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AU$185
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Breakfast included
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Breakfast included
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All reviews the gold coast family room great room reception staff buffet breakfast singles heaps
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8 - 13 of 494 reviews
Reviewed 19 February 2023 via mobile

Nice hotel, we got free drink vouchers for the pub next door. Breakfast had a good selection. Lovely reception staff, they managed to check us in early. Clean room, it had a mini fridge and a bath.

Pacific fair shopping centre (with supermarkets) are a 10 minute easy walk.

Date of stay: February 2023
Trip type: Travelled as a couple
1  Thank Xcharlottec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Cummings, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 21 February 2023

Good Morning,

Thank you so much for providing us with your feedback. We are very glad you enjoyed our restaurant and our friendly staff. We will pass over your feedback to the relevant team and we look forward to seeing you again in the future.

Kind regards,
Front Office Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2022 via mobile

Exceptional value for money, very comfortable, lots of room in a family room setup (1 king, 2 singles) , very good quality bar/restaurant/included breakfast. The staff throughout our stay were very helpful.
Location very convenient for so many GOLD COAST activities

Date of stay: December 2022
Trip type: Travelled with family
1  Thank 321duncanf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Cummings, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 23 December 2022

Thank you very much for your amazing review Duncan. We are glad we were able to meet your every need and you had such a wonderful stay. We look forward to your next visit and stay with us.

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Reviewed 13 November 2022 via mobile

Not a new hotel but rooms have been upgraded. Bed a little soft, but comfortable. Large TV, no foxtel. The shower took a while to heat up and a bit noisy.
Staff friendly.
Buffet breakfast for $20.00 was enjoyable and the swimming pool area was very inviting.

Room tip: Plenty of secure parking on-site
Date of stay: November 2022
Trip type: Travelled on business
1  Thank Shane K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Cummings, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 17 November 2022

Thank you Very much for your feedback Shane. It was a pleasure having you stay with us and we look forward to having you stay with us again soon.

James Cummings
Front Office Manager

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Reviewed 8 November 2022

TV didn’t work and I was advised to turn it off at the wall and on again as they “could be a bit touchy”. Wifi didn’t work, and Netflix wasn’t operating either.
When I called and complained I had a passive aggressive attendant turn up at my door ( I said I didn’t want any further assistance after one of the staff turned up and and for 20 mins tried to sort out Netflix) and tell me technology sometimes didn’t work etc, while I numerous times explained I was trying to let my very unwell child sleep.

I asked for a quiet room and we were given a room facing the car park, (windows not double glazed) disturbed by cars coming and going, as well as guests arriving and departing all night.

I’ve paid much less for a whole lot better.

Don’t stay here.

Date of stay: November 2022
Trip type: Travelled with family
Thank Erin31402
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 11 November 2022

Thank you for your feedback Erin. We apologise that we did not meet your expectations with our service and this will be brought up with the team. We also apologise for the noise coming from the car park. Unfortunately we are an older property and double glazed windows were not considered when it was built. We do hope to see you again so we can show you this experience was not the norm.

James Cumming
Front Office Manager

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Reviewed 1 October 2022

We chose this hotel due to its proximity to the event we were attending on the Gold Coast. It was a great choice. Plenty of off-street parking, easy check in, great room and buffet breakfast included in the tariff. They also staff the front desk with real customer service employees, went out of their way to help us get a taxi.

Date of stay: September 2022
Thank Tony W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 28 October 2022

Thank you very much for leaving 4 star review for the property. We are glad we were able to exceed your expectations with the property and I am glad that the front office team went above and beyond for you.

James Cummings
Front Office Manager

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