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Reviewed 5 April 2018 via mobile

We were taken care of from the moment we stepped on the property. All of the staff are top notch! Our butler Hector always went over the top to make us feel at home. All of the waiters provided the best service and the food from the chefs was top notch! I really don’t have a bad thing to say and we will spread the word about this gem of a resort! We will see you again soon!!!

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank Ralph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 7 April 2018

Hola!

Dear Ralph D,


We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance.

We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination and we will address your kindly comments with all our staff

We are excited to welcome you back next year at El Dorado Casitas Royale, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.

Warmest regards,

Mariana Montes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

This was a very relaxing yet fun-filled holiday, for my first time visiting Mexico, and the El Dorado Royale with my parents.

The hotel resort consisted of a variety of restaurants including Cocotal, which was my favourite place to eat for a breakfast buffet, and Kampai for a great Japanese style meal in the evening.

I enjoyed taking part in lots of the activities that were available at the resort including the beach volleyball, bike tour, water volleyball, rifle shooting and the ranch tour.
The service from ALL members of staff was top quality, in particular, I would like to thank Ivan for teaching me how to shoot a rifle for the first time, while also helping me play pool and beach volleyball with Edgar and Hugo.

The entertainment in the evenings was very good, I thoroughly enjoyed the dance group and the Mexican Party, where I was really able to get a taste of the Mexican culture.

Would absolutely love to come back again!

Room tip: Rooms with a sea view looked amazing
Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Vanessa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 7 April 2018

Hola!

Dear Vanessa E,

Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises.


It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it and we will address your kindly comments with all our staff.

We are excited to welcome you back next year at El Dorado Casitas Royale, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.


Best regards,

Mariana Montes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

This is the first time we booked as a Ruby member. We could not have had a better experience. We had a beautiful swim up suite in area 32. Everything was perfect!. Our butlers Rodolfo and Pilar made our experience extra special. Thanks to all of the great staff always there to take care of every detail. Thanks to Pablo, Guillermo, Jose' Esteban, Luis and all of the others. Always with a big smile. Cecelia and Anna our concierge too! Muchos Gracias! Can't wait for next year!

Room tip: Loved this room 3208. Swim up Casita. The entrance was right across the path from Bellini Bar entrance. I though it would be noisy at night but it wasn't. It was nice to be so close to the 2 restaurants and the bar especially when it rained at night. Santa Fe Grill has the most relaxing breakfast.
Date of stay: March 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 7 April 2018

Hola!

Dear Linda W
Thank you for your wonderful review of your experiences at El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

Thank you again and we look forward to your next visit to the El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma


Sincerely,

Mariana Montes
Hotel Manager

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Reviewed 4 April 2018

El Dorado Casitas Royale was the most amazing resort. My husband and I stayed at this resort for our honeymoon and absolutely loved every second of our stay! The resort was always spotless and looking beautiful. We stayed in a Swim-Up Suite and loved it. It was so convenient and luxurious to have the ability to step into a pool right off the porch from our room. We also loved that the pool fed into a main pool for each Casitas section where there was also a bar. My husband and I loved relaxing by our pool, but also going to the main pool and visiting with our bartender, Jorge. Jorge was one of the best parts of our trip because he was so personal, hilarious, and attentive! As was our pool butler, Manuel, he was also personal and very friendly! Another one of our favorite parts was the serving staff at the different restaurants that we ate in! We in particular loved asking for Kiki and Efrauin! Not to mention that at the restaurants they would treat you like royalty by always pulling your chair out and putting your napkin in your lap.
We even were encouraged by our travel assistant to do an excursion off property, but we didn't because we loved the resort so much and didn't want to leave! We are already positive that we want to return to El Dorado Casitas Royal as soon as we can!

Room tip: Swim Up Casitas Room
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Madison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 5 April 2018

Hola!

Dear Madison A,


It’s wonderful to hear from you and we’re so glad that you enjoyed your honeymoon at El Dorado Casitas Royale, a Spa Resort by Karisma,truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service.

We will address your kindly comments with all our staff and it was an honor to host you and I hope that El Dorado Casitas Royale will be your number one choice for future romance vacations.


All the best!

Mariana Montes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Everything was great with the exception of the beach.

Good: Room was beautiful. We were in section32 with a swimup private pool TRUE luxury! The pools in each section were great. The outdoor shower in the room are a really nice unique touch. The food was great. The only issue is that the restaurants are a long distance away, so you are walking long distances. there are carts, but we were never ever to catch one. they were alwasy full or doing a private tour and not willing to stop. I think they spend a lot of time taking people around that that they are trying to sell the timeshares to. (we avoided that).

Bad: When we got there, we were SHOCKED about the beach but as the week went on we got used to it and didnt find it that bad. the concrete reef actually seems like wwII bunkers and the beach itself is small and unfortunately this year there is alot of seaweed. But the water is warm and the bunkers do function as a breakwater. So once you get used to the seaweed and the cement pyramids off shore, it is nice. Still the worst beach of anywhere we've been in the mayan (and we've been to 8-10 resorts in the area in the last 10 years.)

Overall, we were very happy, but if you are a "beach person" vs. a pool person, you will be disappointed.

Room tip: go for the swim up , beach is better closer to section 31-32
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank vacationbarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 5 April 2018

Hola!

Dear Vacationbarb,


Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will continue to improve and perfect the five star service to all of our guests,thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff.

Unfortunately the El Dorado Royale and the entire Riviera Maya has experienced an unusual increase in the amount of seaweed being washed ashore. This is a natural and extraordinary occurrence and we are making every effort to clear the beach front


Looking forward to receive you once again, at El Dorado Casitas Royale, a Spa Resort by Karisma for another memorable vacation.Remain at your service,

Mariana Montes
Hotel Manager


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