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The Grand Apartments
Ranked #3 of 6 Hotels in Labrador
Certificate of Excellence
NSW. Australia
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“You can do better.”
Reviewed 3 October 2011

Yes, as the other reviewers have said, the noise is an issue, however we did not find it too bad. What we did find more of an issue is the actual apartment. For the money that we paid I would of expected a kitchen with a range of utensils, and a level of cleanliness. Everything we picked up had 'food' particles remaining and had to be rewashed. The towels were threadbare, the carpet absolutely filthy.
Next time we'll pay the same amount of money and go somewhere else.

Room Tip: Higher rooms have less noise.
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisNSW.Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2011

Stayed here before - now under new management and we can't believe the difference
Stayed on 10th Floor - very quiet and the apartment was fabulous with everything we needed and very reasonably priced. What we loved was that with all the facilities and Restaurants we didn't have to leave the place

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dalres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Invercargill, New Zealand
Level 1 Contributor
4 reviews
Reviewed 9 August 2011

We stayed at the apartments for 3 weeks on the 10th floor, found staff very friendly and helpful.our apartment was very clean,apart from the oven. Furniture and bedding was very clean,the apartment was serviced every week.we had a lovely stay and will be back to see the friendly staff and cool off in the beauitful pool and spa.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank tankerkiwijetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2011

I was extremely worried about originally booking at the apartments after reading such negative reports. This is definitely a case of (don’t believe everything you read).
From the moment my family and I walked into The Grand Apartments, we were delighted to be greeted with such beautiful reception staff. They were happy to help and guide us when ever needed. From recommending places to dine to booking all our family adventures / theme park tickets at the desk, I was very impressed.
Upon walking into the apartments, the views from the balcony are breathtaking. Situated right on the Broadwater, you will not be disappointed in the location. The apartment that we were allocated was clean and well presented, and made us feel at home.
When checking out we found that the apartments were under new management, this being our 2nd stay now we could clearly see the difference.
We will be back!!!!!

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sunshine255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 April 2011

We checked in via the intercom and got our assigned car park and room. Upon driving to the car park it was taken. Upon going back to the intercom and speaking with the person on the other end I was told to take someone else car park. They would then have to find another one.

I have stayed here five times. The other times there have been minimal cleanliness issues and a great time. This time it was disgusting. The two children’s bed spreads were yellow underneath and had food rubbed in. The mattress protector was stained yellow. I started washing them however they would not fit into the dryer. Reception was not open and we had to make do until the next day.

The next day I spoke to reception and was told we would be moved rooms. This did not occur and the cleaners were then suppose to replace all the linen. This did not happen either. We were still stuck with the yellow and food encrusted bed spreads. Some did come out with us washing ourselves.

The cooking utensils in the rooms were stained and gross. They needed washing before use. The carpet needed a good clean and tiles stained.

This place is a great location for families and it is a shame they have let the quality slip.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank notagain70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Apartments

Property: The Grand Apartments
Address: 352-360 Marine Pde, Labrador, Gold Coast, Queensland 4215, Australia
Region: Australia > Queensland > Gold Coast > Labrador
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Labrador
Price range (per night): $122 - $260
Hotel Class:4.5 star — The Grand Apartments 4.5*
Number of rooms: 65
Official Description (provided by the hotel):
Set on the shores of the magnificent Gold Coast Broadwater, the Grand Apartments have uninterrupted views of the Gold Coast Skyline and lush tropical hinterland. The spacious one and two bedroom apartments are perfect for families as well as longer staying guests looking for a contemporary home away from home on the Gold Coast. Conveniently located in a tranquil beachfront position, just north of Surfers Paradise, the Grand Apartments are just a short drive or bus ride to the Gold Coast’s famous surf beaches, theme parks, attractions and major shopping centres. Within strolling distance of the resort is a myriad of cafes and restaurants, scenic beach side boardwalks, parks and an all-season swimming lagoon. But you don’t have to leave the grounds for a great holiday experience. The Grand Apartments feature a breathtaking infinity-edge swimming pool with heated spa, decorative waterfall and stunning Broadwater views. There’s also a fully equipped gymnasium, sauna, steam room and games room for the children. ... more   less 
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Also Known As:
The Grand Apartments Hotel Labrador
Grand Apartments Labrador
Grand Apartments Hotel Labrador
The Grand Apartments Labrador, Gold Coast

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