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Reviewed 9 November 2020

Stayed here for 2 nights in early November with 4 of my friends in Premium 2 Bedroom Ocean View Apartment (25B). There are renovations going on so it doesn't look attractive with all of the construction fencing etc, but that's not a big deal for us and it was clearly advertised and discussed when the booking was made so we were well aware of this. We didn't end up using any of the facilities but upon check-in, the front desk staff explained it all clearly and were lovely to speak to. The ocean views promised from the apartment were perfect and we enjoyed having those views during our stay. The only thing that we would mention is that the photos of the apartment we booked is not what we got in terms of sizing. The apartment was much smaller, but I guess that's to be expected when there is more than one apartment in that room type at the property. I would recommend that ULTIQA add extra photos to show the smaller Premium 2 Bedroom Ocean View Apartments as well so there is a more honest expectation of what you could potentially get when you arrive for your stay. As a former Agent within the Travel industry (I'm only not one anymore due to COVID-19), I know if I had booked a customer this room type and they arrived to the apartment I got during my stay, it would have resulted in a complaint and very unhappy customers.

(Edit: It appears that after further research, the property may have actually downgraded our booking to a standard 2 bedroom ocean view apartment as the photos from that room type is more like the one we got. If that is the case and it's due to the renovations, then we accept that that is possible HOWEVER, we are not okay with the fact that we were never advised of this fact upon check-in or before we arrived to stay at ULTIQA).

Room tip: Absolutely amazing views. Loud due to the closeness to the ocean and the sound of waves.
Date of stay: November 2020
    • Location
    • Rooms
    • Service
2  Thank jazGC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pam McIntyre, General Manager at ULTIQA Beach Haven on Broadbeach, responded to this reviewResponded 18 November 2020

Hi jazGC Thank you for your feedback. 25B is a Premium Apartment with TV's in each room and air conditioning throughout. The B style apartments are slightly smaller than other styles of apartment but like all our apartments have an awesome view. We certainly would never downgrade any guests and sorry to know you felt 25B was a downgrade. I hope to take the opportunity to visit with us again and please feel free to phone us ahead of your arrival and check on apartment availability as we are more than happy to assist our guests in this regards. Kind Regards Pam (Resort Manager)

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Reviewed 3 November 2020

We stayed in Unit 14D for a 2 night weekend recently. The 2 bedroom unit was clean, spacious and furnished nicely with great views north towards Surfers Paradise through east to the beach and west to the mountains.

The unit was very close to the Broadbeach shopping and eating precinct (without being on top of it) and right across the road to the beach and the park. Kurrawa Surf Club was just a few hundred metres away.

The only "not quite so positive" comments we could make are that the apartment is a little dated fixtures and fittings wise (I've not seen a chocolate brown bathtub and vanity basins for quite a number of years) but everything worked fine. Importantly, water pressure was good and plenty of hot water.

The bedroom TV had a reception problem that required a bit of fiddling with the cable. This may have been because the TV cable can be knocked by the curtains behind it.

We'd also ask that guests are allocated only their apartment's parking spot rather than allowing them to park in any spot not marked as a resident owner's. We came home on the Saturday evening (not too late) and couldn't find a single park that wasn't marked as an owner's. Luckily, while we were looking for a spot, someone came out and left, enabling us to park underneath. Otherwise we'd have had to park on the street. If one stays in 14D, only you can park in 14D for your whole stay.

We booked the accommodation through Booking.com and everything went smoothly for us at a very reasonable rate.

We'd happily recommend this accommodation to others.

Date of stay: October 2020
    • Location
    • Rooms
    • Service
Thank P4283MAmartins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pam McIntyre, General Manager at ULTIQA Beach Haven on Broadbeach, responded to this reviewResponded 18 November 2020

Hi P4283MAmartins, thank you for your very informative review. It is unfortunate some of our owners are yet still to renovate their apartment but hoping on your return visit you book one of our Superior Apartments or Premium Apartments as you will not be disappointed. A little more in dollars but totally worth it. Thank you for recommending our accommodation to others, much appreciated. Kind Regards Pam (Resort Manager)

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Reviewed 8 October 2020

Such a fabulous place to stay. Across from beach, with uninterrupted views, located close to restaurants, shops, casino etc etc. Newly renovated, heated pool and bbq area, 2 tennis courts, free parking. Fabulous reception staff and our newly renovated apartment was superb! So want to come back again!!!!!! Thank you!

Room tip: North/East facing rooms fab....30th floor just perfect!
Date of stay: October 2020
    • Location
    • Rooms
    • Service
1  Thank RemRaff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pam McIntyre, General Manager at ULTIQA Beach Haven on Broadbeach, responded to this reviewResponded 18 November 2020

Hi RemRaff Thank you for your beautiful review and thank you for choosing to stay at Ultiqa Beach Haven. Come back again sometime for another visit. Kind Regards Pam (Resort Manager)

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Reviewed 29 September 2020

Our room was high but well positioned with beach views. The hotel is currently undergoing major works so the property does have some inconveniences to it. You can see that the property is dated and needs the upgrade. Our apartment was lovely but was on the average side. The furnishings were comfortable but not quality. The furniture is badly needing an update as they were worn on the edges and overall didn't feel clean. The kitchen was adequate even though we only had one wine glass in the cupboard! During COVID, check in and out should be staggered as the influx of people using lifts means a long wait to get up and down to reception or the car park. Or alternatively, people are adhering to social distancing in the lifts as they are frustrated on the long wait. I also found that the noise from the street below is quite prominent. Despite our apartment being on the 20+ floor, you can still hear cars, buses, trucks easily and from an early start. This dampened our overall experience as I was hoping to sit back and relax. I also found that the apartments on either side of us can see directly into our apartment - so be cautious to close bedroom blinds or curtains - not ideal when you are keen to see the view. Overall this was the least favourite stay I have been in for some time.

Room tip: Best views are in apartment ending with an A. If you are a C or D you have lovely views of other hotels.
Date of stay: September 2020
    • Sleep Quality
    • Rooms
    • Service
Thank April W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pam McIntyre, General Manager at ULTIQA Beach Haven on Broadbeach, responded to this reviewResponded 18 November 2020

Hi April W I appreciate your comments on your September stay with us and invite you back again to see the difference with the new windows and doors. We also have varying styles of apartments which range from a Standard Ocean View Apartment up to our top of the range Premium Apartments. Happy to assist you with your next booking. Kind Regards Pam (Resort Manager)

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Reviewed 13 April 2020 via mobile

Beach Haven has everything! Indoor & outdoor pool (can’t wait till 3rd pool finished renos) - tennis courts & friendly, helpful staff.
Premium apartments are worth the extra $$ - modern furniture, aircon throughout.

We stayed in UNIT 6C which was beautifully renovated, 2nd bar fridge.

HI HO have a great cafe next door

Date of stay: March 2020
Trip type: Travelled with family
5  Thank Jane B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pam McIntyre, General Manager at ULTIQA Beach Haven on Broadbeach, responded to this reviewResponded 7 December 2020

Hi Jane B, thank you for your great review, much appreciated. Hope we see you back again soon. Kind Regards Pam (Resort Manager)

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