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Kyle
Port Macquarie, Australia

One nighter at mermaid hotel.

3.0 of 5 bubblesReviewed 30 May 2021via mobile
Was a friendly checkin and was offered a free drink voucher as room was not ready yet,
Room was nice enough bed was very comfortable,the fridge had to be turned off overnight as it sounded like it had a cammed motor which was on its way out,spacious bathroom tho theres no airflow for when the hotwater is on which gave it a musty smell tho the cleaningness was good.
Nice bar downstairs and sports bar which was family friendly with park for the kids,didnt have dinner there tho the food looked nice and good size portions..
A nice size pool in the courtyard looked inviting also
Plenty of onsite parking and a dan murphys onsite shops offering takeaway across the road otherwise a 7/11 about a 10-15 minute walk down the road
Date of stay: May 2021
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this review
Responded 2 June 2021
Hello aces_crack3d
Thank you for rating Mermaid Waters Hotel and thank you for taking the time to provide us with your feedback. All feedback is important to us and will be taken on board in our up coming renovations to the hotel. We hope you enjoyed your stay with us and we look forward to welcoming you back the next time you are visiting the Gold Coast.

Kind regards
Mermaid Waters Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (496)
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      25 - 30 of 496 reviews
      Reviewed 12 January 2021 via mobile

      We recently stayed at this hotel for 4 nights from NY's day and could not fault our room or service. The staff were very helpful prior to our arrival sorting out a change to our booking. Currently the king suites rooms are the only renovated rooms but worth the extra cost.

      If you don't have your own transport the shuttle bus is not currently available and it is a little too far away to walk to the nearest Glink station in the heat. Rideshare services however are readily available.

      Date of stay: January 2021
      Trip type: Travelled as a couple
      2  Thank TeresaKelly0601
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 16 January 2021

      Hi Teresa,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us. We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 7 January 2021

      We stayed for 2 nights over New Years and left there very happy. We were lucky to get an early check in, which was great. The room was recently renovated and was just lovely, however, the bathroom was not and very old and dated.... but the entire room and venue were very clean. Free onsite, secure parking. Free wifi. Comfortable bed. Excellent value for the usually expensive NYE. Glad we stayed here.

      Date of stay: December 2020
        • Value
        • Rooms
        • Service
      2  Thank 432juliet
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 9 January 2021

      Hi 432juliet,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kind regards
      Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 11 November 2020

      very good, a little bit of no atention in the booking, have to ask more than 1 time to be able to have the free upgrade we got, + the other items, also nothing was told about no house keeping because Covid-19, i think they should let the guest know about that in the check in, is a little bit bad to the guest have to go at reception (try to call nobody pickup, 5x more tried) to ask why havent have a towels change or HK in the room.

      Date of stay: October 2020
        • Location
        • Rooms
        • Service
      1  Thank Juninho-AU
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 15 November 2020

      Hi Juninho- AU,

      Thank you for taking the time to provide us with your feedback. We are very sorry to hear you found these issues within your accommodation and you were not happy with the service you were provided. We have forwarded your review on to our management team and would love the opportunity to rectify these matters with you.

      Please feel free to contact us on 07 5572 2500 to discuss this further.

      We once again apologise, and sincerely hope we see you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 7 November 2020

      Upon arrival I got to the room and noticed a few little problems as in maintenance wise and a few cleaning issues but the lady at reception had no hesitation in offering me a upgraded recently renovated room which was up to standard and the king size bed was super comfortable. Great location and would definitely stay again

      Date of stay: November 2020
      Trip type: Travelled solo
      1  Thank jenrA5814BH
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 8 November 2020

      Hi jenrA5814BH,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 November 2020

      We stayed in a Studio king room for halloween. Reception staff were helpful and friendly. Helped us arrange a taxi for our night out and helped book us in for an early dinner. Room was older, but was very clean. Staff told us they will be renovated soon, we will book a renovated room on our next stay. They also have free secure car parking and there is a restaurant next door with great food. Restaurant staff were lovely also. The only negative was google maps sent us in the wrong direction, no fault of the hotel.

      Date of stay: October 2020
        • Location
        • Rooms
        • Service
      1  Thank Krissywalker
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 3 November 2020

      Hi Krissywalker,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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