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“Fantastic family holiday”

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H10 Suites Lanzarote Gardens
Ranked #3 of 38 Hotels in Costa Teguise
Certificate of Excellence
Reviewed 4 weeks ago

We were travelling with our 3 and 5 years children. They enjoyed the evening mini disco very much.
The rooms are clean and big, a bit oldish though.
The sea is a 2 minute walk.
Staff is very friendly and helpful.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wizz Tours
2  Thank Mszt79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 3 weeks ago

Dear Guests,
Thank you for your kind review. Thank you for recognizing the cleanliness of the rooms as well as the location. It is great to hear, your boys enjoyed the mini disco so much.
We look forward to greeting you again at the H10 Suites Lanzarote Gardens on your next visit to Lanzarote!
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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18 - 22 of 2,277 reviews

Reviewed 4 weeks ago via mobile

Arrived Thursday the 2nd & 1st 4 days were amazing kids were absolutely loving the pool area (only reason why we booked) until we woke up on Monday morning & the place was a building site & pool was closed for a month we had no notification what so ever when checking in or from our holiday provider!! After a discussion we were offered an upgrade to half board which was no use as the food is average & had to listen to the noise of diggers all day! Apart from a total waste of money the kids enjoyed the mini disco the entertainment staff were great so hard of to them

Stayed: November 2017, travelled with family
2  Thank Jahouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 4 weeks ago

Dear Guests,
Thank you for writing your feedback after your stay in our hotel H10 Suites Lanzarote Gardens.
With regards to your comment please know we informed all tour operators mid October and apologize for not passing on this information when you checked in.
Thank you so much for mentioning our amazing Blue Team!
We would like welcome you in our hotel again!
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

The hotel is nice if in need of a little tlc in places. Staff are very friendly and helpful. It’s just a shame that on the day we arrived they closed the main pool (slides + pirate ship) for a month. I spoke with the hotel customer liaison who informed me they, the hotel, had told the tour operators that this work was going ahead, at this date, in early October. TUI, our tour operator failed to pass on this information in breach of ABTA rules and I expect to have to fight them for compensation. As a result the hotel is a building site and if you have booked to come here up until early December 2017, do not expect access to the pool. It’s a real shame as otherwise I would have left a higher rating.

Stayed: November 2017, travelled with family
2  Thank wmcdade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 4 weeks ago

Dear Guests,
In first place, we would like to thank you for your stay in our H10 Suites Lanzarote Gardens Hotel and for your comments. We are sorry for the shortcomings you describe during your stay and apologize offering compensations to all our guests.
We appreciate your words dedicated to the hotel staff.
Hopefully we will be able to fulfill your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

When we first arrived I was quite impressed. This deteriorated during the course of the holiday! Upon arrival our rooms were fairly clean, & modern. We had requested that the sofa bed be made up in the lounge for the children- this was not done, however the maid quickly came in & rectified this.
Over the course of the week the room was not cleaned properly, so ok we have 2 kids with lots of stuff, but that’s no excuse for floors not being swept or mopped properly. I don’t think our balcony was touched once! There was a build up of dirt & thick dust all over the floor.
The beds were always clean & made properly every day & there were fresh towels every day.
Was quite expensive to stay here, so I would say they need to up the game on room cleanliness to come in line with other 4 Star accommodation. However the pool area & walkways were clean & they had an abundance of nice sun loungers & parasols available. The swimming pools were supposed to be set at a certain temperature but they were all freezing, so my kids wouldn’t go in there!
Building works started on the main pool half way through our holiday, which we were notified of before arrival. We didn’t have enough notice so could not get any alternate accommodation. We also did not realise the extent of the interruption! Very noisy all day long & the whole of the main pool cordoned off along with surrounding sunbathing areas! We did have the use of the Los Zocos next door, but their pools were even colder & the WiFi didn’t work, so not great with 2 young children.

If anyone is booked to come here anytime soon, watch out for the tobacco & liquor store offering money exchange!! It’s the first shop inside the shopping centre directly opposite the hotel. He advertises a good rate on the board outside, but once u hand your money over the rate considerably reduces & he says the one on the board is travellers cheques only! (This is not stated on the board anywhere!) Then he tried to short change me!! Good job I was working out what I should have had while he was! After an argument & a threat to report him, he finally gave me the correct money. Please be careful!!

Stayed: November 2017, travelled with family
3  Thank 86f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 4 weeks ago

Dear Guests,
We would like to thank you for having taken time to share your experience about your recent stay at the H10 Suites Lanzarote Gardens. We would like to offer our sincerest apologies for the works and problems you encountered during your stay. We have taken good note of your remarks related to the cleaning of your room and will pass them on to the housekeeping manager! We are taking your feedback to heart to improve our services.
Again, we thank you for all your comments!
Hopefully we will be able to fulfill your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

We all had a fantastic holiday there. Wonderful staff that really work so hard to make everything run smooth. The food was delicious and the variety was excellent. The whole place was so well maintained and clean. Rooms were cleaned thoroughly every day. Will be back again. C

Stayed: November 2017, travelled with family
2  Thank carolslatteryclare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 5 weeks ago

Dear Guests,
On behalf of the hotel’s team I would like to thank you for your feedback. We are very satisfied that you liked our staff, food and the clean room.
We look forward to your return here at H10 Suites Lanzarote Gardens soon!
Kind regards,
Public Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Suites Lanzarote Gardens

Address: Avenida Islas Canarias 13, 35508 Costa Teguise, Lanzarote, Spain
Phone Number:
Region: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Costa Teguise
#3 Luxury Hotel in Costa Teguise
#8 Romantic Hotel in Costa Teguise
Price Range: $148 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Suites Lanzarote Gardens 4*
Number of rooms: 241
Official Description (provided by the hotel):
With its ideal location in Costa Teguise, H10 Suites Lanzarote Gardens is a hotel designed for families with children. in a contemporary, welcoming design, the hotel has the modern Suites, heatable pools, a fun pirate boat with slides and a family area with a children’s buffet at the Famara Restaurant. The hotel also offers an extensive programme of entertainment to ensure that children and adults alike have a fantastic time. ... more   less 
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Also Known As:
h10 Lanzarote Gardens Hotel Costa Teguise
Lanzarote Gardens
h10 Lanzarote Gardens Costa Teguise
H10 Suites Lanzarote Gardens Costa Teguise

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