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The Don

Horrible Customer Service

1.0 of 5 bubblesReviewed 2 May 2021
My family has recently booked at La Grande Apartments and have received confirmation through email of our booking. We have travelled three hours to reach La Grande when rudely turn away and told our booking no longer exist after they had taken our money. Reception had told us that they had given our apartment away to someone else. The female we dealt with was rude and disrespectful laughing and not offering alternative to help. We were left with no accommodation and no refund. Will not recommend to anyone, watch out they will take your money while they are overbooked.
Date of stay: May 2021
Trip type: Travelled with family
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Reviews (149)
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12 - 17 of 149 reviews
Reviewed 27 April 2021 via mobile

We were really disappointed with the apartment, definitely not 4 star! Dishwasher and washing machine did not work, had not been cleaned well before our visit. Iron burn mark on the carpet in main bedroom, door was faulty and we were locked out for a bit, locksmith apparently had to come and fix. No air con!! Was quite hot and stuffy even though weather outside was mild. No soap, hand wash or hand sanitiser provided in the apartment, only in the lift. Quite a few stairs to climb with luggage on arrival if you didn’t park in the car park. Probably would not stay again though location by the beach was good and close to shops etc.

Room tip: No air con in bedrooms, wouldn’t be great in summer.
Date of stay: March 2021
Trip type: Travelled with family
Thank OBrien2314
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 January 2021

Location and view was very good but otherwise disappointed. Air conditioning had water pouring out all over the floor and buffet so couldn’t be used for seven days out of an eight day stay . Management didn’t seem to care and only attended to the matter on our last day after complaining twice . Bathrooms had quite a bit of mould on the tiles . The photos on the website were spotless but apartment 44 was not . Management should of reduced the room rate slightly to compensate for no air conditioning and for this reason I would not stay here again

Date of stay: December 2020
Trip type: Travelled with family
1  Thank MimiNarrewarrennorth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 January 2021

This was our second stay at La Grande and it was again the perfect choice. Apartments are spacious, clean and well appointed. The location is sensational. You can leave the dar in the garage and walk everywhere. The staff were accommodating and went above and beyond to ensure we had all we needed for our stay. We’ll be back.

Date of stay: January 2021
Trip type: Travelled with family
1  Thank TrixieRich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2020

We stayed here for 9 nights as a family of 5. Children are teenagers. We were in a 3 bedroom seafront apartment and were totally satisfied. The apartment was large and had two bathrooms. The main bedroom was separate from the other two bedrooms. A good large kitchen and everything was in good condition. The views across the street to the sea was great and you could see Coolangata from the balcony. Had washer and dryer and two TV's. The pool area was great and the place was kept clean and tidy. Security was good and the location was fantastic. A short walk to shops, restaurants and the beach. Woolworth's is in the Oasis centre as is various small shops and restaurants. Everything you need is close by and without the busyness of Surfers Paradise. Highly recommend for the location alone.

Room tip: Seaside rooms would be a bit noisier because of the road front but worth the views.
Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
3  Thank 111Olly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2020

We stayed in the next door building (Eclipse). The 7th floor is managed by La Grande. The apartment was excellent. Clean with modern amenities. The views were amazing. Staff were great and accommodating. Location was brilliant. Right across the road from the beach and a short walk to the shops. Would definitely stay there again.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank Lalfam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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