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“worn out and bad service but sadly still the best on the gold coast”
Review of Palazzo Versace

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Palazzo Versace
Ranked #3 of 5 Hotels in Main Beach
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“worn out and bad service but sadly still the best on the gold coast”
Reviewed 3 March 2012

having great expectations of the Versace hotel we were unfortunately very disappointed. immediately upon arrival the front desk tried to push us to double our hotel rate and upgrade room even though we already had one of their better suites. We had requested a quiet room and the lady placed us facing the main road where you could hear the poeple talk as they walked past the property, it was ridicukous. at first she didnt want to move us until i managed to get someone else to help. we finally moved rooms only to be woken up at 7am by maintanance crew yelling to each other in the internal courtyards. then one of the buzzers into the residents sections decided to start beeping all day and night. this continued for another day keeping us awake. despite making complaints to reception and engineering coming to the room twice nothing was done, then finally we were moved to another section of the hotel. this was the 3rd room move...

the lobby and hotel overall is very tired and quite dated. it has a great pool which is the saving grace to be honest but the service is 3star at best. around the pool you need to chase and go get your own drinks. breakfast is decent but the staff seem to hate their jobs and all but one was just terrible. they have a restaurant calle vue next door which is absolutely terrible. we waited amost 15 minutes for our reservation yet it was not even 30%full, 40 minutes for our drinks and none of us liked the food. We all had fish and while we ordered different things all were terribly overcooked, and the vegetables were raw??? fortunately we had a lovely waitress who kept aplogoising for the management and kitchen. she did her best to save the day. we ended up eating in one of the local restaurants in the Mirage complex next door. some great places and seafood there.

hotel concierge were useless too, they sent us to a restaurant that was closed (they had made a reservation), the next day they forgot to make the reservation eventhought they told us it was made, when we asked one of the staff to call and double check.

this hotel needs a revamp and total new management and staff. the best were actually the door/bellmen and security who seemed to know more than hotel staff.

Room Tip: dont face the road as its so loud
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
2 Thank pickypeterpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, 15 March 2012
Dear Pickypeterpan,

Thank you for your candid review on your recent stay at Palazzo Versace. It is a concern to read that your expectations were not met and I have shared your review with our team to further understand your feedback.

I appreciate that moving rooms on 3 occassions is an unsettling experience for any guest. My colleagues have expressed that they were more than happy to assist you to ensure you were offered a room that made your stay a success - this is always our goal and we apologise for the unforseen noise issues you experienced.

Regarding service by the Water Salon, I can assure you that it is a serviced area and we are continuing to investigate your feedback as there is no indication of other guests experiencing a problem during your stay. In addition, we receive consistent rave reviews for Vie Bar & Restaurant, so again I'm sorry that you did not experience the best of this award winning restaurant.

Pickypeterpan it appears that there have been various service issues through-out your stay and it genuinely saddens me to read that you did not have the opportunity to experience the best of Palazzo Versace. You only need to read previous reviews to see the true service excellence we offer our guests.

We hope that you do return to Palazzo Versace and I would personally like to ensure that your next stay is an outstanding success. Should you wish to discuss this feedback or make a future reservation please do not hesitate to contact me directly.

Best regards,

Nickie Warton
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English first
Maroochydore, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 February 2012

It's always the best to stay in Versace Gold Coast. Everything is setup in attention of details..... from valet parking to housekeeping. We stayed in many occassions. Valentine night stay was very romantic and cheerful. Every single time we experinced different elegance. It's a true 5 star feeling. Even we rate this hotel above 5 star quality. We never had any better experince than Versace Gold Coast. Please keeping up the standard as it's always.

Room Tip: Rooms in Marina side are best among all
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  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank faishalmahmud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, 2 March 2012
Dear FaishalMamud,

I'm delighted to see that you had a such an elegant experience at Palazzo Versace.

I agree that our hotel trully is a magnificent property and when teamed with unique services and our famous attention to detail, it makes any special occassion memorable. Valentines Day especially is no exception and with our special events on offer it creates a very romantic and luxurious atmosphere.

Thank you for your kind review. I look forward to welcoming you back in the near future.

Best regards,

Nickie Warton
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 February 2012

This is our second stay and it did not disappoint a all!

My husband and I stayed on a Lagoon View room with breakfast included (booked through wotif as their rates were much better than direct at the time of booking) for three nights!

Room was spectacular and worth it. Housekeeping did a fantastic job. Other areas of the hotel are managed to a great standard, pool was lovely and service around the pool excellent, continuous supply of iced water was much appreciated.

Ate at the restaurant each morning and the buffet breakfast was great. Wonderful selection that catered to all tastes, including eggs cooked to order. Wonderful service from the wait staff too!
Also had High Tea in the lobby late one afternoon and was great, I missed out last time we stayed but was worth waiting for. Nice atmosphere in the lobby too, very relaxing without being over the top. Had one seafood buffet dinner also and once again great selection of fresh and cooked seafood and well as a huge variety of other food.

All staff particularly helpful especially concierge. Check In and out was fast and friendly.

We love it here and definitely will be back!,,

  • Stayed January 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank maria7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland, Australia
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 21 February 2012

Everything from the valet parking, reception, wait staff & food to the comfortable/classy accommodation with added little touches was first class. Any extras are very pricey but nothing you wouldn't expect in a hotel of this caliber.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunRae1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 February 2012

The Palazzo Versace is a great hotel and one of the best in Australia. However, this was the first time I have stayed here for around four years, and unfortunately over that time there has been a significant drop in standards. In my opinion what used to be the best hotel in Australia, is now just a run of the mill 5 star hotel. The Versace was looking a little bit old and tired and the service standards (although still good) very noticeably lower. Obviously this is reflected in the room rates which are now also significantly lower. A sign of the times!
As the next few years pass I truly hope the Versace can regain the highest of standards it once had, since it is an icon Australian hotel and deserves a place at the pinnacle of Australian hotels.

Room Tip: Ask for a room overlooking the pool.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PJMAUNDER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, 2 March 2012
Dear PJMaunder,

Thank you for taking time to write your candid review on your recent stay at Palazzo Versace. It is concerning to read that your recent visit was so different to previous experiences and I have shared your feedback with our team for their awareness.

Palazzo Versace takes great pride in the services and products we offer and I can assure you that any unmemorable experience you may have had is not indicative of the usual service excellence we offer.

We would like the opportunity to win back your confidence and show you that we are still the iconic Australian hotel we are famous for. Please contact me directly on any future reservations, so I can ensure your stay is a success.

Best regards,

Nickie Warton
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palazzo Versace

Property: Palazzo Versace
Address: 94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Main Beach
#3 Romantic Hotel in Main Beach
#4 Family Hotel in Main Beach
Price range (per night): $286 - $1,315
Hotel Class:5 star — Palazzo Versace 5*
Number of rooms: 200
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more   less 
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach

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