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Sandra Y

Filthy apartment and no empathy from reception.

1.0 of 5 bubblesReviewed 18 Jan 2024
We walked into our apartment and it was filthy. Hair, crumbs, dust - it looked like the apartment had not be touched in months.
I called reception to advise and they said housekeeping had gone home so there was nothing they could do, she said I was welcome to get the vacuum from the cupboard to help myself for now. I asked reception to come and have a look. A few minutes later there was knock on the door from someone who said she was a cleaner and that she was here to clean and she was the person that cleaned in the morning. I showed her around and advised that no, I dont want it cleaned now instead I went to reception to ask to be moved. I was crying, and was spoken to like I was being dramatic; there was not an ounce of empathy shown by the receptionist who I was speaking to. She said she couldnt move me to another room as there werent any left; so I said I wanted a refund. She said if you want a refund you have to leave now; so I did. Two young children and my husband, were told to leave immediately if we wanted a refund. We are thankful we found another hotel, but wow. Never again.
I spoke to a lovely couple in the lift who said unfortunately alot of the apartments are independently owned so they aren't always kept to a high standard.
Date of stay: December 2023
Trip type: Travelled with family
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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All reviews great location the gold coast indoor pool one bedroom apartment reception staff are air con light rail restaurants and shops short walk to the beach walking distance great place to stay apartment was clean great facilities living area family holiday convention casino
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Reviewed 14 January 2024

The room are clean end every possible convenience is there. The long hours use of the pool spa and gym is also attractive. Parking is convenient and the staff are super friendly. Each room has great entertainment options and the views from the multiple balconies are great.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tony A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2024


The apartments in The Phoenician, managed by Broadbeach Holiday Apartments, are all privately owned so their configuration and quality is probably variable. We had probably the best apartment in Building 2, apartment 2909, a duel key apartment on the top ninth floor. As a duel key unit it has two separate apartments with a small, private entrance foyer, ideal for either a large family or to be shared by two families.

We booked the main apartment which was very spacious, nicely appointed and furnished. The main room was very comfortable and comprised a kitchen, dining and lounge area, with the latter having two large sofas and a mega-sized TV (Netflix provided.) There was a small laundry at the rear with a separate washing machine and dryer. The kitchen was very functional with all the electrical appliances you might need during your stay.

The bedroom was again quite spacious with a large comfortable bed. Whilst the bathroom was a bit small, it worked well and the water was hot and towels were thick.

There was a large balcony with sea views and what seemed like perpetual cooling breezes. The N-E aspect was perfect and overlooked a park and a very nocturnal scenic roundabout. The street below is full of bars and restaurants and Haveli Authentic Indian Cuisine, directly opposite is highly recommended. So with only a 200M walk to the beach and esplanade, there is nothing to fault, hence HIGHLY RECOMMENDED.

Room tip: Apartment 2909 in Building 2 of The Phoenician is probably the best apartment in the resort
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Monty458
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2023

Room was tidy and clean. Julie and Sally at front reception are amazing and will look after you. Thank you for the amazing stay. Highly recommended.

Location is very ideal, close to restaurants and bars and only a short walk to Surfers.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Location
    • Service
Thank czechyalater
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2023

Great stay, good clean place and very comfortable, central location, plenty of restaurants and entertainment available, staff were pleasant, bedding comfortable and would definitely stay again. All in all a great holiday destination.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank alanr8888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2023 via mobile

Great position in the heart of Broadbeach. You are right where all the restaurants and cafes are. Loved the heated indoor pool. We had a 3 bedroom apartment and my daughter loved how once you walk in the locked door, there were 2 more doors (obviously during peak times are for separate guests) but my daughter had one side all to herself. Our room was a bit tired, definitely needs an update but for the price and position, we loved it.

Date of stay: November 2023
Trip type: Travelled with family
Thank Kelter83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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