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Jen R

Recommend

4.0 of 5 bubblesReviewed 6 Nov 2020
Upon arrival I got to the room and noticed a few little problems as in maintenance wise and a few cleaning issues but the lady at reception had no hesitation in offering me a upgraded recently renovated room which was up to standard and the king size bed was super comfortable. Great location and would definitely stay again
Date of stay: November 2020
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this review
Responded 7 Nov 2020
Hi jenrA5814BH,

Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

We hope you travelled home safely and we look forward to seeing you again in the near future.

Kindest Regards
The Mermaid Waters Hotel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (498)
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      30 - 35 of 498 reviews
      Reviewed 2 November 2020

      We stayed in a Studio king room for halloween. Reception staff were helpful and friendly. Helped us arrange a taxi for our night out and helped book us in for an early dinner. Room was older, but was very clean. Staff told us they will be renovated soon, we will book a renovated room on our next stay. They also have free secure car parking and there is a restaurant next door with great food. Restaurant staff were lovely also. The only negative was google maps sent us in the wrong direction, no fault of the hotel.

      Date of stay: October 2020
        • Location
        • Rooms
        • Service
      1  Thank Krissywalker
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 3 November 2020

      Hi Krissywalker,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 November 2020

      Friendly staff on check in, we got a free upgrade to the renovated rooms. They were super clean and perfect for what we needed. great restaurant attached. overall
      Great staff, clean rooms, great location. Would highly recommend.

      Room tip: Superior Renovated rooms
      Date of stay: October 2020
        • Location
        • Rooms
        • Service
      1  Thank jessielee2001
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 3 November 2020

      Hi jessielee2001,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 17 September 2020 via mobile

      My wife and I have stayed here a few times and love the place. Staff are always friendly, rooms always clean and tidy plus free secure parking. Lone Star tavern downstairs has great ribs or urban pizza across the road has the best pizzas on the coast. Would 100% recommend this place to anybody

      Date of stay: September 2020
      Trip type: Travelled as a couple
      3  Thank Dropbear57
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nicole Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 18 September 2020

      Hello Dropbear57

      Thank you for your lovely review and for taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you traveled home safely and we look forward to welcoming you back to the hotel soon.

      Warm Regards
      Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 7 September 2020

      The family and I stayed over the weekend and we loved the renovated new family rooms. We enjoyed the pool and the privacy. We were disappointed in the buffet breakfast as there was nothing available apart from a simple breakfast. I have traveled and stayed at this hotel before and the breakfast buffet was outstanding. This is the reason I booked the hotel again and the simple breakfast that is available just wasn't enough. We would really appreciate if the management could look at putting back on the breakfast buffet as this is a major part of staying at a hotel with family. Loved the new renovated rooms and look forward to coming back as long as there is a buffet breakfast. Thanks again.

      Date of stay: September 2020
      Trip type: Travelled with family
      1  Thank Traveler33944
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 8 September 2020

      Hi Traveler33944,

      Thank you for taking the time to provide us with your feedback. We focus strongly on improving our property and have taken your feedback on board to make further changes in the future.We hope to have our buffet breakfast back up and running soon also. We hope to see you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 August 2020 via mobile

      We loved our stay at this hotel. Lovely renovated rooms and great service. We stayed for 7 nights and loved the location, the bistro next door and the cafe across the road for coffee and brekky. It was beautiful weather in winter. An amazing place to stay to feel like you’re in summer still!

      Date of stay: August 2020
      Trip type: Travelled as a couple
      Thank jesslouise888
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 24 August 2020

      Hi Jesslouise888,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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