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Reviewed 19 April 2016

I stayed at City Express 3 nights. I love this hotel except there AC it is really close to the bed and always makes me get a stuffy nose. I appreciate their breakfast, it's so convenient! I think that's the best part of staying in this hotel.

  • Stayed: April 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank airam711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2015

We chose this hotel because it was close to the airport--we had an early flight--and reasonably priced. We were satisfied with the airport shuttle (6 a.m.), but the rest of the experience was regrettable. The hotel is located in an industrial area (i.e., wasteland), with no restaurants within walking distance. The hotel provides a "room service" menu, but the choices are meager. There are vending machines, if you desire that fare. Fortunately, the hotel provides "executive" taxis--they wait in the parking lot--to facilitate your escape to a decent restaurant. We returned from the evening meal to discover there was no hot water in the shower. Unbelievable. We had asked for a 5:30 a.m wake-up call, which did not happen. The only call we got was to notify us that the 6 a.m.airport shuttle was waiting. Fortunately, we have cell phone alarms and were ready to leave. None too soon.

  • Stayed: November 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank bpf125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Junior Guadalajara Periferico Sur, responded to this reviewResponded 18 December 2015

Dear bpf125,

Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence.

Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus on the areas that need to be addressed ensuring we deliver the standard of service that our guests have come to expect from us.

Kind regards,

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Reviewed 2 September 2015 via mobile

We make a reservation for late night as we get to the door we get our welcome from 2 guards from the hotel they were so helpful we check in the room was ok for the price we rest the bed was comfortable and the breakfast ok is included with the price

Stayed: July 2015, travelled with family
2  Thank Chavoestrada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Junior Guadalajara Periferico Sur, responded to this reviewResponded 15 September 2015

Dear Guest
Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us.
It is pleasurable to know that the hotel accomplished with your High expectative.
Thank you for your comments and we hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2015

Wife and I stayed here for one night because it is near the airport and because it was relatively low-cost. It's a typical budget business type hotel--clean, small rooms that make efficient use of space. For example, there is no close, but rather, a ledge with a rod with hangers above it. For example, bathroom floor isn't square, but instead looks rather like the state of Nevada, which allows you a slightly larger room.

Staff was helpful. Wifi was excellent.

The hotel is plopped down among crisscrossing freeways. To get restaurant food, you need to take a cab. There are plenty of them around there. Otherwise, use the machines. They do have a free breakfast, but our flight was so early, it wasn't out yet.

The City Junior is one of several hotels near the airport and it is among the cheapest. Stay there for that reason and you will probably be happy.

Room Tip: We got a corner room, but this hotel isn't noisy anyway, so it probably didn't matter.
  • Stayed: July 2015, travelled as a couple
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1  Thank drmikeArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Junior Guadalajara Periferico Sur, responded to this reviewResponded 31 July 2015

Dear Guest
Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us.
It is pleasurable to know that the hotel accomplished with your High expectative.
Thank you for your comments and we hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2015

There's other hotels in the area that I'm sure are better choices. The rooms were small. The service was slow. I would stay here if I needed a place to stay for one night, but anything more I would go elsewhere.

  • Stayed: June 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank loops73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Junior Guadalajara Periferico Sur, responded to this reviewResponded 1 July 2015

Dear Guest
Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us.
It is pleasurable to know that the hotel accomplished with your High expectative.
Thank you for your comments and we hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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