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“Smoking a problem”

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Turtle Beach Resort
Ranked #1 of 10 Hotels in Mermaid Beach
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Smoking a problem”
Reviewed 28 December 2013 via mobile

We stayed at the resort for 5 nights over Christmas. I've never had to ask to change rooms during any other hotel stay before but the first apartment that we were allocated had clearly been smoked in. In particular the bedroom where my kids were to sleep.

The bedspreads and curtains in the bedroom reeked of cigarette smoke and more generally smelt dirty and stale. The cleanliness more generally in this apartment was also questionable with food scraps and grease in the microwave. While the staff at the front desk did provide us with a different room, there was a general insistence that the smoke smell just wasn't that bad. Dirty, smoke impregnated bedding was not what I was planning on my kids sleeping in on holiday!

The new apartment had also clearly been smoked in but they had tried harder to remove the smell...

This is by far the biggest issue for me with a resort which is aimed at families but which does not properly enforce the no smoking status of rooms.

Otherwise the kids loved the playgrounds and waterside.

Stayed December 2013, travelled with family
Helpful?
7 Thank AliciaM2037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (312)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Any
English first
Canberra, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 December 2013

This was our fourth holiday at Turtle Beach and once again we had an awesome time. We had a, great 2 bedroom apartment with a huge patio area and this time stayed for 2 weeks. The staff were so friendly right from when we checked in and throughout our stay, whenever we had a request they were so helpful and did everything they could to ensure we were happy. Once again we enjoyed the beautiful tropical gardens, swimming pools and BBQ areas and the putt putt golf. We dined at the Pizza Kitchen three times and the only little disappointment for the kids was there is no longer deserts available there, they were really looking forward to a chocolate mousse, it would be great if desert was brought back. We had such a nice stay and can't wait to come back again for a fifth time next year :) We love Turtle Beach, its just such a great place for the family... we just love it, there's nothing like a swim in one of the beautiful pools and being surrounded by palm trees and blue skies.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle1971B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, 3 January 2014
Dear Michelle1971B
It’s great to get such a wonderful review from such a loyal family and I would like to thank you again for your support and for your kind comments. Please contact me personally when making your next booking with us.
Kind regards
Melanie Reid
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
83 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 December 2013

This was our second visit to the resort and we were not disappointed!
This trip we booked a three bedroom apartment with five guests for seven nights and the location could not have been more perfect. We were right in front of the slide pool. Our son was beyond excited and spent a great deal of time swimming.
The apartment itself was excellent with living areas downstairs and bedrooms upstairs. The only let down was the cleanliness. A little dusty, cobwebs everywhere and broken fly screens in the bedrooms. Otherwise very happy.
The staff were incredibly friendly and helpful especially the front desk staff and the lovely ladies at Club Turtle.
We played mini golf and tennis inbetween swimming and theme parks and thouroughly enjoyed the beautifully kept gardens.
The location of the resort is perfect with a great choice of nearby restaurants including an outstanding vegan restaurant and even sizzler!
We thank you for an amazing holiday experience and look forward to coming back next year.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathryn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 December 2013

Our family came over from the uk and we decided to stay together at turtle beach resort. We are all travelling around Australia together. Nice place. Close to everything we needed. Our apartment was spacious and clean. Enjoyed our stay and would stay again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Blake C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shellharbour, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 December 2013

My partner and I stayed her last year for his birthday and loved it. We absolutely love the gold coast and decided to get something with a kitchen this time and it was the best decision. Everyone was lovely and helpful the rooms were wonderful big and amazing they were clean and very nice to stay in. The pool area was lovely and the BBQ'. Even though the pool was packed there was still plenty of room and more then one pool to choice from. I would recommend this for all types couples, families anyone wanting to have a great holiday.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sophc11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Turtle Beach Resort

Property: Turtle Beach Resort
Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Mermaid Beach
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Mermaid Beach
Price range (per night): $118 - $329
Hotel Class:4 star — Turtle Beach Resort 4*
Number of rooms: 233
Official Description (provided by the hotel):
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast
Turtle Beach Resort Mermaid Beach, Gold Coast

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