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“AMAZING!!! Worth it”
Review of Xel-Ha

Xel-Ha
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Xel-Ha Natural wonder awaits you! Xel-Ha is simply unique! Xel-Ha is one of the world's most beautiful, natural aquariums. And it's all inclusive too!!! Swim and snorkel surrounded by rainbow colored fish who have made the river and inlet their home, take long walks in the middle of the jungle, ride a bike, take the train or just relax while enjoying the lazy river! All these activities are included too!
Useful Information: Activities for young children, Activities for older children
Reviewed 6 April 2018

We stayed at mayan palace it was about a 45 minute drive on the bus. Its defintaley a must do activity. the view the water the activities here are so much fun. My favorite is when you tube down the river. Water is so beautiful there, My wife and I really enjoyed it. We did the all inclusive package we didn't drink too much but the food was amazing there as well.

Date of experience: June 2017
Thank freight2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"lazy river"
in 1,686 reviews
"cliff jumping"
in 527 reviews
"sea trek"
in 332 reviews
"extra activities"
in 226 reviews
"zip bike"
in 169 reviews
"natural water park"
in 154 reviews
"mayan cave"
in 106 reviews
"zip line"
in 854 reviews
"inner tubes"
in 142 reviews
"the mexican restaurant"
in 130 reviews
"snorkel gear"
in 472 reviews
"food and drinks"
in 624 reviews
"ropes course"
in 106 reviews
"swimming with dolphins"
in 411 reviews
"theme park"
in 132 reviews
"rope swing"
in 131 reviews
"photo package"
in 282 reviews
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617 - 621 of 16,923 reviews

Reviewed 6 April 2018

It's important to understand where Xel-Ha is situated as coming from Cancun you will pass Xcaret, Playa del Carmen and I believe even Tulum before you get to Xel-Ha. This means longer time on the bus/shuttle and less time in the water. The place itself can get pretty crowded and the tubes are annoying to deal with if you're snorkeling but it is what it is. Food was decent. The extra activities are crazy expensive. In my opinion unless you REALLY want to swim with dolphins, I would skip it.

Date of experience: March 2018
1  Thank Jorge C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Brilliant day out. Excellent for all family. Snorkelling was amazing could see loads of fish, kids loved the giant slide, zip wires and cliff jumping. Did the underwater sea trek. Best family day out. Don’t book through Tui, was more expensive then other tour guides, always haggle as great deals around.

Date of experience: April 2018
Thank TrailBlazer304409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

We bought the supposedly “all inclusive” day pass. Costing us a family of 3 (2 adults 1 12 year old) over $700 US and our friends (2 adults 2 kids one 12 year old one 10 year old) over $800. We were told we would have the dolphin Encounter and total access to the park . Unfortunately we assumed that also meant ALL the activities. It included the lazy River which was not so lazy being surrounded by thousands of people it was rather stressful . and it included the water slide, the snorkeling, the food and drinks. All
Other activities were extra. For example, SNUBA was another $60 US per person! The price Of pictures while swimming with the dolphins was insane! $120 US for three shots, $274 US for video and pictures! You could not take any of your own pictures. The park is extremely busy and the prices for the photos and for additional activities is absorbent we would never do this again!
We feel ripped off partially by our sunwing advisor who planned it for us because I do not feel he explained the additional costs correctly. And we feel ripped off by the park by the absorbent prices they charge for the photos!
We did enjoy our encounter with the dolphins and we enjoyed seeing the fish while snorkelling but again will not do this again if we visit Mexico again.

Date of experience: April 2018
2  Thank Eileen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo A, Customer Service analyst at Xel-Ha, responded to this reviewResponded 8 May 2018

Dear visitor,

We are sorry that you feel ripped off however it seems that you did not receive the right information, we try to be clear through our different communication channels like the website, brochures, videos, social media, etc and we clearly specify what the all-inclusive concept refers to and mention that there are some activities with an extra cost (because certified staff and special equipment are required), is not our purpose to give our visitors a different information creating fake expectations, this is one of the reasons why we suggest to book just through official sites to get the real information.



Kind regards,
Customer Service team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 4 April 2018

Xel Ha has many small attractions and one major one. The drift down the river is not like any other river rafting trip it is a snorkeling and site seeing trip not to be missed. Very relaxing while still fascinating it is worth doing multiple times. There is so much to see and many little surprises keep each trip fresh. The staff is helpful and friendly and the visit is bound to be a lot of fun. I have done this as a couple and previously with children as young as 6.

Date of experience: March 2018
Thank ipaulV6826RX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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