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All reviews thomas cook entertainment team cactus jacks pasta ice cream great holiday pool area plenty of choice evening entertainment themed nights worked really hard on tap soft drinks food was lovely tv remote something for everyone spar shop
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Reviewed 9 November 2017 via mobile

We have just returned from a weeks holiday at Ficus, 2 adults, 3 children aged 7, 5 and 1. Our inlaws also stayed in the room next door.

I'll start by saying we got a fantastic deal for a family all inc holiday so we weren't expecting the earth.

Room was fine, clean, beds could have been a little more comfortable but that's nit picking.

New entertainment team, Cal and Stan did a great job even though they had only just arrived themselves. Very friendly lads who worked hard.

Pools weren't heated but weather was great so it didn't affect the kids at all. A man spends hours of an evening cleaning the pool area.

Food was lovely, lots of variety, something for everyone including different meats and fish every day. Dining room again very clean.

Staff all friendly, they work very hard and always manage a smile.

Short walk to a large Spar supermarket down the road, there is also a small hairdressers there called Cris Style, had a couple of wash and blow drys at an excellent price and even had the kids hair trimmed whilst we were there. Would highly recommend a visit, the girl is lovely.

In all, would be happy to stay there again.

Stayed: November 2017, travelled with family
7  Thank Nina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AingeruG, Gerente at smartline Ficus, responded to this reviewResponded 12 November 2017

Dear Nina,

Thank you very much for your wonderful and well-detailed feedback about your stay with us.

We are very glad to know you enjoyed the room, facilities, and staff. It is very kind of you rating us with 5 and thank you for your high recommendation!
Of course, nothing is too much trouble for us, but everything is a big pleasure. We love our job, so we always manage any request with a big smile and we try to offer our guests beautiful details.

We are really delighted with you and your family. It was a real pleasure had you as guests.

We are looking forward to welcoming you again as soon as possible!

Best regards,
Lenka - Reception

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Reviewed 9 November 2017 via mobile

We decided to have a week away without the kids, and choose Lanzarote. The hotel was clean and newly decorated and the staff were all friendly. Unfortunately we found it very basic. The food choice each mealtime wasn’t great, the drinks were poor quality and flat. The only place to sit in the evenings was in side a very warm bar. And not much seating outside. Luckily it wasn’t far to walk to nearby restaurants and the town, and we ate out a lot of the time. Costa Teguise is a nice little resort with beaches and bars, cafes and lots of restaurants. But would not go back to this hotel.

Stayed: October 2017, travelled as a couple
3  Thank 448shazzag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017

Three floors, stairs only on lifts. Large family Rooms with self catering facilities are comfortable and clean, as is the hotel and restaurant. Staff are very friendly and helpful. Mobility scooter can be hired. The only disabled toilet is in the ladies near the reception. No shop on the premises but a Spar shop is about 10 min walk away.
The entertainment wasn't very impressive this time of the year but that didn't worry us we went for the heat, sunshine and rest.
We hired a car and traveled around the island, some amazing points of interest to see, well worth a visit good value for money.

Room Tip: The appartments have self catering facilities, great size for families.
Stayed: November 2017, travelled as a couple
1  Thank Gina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AingeruG, Gerente at smartline Ficus, responded to this reviewResponded 11 November 2017

Dear Gina H,

we are very grateful that you took the time to write a great review of your recent experience.

We are relieved to know that we were able to accommodate you in a large clean family room and that you liked our very friendly and helpful staff and the service that they provide.

We hope that you will visit us again very soon and wish you all the best.

With sunny regards from Lanzarote,
Lenka - Reception

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Reviewed 7 November 2017 via mobile

It's a great place so friendly food was great rooms are big enough and modern overall it's great value don't be fooled by the it's not we are used to crowd .You get great value for money and service with a smile

Stayed: November 2017, travelled as a couple
2  Thank jeff a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AingeruG, Gerente at smartline Ficus, responded to this reviewResponded 12 November 2017

Dear Jeff,

thank you so much for writing a review about your recent stay at the Smartline Ficus.

We are very happy to hear that you had a great stay and that you enjoyed our rooms, our food, our facilities and off course our service with a smile.

It is true that we have a wonderful team; is a real asset to our resort.

We cannot wait to welcome you back and wish you all the best.

Sunny regards,
Lenka - Reception

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Reviewed 7 November 2017 via mobile

I was nervous after reading some reviews but don't be put off. The hotel is very clean large rooms which are spotless with bedding changed 3 times during our 10 day stay and towels changed every second day. The hotel is smal and friendly and felt very safe with 2 kids aged 11 and 5. The check in was fast and efficient. All staff very friendly. The food was of a high standard with great choice at all meal times and themed nights every night. Section for kids too which was great. The food was always fresh and very hot which is not always the case when a buffet. The reps tom and Hannah were hard working and friendly and very pleasant involving everyone with day time activities such as quiz darts pool and water polo. Evening kids disco and games was fun for the little ones. The only thing that I would say wasn't great were the soft drinks in main bar were flat. Pool bar was great. Overall a fab holiday in a great location just 10 min walk from beach.

Stayed: October 2017, travelled with family
3  Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AingeruG, Gerente at smartline Ficus, responded to this reviewResponded 12 November 2017

Dear Jill,

Thank you for taking the time to compose your review following your recent stay with us.

After you´re reading so many reviews, we are delighted you chose the Smartline Ficus and that you gave us the opportunity. We are so pleased your overall holiday experience goes up to your expectations hence, we very much appreciate your kind and complimentary comments.

We really appreciate the fact you shared that you found: the rooms large, spotless and clean. As well as the check in was fast and efficient. All staff very friendly. The food was of a high standard with a great choice.

Your comment is really important for us to keep going every day and do the best for our customers.
We are looking forward to seeing you in the near future.

Yours sincerely,
Lenka - Reception

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