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Lowest prices for your stay
AU$340
Fully refundable before Sat, 25 May
Sheraton.com
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AU$339
Fully refundable before Fri, 24 May
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680jeremy

Pretty close to perfect

5.0 of 5 bubblesReviewed 3 weeks ago
Can't fault a single thing about our stay at Sheraton Grand. Amazing room, incredibly friendly staff and the best buffet breakfast I've ever experienced. Keep up the good work guys!
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Traveller rating
1,666
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3 - 8 of 2,951 reviews
Reviewed 3 weeks ago

I have given 3 stars for Service, as it is unfair to not recognise the Bar staff, the pool staff and the Breakfast chefs...these were the people who saved the holiday from being completely awful and I express my gratitude to you all for the perfect spicy margaritas, the poolside chicken salads and bird warnings and the delicious morning omlette.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GoPlaces675031
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Such a relaxing, beautiful anniversary weekend away. Great service and facilities which made our wedding anniversary extra special!

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank katD9513OM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2024

Over priced!! When I pay $500/night for accommodation I expect the beds to be comfortable, a choice of pillows and towels that are not worn out. Everything about this place is dated and offers no value for money. Our room had a shower over a high old fashioned bath and the bathroom was in need of a face lift.
Do yourself a favour and stay somewhere that offers better value and more comfort

Room tip: Find somewhere that offers better value
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ClareMM74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Sheraton Grand Mirage Resort, responded to this reviewResponded 2 April 2024

Dear ClareMM74

Thank you for staying with us at Sheraton Grand Mirage Resort, Gold Coast and for taking the time to write your review about your experience. I'm sorry that this visit did not live up to your expectations.

I have shared with the relevant team members to review your comments, particularly regarding the bedding issues.

We hope to welcome you back again sometime in the future.

Warm regards,

Keith Massey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2024 via mobile

Food offerings limited for a so called five start hotel, with both the Pearl and Deck Bars being closed - no mention of this prior to arrival. We popped into the only available bar - cannot remember the name as it appeared to be a temporary set up tucked away in a corner - and we seemed to be an inconvenience for the bar staff who were chatting between themselves and didn’t seem interested in serving us. We then dined at the only available option - Terraces restaurant - and chose a la carte menu. Waited ages for our food and then the wait staff banged the plates down on the table. The whole experience was very underwhelming- definitely not five star standard. Then it got worse - as it was my birthday the staff arrived with a complimentary dessert plate - four little squares of cake from the dessert buffet - which was banged down on the table amongst our dirty dishes! The staff understand the process but not good service, demonstrating a significant lack of training.

The room itself was nice, although maybe a little tired. We booked an ocean view king, although the first one we were given was right next to the Oasis Pool Bar which was pumping out very loud music. Management did move us to the opposite side of the block but we unfortunately lost the ocean view we had paid extra for - there was a huge bushy tree right outside the window - but it was definitely quieter which we appreciated.

The Sheraton brand is not as reliable as it used to be, and the service certainly isn’t five star.

Room tip: Check the location of your room - near the Oasis bar is very noisy.
Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank Tracymorganhall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Sheraton Grand Mirage Resort, responded to this reviewResponded 20 March 2024

Dear Tracymorganhall,

Thank you for staying with us at Sheraton Grand Mirage Resort, Gold Coast and for your candid feedback regarding your recent stay.

We would like to extend our sincerest apologies for your disappointing stay and would love the opportunity to speak with you in further detail.

If you are happy to, could you please kindly contact our Hotel Manager, Scott Breen, on 55770112 at you earliest convenience.

Warm regards,

Keith Massey
General Manager

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Reviewed 18 March 2024

The pictures look better than it actually is. The Sheraton is in need of an update. While the Lobby is clean and fresh, it stops there. Valet & Front Desk were very friendly. The only time in 3 days we were acknowledged as a Bonvoy Platinum was at check in. Room was clean, but dated. Sharon in the restaurant was pleasant and went above and beyond to ensure a good breakfast experience. The outside grounds were dirty, broken pool tiles, peeling paint on buildings and staff that talked amongst themselves more than helping guests. The Resort is dated and in need of an update. While it might be better suited as just another Sheraton, it is definatley not Grand.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank ArizonaEJS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Sheraton Grand Mirage Resort, responded to this reviewResponded 18 March 2024

Dear ArizonaEJS,

Thank you for taking the time to share your feedback with us. We truly appreciate your valuable insights as they help us to continually improve our services and facilities.

We're delighted to hear that you found our lobby clean and fresh, and that our valet and front desk teams provided friendly service throughout your stay. However, we sincerely apologise for any shortcomings you experienced during your visit.

Please know that we take your comments regarding the need for updates and improvements seriously. Your observations regarding the condition of our rooms, outside grounds, and amenities have been duly noted, and we will be addressing these areas promptly to ensure a more enjoyable experience for our guests in the future.

We are pleased to hear that Sharon in the restaurant provided exceptional service and contributed positively to your breakfast experience. We will be sure to pass along your compliments to her and the rest of our team.

Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future, where we aim to provide you with an enhanced and rejuvenated experience that reflects the standards of a Grand property.

Warm regards,

Keith Massey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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