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Julie T
Melbourne, Australia

Value for money

5.0 of 5 bubblesReviewed 7 Jan 2021
We stayed for 2 nights over New Years and left there very happy. We were lucky to get an early check in, which was great. The room was recently renovated and was just lovely, however, the bathroom was not and very old and dated.... but the entire room and venue were very clean. Free onsite, secure parking. Free wifi. Comfortable bed. Excellent value for the usually expensive NYE. Glad we stayed here.
Date of stay: December 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this review
Responded 8 Jan 2021
Hi 432juliet,

Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

We hope you travelled home safely and we look forward to seeing you again in the near future.

Kind regards
Mermaid Waters Hotel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (496)
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      27 - 32 of 496 reviews
      Reviewed 11 November 2020

      very good, a little bit of no atention in the booking, have to ask more than 1 time to be able to have the free upgrade we got, + the other items, also nothing was told about no house keeping because Covid-19, i think they should let the guest know about that in the check in, is a little bit bad to the guest have to go at reception (try to call nobody pickup, 5x more tried) to ask why havent have a towels change or HK in the room.

      Date of stay: October 2020
        • Location
        • Rooms
        • Service
      1  Thank Juninho-AU
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 15 November 2020

      Hi Juninho- AU,

      Thank you for taking the time to provide us with your feedback. We are very sorry to hear you found these issues within your accommodation and you were not happy with the service you were provided. We have forwarded your review on to our management team and would love the opportunity to rectify these matters with you.

      Please feel free to contact us on 07 5572 2500 to discuss this further.

      We once again apologise, and sincerely hope we see you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 7 November 2020

      Upon arrival I got to the room and noticed a few little problems as in maintenance wise and a few cleaning issues but the lady at reception had no hesitation in offering me a upgraded recently renovated room which was up to standard and the king size bed was super comfortable. Great location and would definitely stay again

      Date of stay: November 2020
      Trip type: Travelled solo
      1  Thank jenrA5814BH
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 8 November 2020

      Hi jenrA5814BH,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 November 2020

      We stayed in a Studio king room for halloween. Reception staff were helpful and friendly. Helped us arrange a taxi for our night out and helped book us in for an early dinner. Room was older, but was very clean. Staff told us they will be renovated soon, we will book a renovated room on our next stay. They also have free secure car parking and there is a restaurant next door with great food. Restaurant staff were lovely also. The only negative was google maps sent us in the wrong direction, no fault of the hotel.

      Date of stay: October 2020
        • Location
        • Rooms
        • Service
      1  Thank Krissywalker
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 3 November 2020

      Hi Krissywalker,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 November 2020

      Friendly staff on check in, we got a free upgrade to the renovated rooms. They were super clean and perfect for what we needed. great restaurant attached. overall
      Great staff, clean rooms, great location. Would highly recommend.

      Room tip: Superior Renovated rooms
      Date of stay: October 2020
        • Location
        • Rooms
        • Service
      1  Thank jessielee2001
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 3 November 2020

      Hi jessielee2001,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 17 September 2020 via mobile

      My wife and I have stayed here a few times and love the place. Staff are always friendly, rooms always clean and tidy plus free secure parking. Lone Star tavern downstairs has great ribs or urban pizza across the road has the best pizzas on the coast. Would 100% recommend this place to anybody

      Date of stay: September 2020
      Trip type: Travelled as a couple
      3  Thank Dropbear57
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nicole Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 18 September 2020

      Hello Dropbear57

      Thank you for your lovely review and for taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you traveled home safely and we look forward to welcoming you back to the hotel soon.

      Warm Regards
      Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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