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czechyalater
Hervey Bay, Australia

Amazing weekend away

5.0 of 5 bubblesReviewed 2 Dec 2023
Room was tidy and clean. Julie and Sally at front reception are amazing and will look after you. Thank you for the amazing stay. Highly recommended.

Location is very ideal, close to restaurants and bars and only a short walk to Surfers.
Date of stay: December 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (1,772)
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All reviews great location the gold coast indoor pool one bedroom apartment reception staff are air con light rail restaurants and shops short walk to the beach walking distance great place to stay apartment was clean great facilities living area family holiday convention casino
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12 - 17 of 1,772 reviews
Reviewed 17 November 2023

Great stay, good clean place and very comfortable, central location, plenty of restaurants and entertainment available, staff were pleasant, bedding comfortable and would definitely stay again. All in all a great holiday destination.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank alanr8888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2023 via mobile

Great position in the heart of Broadbeach. You are right where all the restaurants and cafes are. Loved the heated indoor pool. We had a 3 bedroom apartment and my daughter loved how once you walk in the locked door, there were 2 more doors (obviously during peak times are for separate guests) but my daughter had one side all to herself. Our room was a bit tired, definitely needs an update but for the price and position, we loved it.

Date of stay: November 2023
Trip type: Travelled with family
Thank Kelter83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2023

Although the Phoenician is an older resort, it is very clean, tidy and well maintained. Our room was recently refurbished (throughout) with excellent fittings and well thought-out matching decor - we could not have been more impressed. Very good indoor pool and gym has been updated. Front counter reservations / reception staff are exceptionally friendly and welcoming - nothing is a problem - they are a credit to the Phoenician and deserving of high praise. The Phoenician is handy to all amenities - transport, shops, restaurants etc. and we would recommend. We have rebooked (17 nights) for next year.

Room tip: Book early to avoid missing a room for your preferred dates.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Gavin J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2023

After 7 years of loyalty staying at Phoenician for Country Festival we were so disappointed in room we were given... and also one king size bed.. after 7 years of a great relationship with staff and them knowing my friend and I always have 2 singles.. they say you didn't specify.. then put a trundle bed in lounge whilst paying almost $1000 for 1 bedroom for 3 nights.. the maintenance guy Nigel blatantly lied to manager about a conversation where he said manager will consider a refund for last 2 night's.. manager said no.. and said Nigel said we lied about it and made it up.. Honestly that is just disgusting service to loyal customers. Sorry but you have lost our business and also business of our friends who stayed in other apartments and also had issues. Not good enough and very disappointed 😕

Date of stay: October 2023
Trip type: Travelled with friends
Thank Cjo1909
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2023

Spacious and close to restaurants and the convention centre. 3 night stay for a conference, with all the facilities I needed, a plethora at food venues in easy walking distance and Cole to the beach. Friendly staff at reception

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Poonopolous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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