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Reviewed 20 May 2022

This is an excellent apartment hotel. The flat was wonderful. We took a two bedroomed apartment. Each bedroom is a self contained unit with own bathroom tv etc. There is a very large fully equipped dining room and kitchen, The soundproofing is excellent- we heard a noisy party when we arrived but in the room could not hear a single thing.
The only issue we had was that the late check in was not smooth. We had to dial a number and were put on hold for 7 minutes at 11PM. I would suggest sending the guests a code to safe to collect key rather than relying on outside service. Besides that the service was fine

Date of stay: May 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Stanley K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katrina Brown, General Manager at Ultra Broadbeach, responded to this reviewResponded 25 May 2022

Hi Stanley

Thank you for your kind review, we are very lucky to have such spacious apartment with all the luxuries of being at home. We are also blessed to be in such a great location, 5 minute walk to the beach, Pacific Fair and Broadbeach Mall.

I am sorry your late check in did not go as smoothly as expected, we are looking at options to streamline this process.

We look forward to welcoming you back to Ultra Broadbeach.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2022 via mobile

The apartment we stayed in was fantastic and clean. It was in a great location being walking distance to all Broadbeach restaurants, shops and the beach. The pool was fantastic and big enough to swim laps. The amount of crockery , cutlery and utensils was extremely minimalistic.
BUT.
We were advised of the possibility of construction noise on the west side of the building. This was nothing compared to the horrendous construction noise on the east side of the building. Heavy machinery and foundation drilling noise was a constant. For our entire stay, we were unable to sit on our balcony overlooking the ocean due to the noise until about 5.00 in the afternoon. This construction would start at 6.30 in the morning (with the exception of Sunday) and was extremely intrusive. Fortunately we experienced great weather for our stay so we were able to spend time at the beach for some serenity.
Reluctantly would NOT recommend staying at these apartments while construction is occurring to the east

Date of stay: March 2022
Trip type: Travelled as a couple
Thank firySteveH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katrina Brown, General Manager at Ultra Broadbeach, responded to this reviewResponded 6 May 2022

Hi Steve

Thank you for your kind review, we take pride in the standard of our apartments and agree we are in a fantastic location.

The construcion on the west side is still underway. However the construction on the east side of the building has been shut down until further notice at this stage. We do not anticipate it continuing anytime soon, which is fortunate for us and our guests.

We apologise for any disturbance this may have caused during your stay. We are so lucky to be in walking distance to the beach and also have our heated pool and spa now the weather is cooling off a bit.

We look forward to welcoming you back and would love to offer you a discount on your next stay at Ultra Broadbeac.

Kind Regards

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Reviewed 26 January 2022

Another great stay at Ultra. Thank you Lindy and Jane. The staff are extremely friendly and offer great advice if required. Always a smile on your face Jane!! The apartment was very spacious, cleanliness was top notch and the kitchen was so well equipped. The pool was a huge hit with my granddaughter. Shops restaurants parks and beach all a short walking distance. Highly recommend for your next trip to Gold Coast. Flying in and you don't want to hire a car Catch the airport local bus outside the arrival gates and drops you right at South Broadbeach Station. 5 minute walk to Ultra front door. We will be back. Thank you.

Date of stay: January 2022
    • Location
    • Cleanliness
    • Service
Thank 94sandig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katrina Brown, General Manager at Ultra Broadbeach, responded to this reviewResponded 6 May 2022

Hi

Thank you for a fantastic review. I will be sure to pass your praise onto Lindy and Jane.

We take pride in our apartments and keeping them to a 5 star cleanliness standard.

Our heated pool is a popular place for the kids, I'm sure next time they would enjoy a private movie session in our 12 seat theatre, we have over 300 movies to choose from, perfect for a rainy day.

We look forward to welcoming you and your family back at Ultra Broadbeach.

Kind Regards

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Reviewed 21 June 2021 via mobile

What a wonderful mini break we have just returned from! Our family of six had two separate apartments and both were spot on. My parents were on the 7th floor and loved their spotlessly clean and well-appointed apartment with a view of the ocean.
The four of us had a 3-bedroom apartment on the 29th floor and it was spectacular! Great views from every room - we could see whales throughout the day. Even my husband who loves going out for dinner, was completely relaxed about having takeaway and enjoying the views from our wonderful apartment.
Staff here are extremely friendly and accommodating.
One small downside was that there weren’t enough tea bags (two) or toilet rolls (two for three toilets) but I’m sure if we’d mentioned this, it would have been dealt with. It certainly didn’t detract in the slightest from our stay and we wouldn’t hesitate to recommend Ultra Broadbeach and can’t wait to return ourselves!

Room tip: Walking distance tonThe Star Casino and Pacific Fair and of course, the beach!
Date of stay: May 2021
Trip type: Travelled with family
1  Thank miranda_robinson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katrina Brown, General Manager at Ultra Broadbeach, responded to this reviewResponded 6 May 2022

Hi Miranda

Thank you for your kind reveiw. Our staff take pride in their work ensuring our rooms are at a 5 star cleanliness standard at all times.

All our Ocean View Rooms definately have fantastic views of both the ocean and surrounding areas, our balconies are spacious enough to relax and enjoy a meal while watching the nightlife come alive.

We do provide a starter pack to get you set up for your stay, we have reviewed the amount you received and apologins this is not the standard we supply, we are always happy to address any concerns you may have while you are here.

We look forwared to welcoming you and your family back at Ultra Broadbeach.

Kind Regards

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Reviewed 31 March 2021 via mobile

We stayed at Ultra until today. Sadly due to covid we have had to cut the trip short, but I honestly cannot believe how helpful and understanding this apart-hotel is. I cannot recommend Ultra enough to anyone going to briadbeach. Excellent rooms, brilliant pool and spa, and Jane at the front desk is just a pleasure and cannot do enough for anyone. Thank you Ultra, and when covid lockdowns are a thing of the past we will be back.

Date of stay: March 2021
Trip type: Travelled with family
1  Thank goldinbok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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