had put notices everywhere that if people left their towels more than half an hour then they would be removed, it was not inforced, people put them there first thing and left them all day! I was recovering from surgery and we ended up walking to the beach, which was lovely by the way, and paying for loungers! One day we took two towels off after the loungers had been abandoned for 2 hours. Sorry grumble over, the hotel is very tasteful, the food is excellent, very varied, well cooked and well presented. The staff are lovely, rooms were well cleaned, the bed was so comfortable. Would definately visit again. Entertainment every night too.

Stayed: June 2015, travelled with family
6  Thank buttons08scotland09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 14 July 2015

Dear guests,
We thank you for your detailed review on our TripAdvisor page. All reviews, either good or bad comments, are taken in consideration by our management. Thank you so much helping us to improve!
One remark, we don´t strive rules reserving sunbeds as there are many in the pool area and a sunbed can be found available at any time of day, not in the desired location maybe, but a sunbed. Thank you for your time! We would be pleased to have the opportunity to welcome you again between us when your travel plans bring you back to Tenerife!
Kind regards,
Gabi Wessels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2015

This is a great hotel, one of the nicest we have stayed in. Lovely Friendly and helpful staff, very comfortable rooms. Breakfast was excellent with lots of variety. It was spotlessly clean at all times. We will definitely be back.

  • Stayed: May 2015, travelled as a couple
    • Value
    • Location
    • Service
3  Thank John Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 17 June 2015

Dear Guests,
Thank you very much for taking the time to share your feedback with us.
I am delighted if the location of our hotel was something remarkable for you and it could make your stay even more unique. Furthermore, we are more than happy that you could feel comfortable between us.
We do hope you gained unforgettable memories during your holidays and we are looking forward to welcome you again in the near future!
Yours sincerely,
Gabi Wessels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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