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Bex G
Port Douglas, Australia

No what we were looking forward to

Review of The Wave Resort
2.0 of 5 bubblesReviewed 10 Apr 2022via mobile
Massive cockroach problem, we’re given a can of spray by the staff.. we had small children so was a horrible experience. Multiple alive cockroaches found in the apartment each day.
We booked a room with an ocean view, given I would be stuck in the apartment while the children napped I wanted to be able to read on the balcony and take in the ocean views.. instead we were assigned to the lowest level tooling straight at the back of a building (not shown in advertising) for our two week stay.
We stay at the GC every year, we will not be coming back to stay here.
Date of stay: February 2022
Trip type: Travelled with family
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22 - 27 of 544 reviews
Reviewed 27 January 2022

We were after an apartment style for the space with little kids. Great size. Great location close to restaurants and the beach. Has a pool. Can get a bit noisy outside but that’s the nature of GC. Not too bad. Would just suggest to the hotel to put a few more kitchen items in eg sandwhich press.

Date of stay: January 2022
Trip type: Travelled with family
Thank Mons11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreamtime Resorts, Marketing at The Wave Resort, responded to this reviewResponded 22 February 2022

Hi Mons11,

Thank you for your wonderful review and recommendation, we're glad to hear you enjoyed the location and rooms. We hope to welcome you back again soon.

Kind Regards
The Wave Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2021 via mobile

An absolute beauty of a building 🙏🙏🙏I have been I love with the architecture of The Waves and I have been looking forward to staying here so this year for my birthday we did🙏🙏Absolutely impecable, very clean and spacious appartments, the views are to die for!!! Thank you Josh for giving me a high floor as we requested (27) 🙏🙏🙏we enjoyed all the facilities and there are many ( sauna, steam bath, 2 swimming pools and gym] is in the center of Broadbeach and you do not need your car at all, even the tram is just 100m walk🙏🙏will be back🙏❤️❤️

Date of stay: November 2021
Trip type: Travelled with family
Thank Hilda R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreamtime Resorts, Marketing at The Wave Resort, responded to this reviewResponded 22 February 2022

Hi Hilda,

Thank you for such a beautiful review and for taking the time to share it with us. We're so glad you enjoyed your stay and hope you had a wonderful birthday here at The Wave Resort. Looking forward to your next visit!

Kind Regards
The Wave Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2021

Stayed for 3 nights in 3 bedroom ocean view apartment on level 25. Kids loved the spa and pool on level 4 and some workout time in the gym.
Room was spacious, wouldn’t say overly clean with 3 items found under the furniture. Kitchen was well kitted out with all basic utensils and items. Would suggest leaving a roll of bin liners rather than 2 bags for such a small 8L bin. I know it is small for the garbage Shute. Beds and pillows were extremely comfortable and air con worked really well. Very central location and friendly reception staff. Kids are already asking to back.

Date of stay: September 2021
Trip type: Travelled with family
Thank Kate Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreamtime Resorts, Marketing at The Wave Resort, responded to this reviewResponded 8 October 2021

Hi Kate Z,

Thank you for choosing The Wave Resort we are pleased you were met with our friendly staff upon arriving to the resort.

During your stay we are glad you were able to enjoy our facilities and explore the beautiful surrounding areas of Broadbeach!

We hope we can welcome you and the kids again for a future stay in the near future.

Kind Regards,
The Wave Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2021 via mobile

When there was a chance of a snap lockdown, we were OK with that! We loved our 3 bedroom water view apartment (2904) on the 29th floor. Unobstructed ocean view - amazing - and a mountain view from our back balcony. Apartment was spacious, clean, great balcony wrapping 2/3 way around. Hot water and beds the best we’ve had in many holiday stays! Loved both pools and spas level 4 and level 34. Had a BBQ dinner one night. The area and BBQs themselves were spotless. Staff were great. When our microwave stopped working, the maintenance guy was up in our apartment within 5 minutes and swapped it out for a replacement. Same comments as many others - fantastic location to beach, kids playground, weekend markets, dining options, Woolworths for groceries. Think we have found our holiday hime for future stays.

Date of stay: September 2021
Trip type: Travelled with family
1  Thank Shirlana4053
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreamtime Resorts, Marketing at The Wave Resort, responded to this reviewResponded 6 September 2021

Hi Shirlana4053,

We are pleased you were welcomed with beautiful views from the apartment, it sounds like you had a wonderful holiday taking advantage of such beautiful facilities and even taking a dip in our lush pools.

At The Wave Resort we strive to give our guests the best experience at our property and very pleased our staff were able to exceed your expectations.

Being in a pristine location in Broadbeach we hope you were able to further explore the beautiful surroundings with many shopping and dining options close by.

Kind regards,
The Wave Resort

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Reviewed 2 August 2021 via mobile

Enjoyed 3 nights here in a 3 bedroom apartment on level 13. Very spacious, lovely furnishing and FANTASTIC VIEW! Very comfortable to stay in. Would not hesitate to stay here again, it’s in a great location with lovely staff . The only negative, we did pay for late checkout and housekeeping tried to come in unannounced before the departure time.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank MayRae
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreamtime Resorts, Marketing at The Wave Resort, responded to this reviewResponded 4 August 2021

Hi MaeRay,

Thank you for your review and are pleased you enjoyed your three night stay at The Wave Resort and enjoyed the fantastic views! We are glad we were able to make your holiday very enjoyable and wish to welcome you soon for your next stay.

Kind regards,
The Wave Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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