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All reviewsanimation teamland viewupstairs poolporklovely hotelevening entertainmentthomas cooka la carte restaurantsteam roomcocktail barself servicejunior suitepastachocolate fountainseparate bedroomkids cluba sea view room
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Reviewed 16 November 2017

I would not be staying here again. Food was average, hotel was dated and canteen and bar area felt like a workplace canteen. Hotel room was nice spacious and clean but thats one of the only positives about the place. Pools are freezing cols and pool area needs a considerable upgrade. Air conditioning in the room did not work and seemed to make the room even warmer.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank FrankDrebbin101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blas p, Gerente at HD Beach Resort & Spa, responded to this reviewResponded 17 November 2017

Dear Sir / Madam,

Thank you very much for taking a few minutes of your time to comment about our hotel. For us it is very important to their assessment, and so we can rectify that and we can satisfy many customers like you.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

Never been here before and will definitely be back next year. The room was beautiful, the pool areas are lovely and on the whole all facilities nice and clean. The staff couldn’t be any more helpful and are so friendly! The views surrounding the hotel are amazing, we had a sea view suite and it was beautiful. Just the week’s relaxing break away we needed

Stayed: November 2017, travelled with family
Thank Emily-Dawn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blas p, Gerente at HD Beach Resort & Spa, responded to this reviewResponded 17 November 2017

Dear Sir / Madam,

Thank you very much for taking a few minutes of your time to comment about our hotel. For us it is very important to their assessment, and so we can rectify that and we can satisfy many customers like you.
Thank you very much for choosing our hotel to spend your holiday, and we hope to see you again here in HD Beach Resort & Spa.
Greetings from Lanzarote!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

Stayed here for a weeks break in the sun, weather brilliant for November. Couldn’t fault anything, stayed in room 101, a large suite with sunny terrace facing the sea with a fridge, microwave & toaster, tea & coffee making facilities. The all inclusive was brilliant, plenty to choose from. 2 pools with plenty of sunloungers. Take some euros for the safety deposit box & pool towels as hotel has no money exchange although there is a shopping centre in walking distance. Entertainment staff work hard, shows good, they finish at 10 when a disco takes over until midnight. Will be returning next winter.

Stayed: November 2017, travelled with family
Thank Elsie045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blas p, Gerente at HD Beach Resort & Spa, responded to this reviewResponded 17 November 2017

Dear Sir / Madam,

Thank you very much for taking a few minutes of your time to comment about our hotel. For us it is very important to their assessment, and so we can rectify that and we can satisfy many customers like you.
Thank you very much for choosing our hotel to spend your holiday, and we hope to see you again here in HD Beach Resort & Spa.
Greetings from Lanzarote!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

Hotel room very good entertainment very good food good staff very good had good reviews on internet activities very good hotel nice and clean could change the drinks don't usually drink larger spa and massage hot tubes could be warmer didn't like the posh resteraunt food not good and came out to farst no rest between meals put me of overall enjoyed the hotel and holiday cheers will be back and have already said it's a nice hotel to my friends on Facebook

Stayed: November 2017, travelled as a couple
Thank Trevor E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blas p, Gerente at HD Beach Resort & Spa, responded to this reviewResponded 17 November 2017

Dear Sir / Madam,

Thank you very much for taking a few minutes of your time to comment about our hotel. For us it is very important to their assessment, and so we can rectify that and we can satisfy many customers like you.
Thank you very much for choosing our hotel to spend your holiday, and we hope to see you again here in HD Beach Resort & Spa.
Greetings from Lanzarote!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

Room ok a little tired in places.Towels very thin have had ther dayReception did not seem interested when making a complaint One toilet in lobby and even this the lock was not secure you need a chaperone to the toilet to make sure door is kept shut.As All Inclusive hotel went to get rose wine out of pumps disgusting must be the worst so called wine I have ever tasted u drinkable.So called lobby area to enjoy drinks half the seats are all lopsided depressing area no background music.Bar that opened at 6 were main entertainment was held was able to get cava from here as fresh out of bottle only drink here we had at hotel rest was what we bought out of supermarket so much for paying All Inclusive.Main Buffett restaurant hit r miss breakfast one toaster for the restaurant and u needed to put it in 3/4 times to get toasted.Lunch and Dinner half the dishes not labelled so we're hard to identify didn't see a steak all week plenty of pork though.Food Luke warm had to go out of restaurant to go and get a drink as no cava in main restaurant.You were allowed A la carte 1 night per week so we booked there was 2 sittings we took the 7:30 they finally let us in at 7:40 no problem.One waiter was rushing around he could get the dishes out to the tables quick enough it was like beat the clock the swear was breaking on him literally.We even had to buy a bottle of Mateus wine here as yes u guessed it the wine out of taps again undrinkable.food was below average. So much for thinking we were going to get a great doing experience.but to cut a long story short by 8:40 all 3 courses were done yes exactly 1 hr I asked what was the hurry they said they have to close At 9pm unbelievable.This was all the tables gone by 8:50 Passed this onto reception but not interested.Definitely not worthy of the 4 star rating 3 at a push.We dined out 4 nights out of the seven no choice.Hotel lifts were slow only used them once quicker by foot.Went to get 30 euros back for use of the beach towels when went to reception they said nobody is in that room I said we have been in it all week She said the computer says nobody is in that room I said I have got the card to that room and I will take you to it.She give us our deposit back and later phoned to say yes we were in that room ........unbelievable you couldn't make it up.Needless to say we will not be returning overpriced for sure.

Stayed: November 2017
3  Thank mcqPortrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blas p, Gerente at HD Beach Resort & Spa, responded to this reviewResponded 15 November 2017

Dear Sir / Madam,

Thank you very much for taking a few minutes of your time to comment about our hotel. For us it is very important to their assessment, and so we can rectify that and we can satisfy many customers like you.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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