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Gold Coast, Australia

great location with a car - free parking

5.0 of 5 bubblesReviewed 8 June 2022
friendly staff and modern rooms recently renovated - not flashy but really comfortable beds and clean and modern rooms - dan murphy and pub with good food adjoing - breakfast included and got 2 welcome drinks
Date of stay: June 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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      Reviews (496)
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      20 - 25 of 496 reviews
      Reviewed 16 May 2022 via mobile

      Security deposit $200 NEVER RETURN back
      to bank account!!! Went for 2 nights stay on
      my own for a business trip and all paid up
      front 2 nights! Then the receptionist asked me
      to deposit $200 for security and stated: the
      money will be back on my bank account upon
      check out! I can smell the fishy fake polite
      Amber Heard manner right at the desk! But I
      didn't think life would be so much different
      when race and language involved for a lovely Asian person on holiday! Bloody hell!

      And the money never was returned!
      Nowadays lots of doggy upscale hotels
      always play that game: take large amount
      deposit and never return guests. Guests do
      the right things with hotels and follow rules
      but hotels make a joke out of guests like that!

      Room tip: Don’t tell them you have money in your bank or they will ask for large security deposit. They laugh behind your back won’t give you back!
      Date of stay: May 2022
      Trip type: Travelled solo
      Thank thibaochautran
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Mike Gilbert, General Manager at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 17 May 2022

      Good afternoon Thi,

      Sorry to hear there was confusion regarding the mandatory security bond we take from all guests as our standard check in procedure. This deposit is just to cover any incidentals for the room or room charges as we do have a express check out box located within the hotel.
      We had returned this security deposit back to your card on Friday the 13th of May on your departure, please note your bank may not process this instantly due to not operating on weekends.

      Your feedback is important to us and we thank you for taking the time to leave us this review.

      Please do not hesitate to contact the Front Office Team if you have any issues with this and we will be more than happy to assist!

      We hope you have a fantastic week and hope to see you again some time soon.

      Kind regards,
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 26 December 2021 via mobile

      Great facilities, top location and the restaurant and the bar are amazing. The management team have created a culture of excellent service and this is reflection of all staff in every area. Looking forward to our next visit and thank you for making great memories for our Christmas stay.

      Date of stay: December 2021
      Trip type: Travelled with family
      1  Thank Bellelach
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 20 June 2021

      Located a little over a kilometre from Pacific Fair shopping centre. Large recently renovated room with a sofa, good work desk and lighting and efficient, quiet air conditioning. I particularly appreciated the secure parking area and the on-site bistro. I stayed three nights on business and it was perfect for my needs.

      Date of stay: June 2021
      Trip type: Travelled on business
      1  Thank Boyd J
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 23 June 2021

      Thank you for your 5 star review. We are glad you enjoyed your stay with us. We look forward to seeing you again on your next visit to the Gold Coast.
      Kind regards
      Mermaid Waters Hotel

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 June 2021 via mobile

      Searched the web for a convenient place on the Gold Coast that wouldn’t cost me the earth for 6 nights solo.
      From the moment I approached the ladies at reception. I was felt welcomed and they accommodated my needs with ease and even upgraded my room. Top floor of 3.
      Was very pleased with the peaceful and comfortable room that was spacious and secure. The large bed and big TV was great too. The lift made the room and hotel easy to access from the secure lockable parking area that was well lit.
      Finally the bar and restaurant served up great food and drink. Couldn’t ask for more.

      Room tip: Plan your access outside peak times for a lesser stressed travel
      Date of stay: April 2021
      Trip type: Travelled solo
      Thank JeepinOz
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 3 June 2021

      Hi JeepinOz.

      Thank you so much for the 5stars!! and thank you for taking the time to provide us with your feedback. We are so pleased our hotel suited your needs. We hope you enjoyed your stay and we look forward to welcoming you back the next time you are on the Gold Coast.

      Kind regards
      Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 May 2021 via mobile

      Was a friendly checkin and was offered a free drink voucher as room was not ready yet,
      Room was nice enough bed was very comfortable,the fridge had to be turned off overnight as it sounded like it had a cammed motor which was on its way out,spacious bathroom tho theres no airflow for when the hotwater is on which gave it a musty smell tho the cleaningness was good.
      Nice bar downstairs and sports bar which was family friendly with park for the kids,didnt have dinner there tho the food looked nice and good size portions..
      A nice size pool in the courtyard looked inviting also
      Plenty of onsite parking and a dan murphys onsite shops offering takeaway across the road otherwise a 7/11 about a 10-15 minute walk down the road

      Date of stay: May 2021
      Trip type: Travelled solo
      2  Thank aces_crack3d
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 3 June 2021

      Hello aces_crack3d
      Thank you for rating Mermaid Waters Hotel and thank you for taking the time to provide us with your feedback. All feedback is important to us and will be taken on board in our up coming renovations to the hotel. We hope you enjoyed your stay with us and we look forward to welcoming you back the next time you are visiting the Gold Coast.

      Kind regards
      Mermaid Waters Hotel

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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