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Barry N
Geelong, Australia

Family Celebration

5.0 of 5 bubblesReviewed 30 Apr 2024
Our family had 3 Villas at the resort and they proved excellent for our time on the Gold Coast and served us very well. Breakfasts were very good and we found all staff very helpful and prompt. Negatives were relatively minor - main pool area/bar quiet tired and in need of an upgrade and we found the internet in the villas poor and unreliable Overall enjoyed our stay with a family of 10 ranging in ages from 9 to 75.
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (2,953)
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Traveller rating
1,666
822
273
101
91
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Traveller rating
1,666
822
273
101
91
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Reviewed 30 April 2024

It was an absolute pleasure staying at this resort. From the moment away walked in, the views we're as incredible as the service provided by all staff!
Our most favourite stay at the Gold Coast and no doubt we will be back!

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank AmandaDe15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2024

Can't fault a single thing about our stay at Sheraton Grand. Amazing room, incredibly friendly staff and the best buffet breakfast I've ever experienced. Keep up the good work guys!

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 680jeremy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2024

I have given 3 stars for Service, as it is unfair to not recognise the Bar staff, the pool staff and the Breakfast chefs...these were the people who saved the holiday from being completely awful and I express my gratitude to you all for the perfect spicy margaritas, the poolside chicken salads and bird warnings and the delicious morning omlette.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GoPlaces675031
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2024

Such a relaxing, beautiful anniversary weekend away. Great service and facilities which made our wedding anniversary extra special!

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank katD9513OM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2024

Over priced!! When I pay $500/night for accommodation I expect the beds to be comfortable, a choice of pillows and towels that are not worn out. Everything about this place is dated and offers no value for money. Our room had a shower over a high old fashioned bath and the bathroom was in need of a face lift.
Do yourself a favour and stay somewhere that offers better value and more comfort

Room tip: Find somewhere that offers better value
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
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    • Service
1  Thank ClareMM74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Sheraton Grand Mirage Resort, responded to this reviewResponded 2 April 2024

Dear ClareMM74

Thank you for staying with us at Sheraton Grand Mirage Resort, Gold Coast and for taking the time to write your review about your experience. I'm sorry that this visit did not live up to your expectations.

I have shared with the relevant team members to review your comments, particularly regarding the bedding issues.

We hope to welcome you back again sometime in the future.

Warm regards,

Keith Massey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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