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Review of Atlan 11

Wish you were here?? I do!
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Wish you were here?? I do!
Welcome to Atlan! Air conditioned rooms to relax in after a hard day at the beach :)
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Very good
15 reviews
Wish you were here?? I do!
Welcome to Atlan!
Air conditioned rooms to relax in after a hard day at the beach :)
Beautiful granite staircase & open plan kitchen area
Briliant fun :))
You can literally walk for miles....
Romantic memories...
Time for some R & R....
Golf anyone? (Championship course)
Balmy palm trees....
Your footprints in the sand?
This property is not available for these dates.
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Caleta de Fuste, Antigua, Fuerteventura, Canary Islands

Reviews from our community

Very good - based on 15 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
WideEyedL...
Northamptonshire, United Kingdom
Level 6 Contributor
174 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“Ideal location but needs some TLC”
Reviewed 21 August 2012 for a stay in August 2012
2
people found this review helpful

Stayed at Atlan 1 (the second property owner by the owners at Atlan).

Firstly let me say the location of the house is ideal, just off the main town centre with its restuarants and bars and approximately a 10 minute walk to a beach (stoney one).
The house itself is adequately furnished with cooker, basic cooking utensils, fridge freezer, microwave, dishwasher and washing machine (on the upstairs balcony). There is a TV downstairs which shows about 7 English channels (lets hope you like food/cooking TVor american cop/reality programmes).

There are two bedrooms - 1 twin downstairs off the lounge and 1 upstairs - both with fitted wardrobes.

Whilst the property is ideally located and adequately furnished there is room for improvement. The bedding is in desperate need of replacement, the sheets and pillow cases were old and faded and the maroon and cream eiderdown upstairs was filthy (stained). The double bed/pillows had a distinctly mouldy smell. Some minor repairs are needed to the plaster around the front door.

We did have problems with the plumbing (without any water to the property twice) and the ensuite toilet upstairs was extremely tempremental - taking hours to refill, overfilling then refusing to flush at all so we spent 1 overnight with no working toilet in the property. When contacted Steve the property manager was prompt in coming over but a little dismissive, going to great pains to advise us not to think about booking into a hotel if we werent happy with the plumbing issue as the owners wouldnt fund it (we never even suggested demanding to be re-housed!).

One thing that did disappoint me was there is a door in the upstairs master bedroom providing access to the upstairs balcony but as holiday tennants you arent allowed a key!! When we queried this with Steve we were told he keeps the key incase guests lock themselves out! So for our entire stay we were unable to open the door and had to be content with a small window for fresh (not air conditioned air). Access to the balcony had to be made by the noisy stiff door off the stairs.

Another downside though not the fault of the property owners is the Barcello Hotel is directly opposite so practically every morning we were woken from just after 7am by coach after coach delivering/collecting guests and day trippers. They would religiously sit with their engines noisly idling until at least 9am - highly irritating.

In conclusion an ideally placed property which has the potential to be first class with a little more TLC.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Location
Liked least: Conditions of the furnishings
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Sep 2012
I was very disappointed to read that your experience in Atlan was not to the standard which we have worked so hard to achieve.. I will certainly investigate how this occurred, as what you experienced is unacceptable and I would like to apologise for same . This is as you can see our first negative review and I am both embarrassed and annoyed that what you experienced occurred.

With regard to the upstairs bedroom there is an air conditioning unit to regulate air temperature to our guests liking so leaving the windows open is optional. I have contacted and am awaiting to hear from guests who stayed both before and after you in Atlan 1 to receive their feedback also.

The management company that you dealt with is no longer working for us and will not be looking after our properties in future.

I can assure you that the problems which you experienced will not reoccur. I genuinely appreciate the time you have taken to write your review, as it is through guest feedback that we endeavor to deliver the level of attention to detail and customer care that we pride ourselves on .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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