We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Traveler33944

Convenient.. Helpful

4.0 of 5 bubblesReviewed 6 Sept 2020
The family and I stayed over the weekend and we loved the renovated new family rooms. We enjoyed the pool and the privacy. We were disappointed in the buffet breakfast as there was nothing available apart from a simple breakfast. I have traveled and stayed at this hotel before and the breakfast buffet was outstanding. This is the reason I booked the hotel again and the simple breakfast that is available just wasn't enough. We would really appreciate if the management could look at putting back on the breakfast buffet as this is a major part of staying at a hotel with family. Loved the new renovated rooms and look forward to coming back as long as there is a buffet breakfast. Thanks again.
Date of stay: September 2020
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this review
Responded 8 Sept 2020
Hi Traveler33944,

Thank you for taking the time to provide us with your feedback. We focus strongly on improving our property and have taken your feedback on board to make further changes in the future.We hope to have our buffet breakfast back up and running soon also. We hope to see you again in the near future.

Kindest Regards
The Mermaid Waters Hotel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
outdoor salt water pool
    1.6 km from Mermaid Waters Hotel by Nightcap Plus
    Free parking
    Pool
    Freshwater Point Large
    AU$352
    • Expedia.com
      AU$366
    • Agoda.com
      AU$329
    • Hotels.com
      AU$366
    2.3 km from Mermaid Waters Hotel by Nightcap Plus
    Free parking
    Pool
    The Star Grand Hotel - Gold Coast
    Get rewarded with One Key
    • Booking.com
      AU$278
    • Hotels.com
      AU$278
    • Trip.com
    1.7 km from Mermaid Waters Hotel by Nightcap Plus
    Free Wifi
    Free parking
    Get rewarded with One Key
    • Booking.com
      AU$202
    • Destinia.com
      AU$183
    • Trip.com
    1.7 km from Mermaid Waters Hotel by Nightcap Plus
    Free Wifi
    Pool
    BA bedroom
    AU$251
    • Booking.com
      AU$264
    • Expedia.com
      AU$258
    • Priceline
    1.7 km from Mermaid Waters Hotel by Nightcap Plus
    Free Wifi
    AU$224
    • Hotels.com
    • Agoda.com
      AU$208
    • Expedia.com
      AU$234
    0.0 km from Mermaid Waters Hotel by Nightcap Plus
    Free Wifi
    Free parking
    AU$2,543
    Fully refundable
    No prepayment needed
    • StayForLong
    • Priceline
    • Agoda.com
      AU$2,543
    1.8 km from Mermaid Waters Hotel by Nightcap Plus
    Restaurant
    Room service
    Get rewarded with One Key
    • Booking.com
      AU$314
    • Hotels.com
      AU$314
    • Trip.com
    1.7 km from Mermaid Waters Hotel by Nightcap Plus
    Free Wifi
    Pool
    AU$159
    Fully refundable
    • Priceline
    • Agoda.com
      AU$153
    • Expedia.com
      AU$159
    1.7 km from Mermaid Waters Hotel by Nightcap Plus
    Free parking
    Pool
    AU$190
    Fully refundable
    No prepayment needed
    • Expedia.com
      AU$190
    • Hotels.com
      AU$190
    • Tripadvisor
      AU$190
    1.8 km from Mermaid Waters Hotel by Nightcap Plus
    Free Wifi
    Pool
    View more hotels in Mermaid Waters
    Reviews (498)
    Filter reviews
    498 results
    Traveller rating
    206
    188
    60
    27
    17
    Traveller type
    Time of year
    LanguageAll languages
    More languages
    Traveller rating
    206
    188
    60
    27
    17
    Show reviews that mention
    All reviews the gold coast family room great room reception staff buffet breakfast singles heaps
    Selected filters
    Filter
    Updating list...
    34 - 39 of 498 reviews
    Reviewed 5 August 2020 via mobile

    We loved our stay at this hotel. Lovely renovated rooms and great service. We stayed for 7 nights and loved the location, the bistro next door and the cafe across the road for coffee and brekky. It was beautiful weather in winter. An amazing place to stay to feel like you’re in summer still!

    Date of stay: August 2020
    Trip type: Travelled as a couple
    Thank jesslouise888
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 24 August 2020

    Hi Jesslouise888,

    Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us.

    We hope you travelled home safely and we look forward to seeing you again in the near future.

    Kindest Regards
    The Mermaid Waters Hotel Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 March 2020 via mobile

    Booked a room overnight. Check in from Billie was friendly, efficient and simple, Billie was a wealth of knowledge to anything asked of her, a great asset.

    We were on the 3rd floor facing the nice pool and surrounds. The room was a bit musty smelling on entering but nothing that the air needs couldn’t fix, the room was spacious and well laid out. The bed was comfortable and the bathroom a good size, a very quiet area considering on a corner of busy roads.

    Adjoining restaurant and bars was great, the service from the bar staff was excellent, tho the restaurant was a bit rushed and busy. Had dinner and breakfast, dinner was limited in choice but good meals for the price, breakfast filled the gap but needs work.

    A sweet stay, with a great location and the staff were great, would stay again

    Date of stay: March 2020
    Trip type: Travelled as a couple
    Thank Russell f
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 9 March 2020

    Hi Russell,

    Thanks for the review and rating, we'll take your feedback onboard and make appropriate changes where necessary. We look forward to seeing you back again in the future.

    Kind Regards,

    Mike.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 February 2020 via mobile

    Great 4star hotel. Clean. Good value. Good service. Great restaurant. Stayed in the superior king room. Spacious room. Security car parking. Great breakfast. Even though its not near the water, it is very close easy drive to the beach. Highly reconmend it.

    Date of stay: February 2020
    Trip type: Travelled as a couple
    Thank FlavioS1275
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 6 March 2020

    Hi Flavio,

    Thank you for your rating and review, we really appreciate the kind words and look forward to seeing you back again shortly.

    Kind Regards,

    Mike.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 February 2020

    I haven’t stayed here before and I was pleasantly surprised. The accomodation was clean, tidy and well presented, I decided to go down to the restaurant for dinner and the surprises continued, $10 off steak night! Served as ordered and with a beautiful side of chips and salad. The staff were all very friendly and helpful. Well done, I’ll be back.

    Date of stay: February 2020
      • Location
      • Rooms
      • Service
    Thank halfaharp
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 24 February 2020

    Hi,

    Thanks for the fantastic rating and excellent review that you've been kind enough to leave us. We really appreciate the feedback, I'll be passing it on to the rest of my team. We look forward to seeing you back again shortly.

    Kind Regards,

    Mike.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 February 2020

    I found the room to be very clean and immaculate, very spacious, had a very comfortable bed and good bathroom with a bath. Free car parking was provided and a lovely restaurant right next door was very convenient. I ordered dinner from the restaurant and was very pleased with the free, fast room service by staff.

    Date of stay: February 2020
    • Trip type: Travelled on business
      • Location
      • Sleep Quality
      • Service
    Thank missJwilson92
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus, responded to this reviewResponded 21 February 2020

    Hi,

    I'd just like to personally thank you for the kind words in your review and also the rating that you gave us. We hope to see you back again soon.

    Kind Regards,

    Mike.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    View more reviews