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Dropbear57
Ipswich, Australia

Great place

5.0 of 5 bubblesReviewed 16 Sept 2020via mobile
My wife and I have stayed here a few times and love the place. Staff are always friendly, rooms always clean and tidy plus free secure parking. Lone Star tavern downstairs has great ribs or urban pizza across the road has the best pizzas on the coast. Would 100% recommend this place to anybody
Date of stay: September 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this review
Responded 17 Sept 2020
Hello Dropbear57

Thank you for your lovely review and for taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

We hope you traveled home safely and we look forward to welcoming you back to the hotel soon.

Warm Regards
Mermaid Waters Hotel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (498)
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      33 - 38 of 498 reviews
      Reviewed 7 September 2020

      The family and I stayed over the weekend and we loved the renovated new family rooms. We enjoyed the pool and the privacy. We were disappointed in the buffet breakfast as there was nothing available apart from a simple breakfast. I have traveled and stayed at this hotel before and the breakfast buffet was outstanding. This is the reason I booked the hotel again and the simple breakfast that is available just wasn't enough. We would really appreciate if the management could look at putting back on the breakfast buffet as this is a major part of staying at a hotel with family. Loved the new renovated rooms and look forward to coming back as long as there is a buffet breakfast. Thanks again.

      Date of stay: September 2020
      Trip type: Travelled with family
      1  Thank Traveler33944
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 8 September 2020

      Hi Traveler33944,

      Thank you for taking the time to provide us with your feedback. We focus strongly on improving our property and have taken your feedback on board to make further changes in the future.We hope to have our buffet breakfast back up and running soon also. We hope to see you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 August 2020 via mobile

      We loved our stay at this hotel. Lovely renovated rooms and great service. We stayed for 7 nights and loved the location, the bistro next door and the cafe across the road for coffee and brekky. It was beautiful weather in winter. An amazing place to stay to feel like you’re in summer still!

      Date of stay: August 2020
      Trip type: Travelled as a couple
      Thank jesslouise888
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 24 August 2020

      Hi Jesslouise888,

      Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

      We hope you travelled home safely and we look forward to seeing you again in the near future.

      Kindest Regards
      The Mermaid Waters Hotel Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 March 2020 via mobile

      Booked a room overnight. Check in from Billie was friendly, efficient and simple, Billie was a wealth of knowledge to anything asked of her, a great asset.

      We were on the 3rd floor facing the nice pool and surrounds. The room was a bit musty smelling on entering but nothing that the air needs couldn’t fix, the room was spacious and well laid out. The bed was comfortable and the bathroom a good size, a very quiet area considering on a corner of busy roads.

      Adjoining restaurant and bars was great, the service from the bar staff was excellent, tho the restaurant was a bit rushed and busy. Had dinner and breakfast, dinner was limited in choice but good meals for the price, breakfast filled the gap but needs work.

      A sweet stay, with a great location and the staff were great, would stay again

      Date of stay: March 2020
      Trip type: Travelled as a couple
      Thank Russell f
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 9 March 2020

      Hi Russell,

      Thanks for the review and rating, we'll take your feedback onboard and make appropriate changes where necessary. We look forward to seeing you back again in the future.

      Kind Regards,

      Mike.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 24 February 2020 via mobile

      Great 4star hotel. Clean. Good value. Good service. Great restaurant. Stayed in the superior king room. Spacious room. Security car parking. Great breakfast. Even though its not near the water, it is very close easy drive to the beach. Highly reconmend it.

      Date of stay: February 2020
      Trip type: Travelled as a couple
      Thank FlavioS1275
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 6 March 2020

      Hi Flavio,

      Thank you for your rating and review, we really appreciate the kind words and look forward to seeing you back again shortly.

      Kind Regards,

      Mike.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 23 February 2020

      I haven’t stayed here before and I was pleasantly surprised. The accomodation was clean, tidy and well presented, I decided to go down to the restaurant for dinner and the surprises continued, $10 off steak night! Served as ordered and with a beautiful side of chips and salad. The staff were all very friendly and helpful. Well done, I’ll be back.

      Date of stay: February 2020
        • Location
        • Rooms
        • Service
      Thank halfaharp
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 24 February 2020

      Hi,

      Thanks for the fantastic rating and excellent review that you've been kind enough to leave us. We really appreciate the feedback, I'll be passing it on to the rest of my team. We look forward to seeing you back again shortly.

      Kind Regards,

      Mike.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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