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Kelly G
Auckland Central, New Zealand

Very Very dated

2.0 of 5 bubblesReviewed 19 June 2019
We stayed for three nights, after looking at the photos online it looked modern, however this apartment was far from it, it had very old brown carpet, yellowy creamy interior.

The beds were old and very uncomfortable, no pictures on the walls, the shower in the second bathroom dribbled out and was unusable, the toilet roll holder was hanging off the wall, the shower in the main bathroom dripped all night.

One person showered for ten minutes and then the hot water had completely gone.

Worst of all was the residue of vomit beside the toilet which had not been cleaned properly, totally disgusting. Poor job of the cleaners.
Date of stay: June 2019
Room Tip: It shows in some pictures as over looking the beach, it actually overlooks the park with large...
Trip type: Travelled on business
2.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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ManagerBhaven, Manager at Ultiqa Beach Haven On Broadbeach, responded to this review
Responded 20 June 2019
Hi Kelly G, Very disappointed to read your feedback. As I am unable to locate your booking in our system I ask you to please respond to me: manager@bhaven.com.au with further details so I can look further into your complaints.
My apologies Kelly and I look forward to hearing from you soon. Kind Regards Pam (Resort Manager)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 19 June 2019

Right across the road from the beach. Shops and resturants 2 mins away. Walking districts to Casino, Dracula's, and Pacific Fair shopping complex.
Older building but very comforable. Great friendly staff. Gym and indoor pool and spa for the colder days. Excellent internet connection.

Room tip: check if room has been refurbished or not - just so you don't get disappointed.
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Carolyn R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerBhaven, Manager at Ultiqa Beach Haven On Broadbeach, responded to this reviewResponded 20 June 2019

Hi RippeyCambNZ I appreciate your feedback on our great location and comfortable accommodation. ULTIQA Beach Haven is an older building but has some remarkable refurbished apartments within. Pleased you enjoyed our facilities and we look forward to welcoming you back for another holiday soon. Kind Regards Pam (Resort Manager)

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Reviewed 8 May 2019 via mobile

If you are looking to go in Spring, don’t use the smaller outdoor pool. It is unbearably cold. Apart from that, it was a nice place very close to the beach and the concierge is very helpful.
It is worth it.

Date of stay: May 2019
2  Thank N1255RSdavidb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerBhaven, Manager at Ultiqa Beach Haven On Broadbeach, responded to this reviewResponded 10 May 2019

Hi N1255RSdavidb Thank you for your review and we look forward to welcoming you back for another stay soon. Kind Regards Pam (Resort Manager)

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Reviewed 6 May 2019 via mobile

The website looks wonderful, but be warned, this building is 30-40 years old...and it shows. And when booking, make sure you ask for a renovated room. Even then, the renovations don’t bring it to a standard that justifies the price. Yes, it’s close to the beach, but given the quality of the fitout it’s expensive, in my view.

Pam, Matthew and Joleen were very helpful but were let down by the cleaners; hairs on the bed, in the shower stall, and my shoes stuck to the lino in the kitchen, which also bore stains. There was also food left in the freezer.

And a tiny thing, but not one box of tissues to be found anywhere in the room - had to resort to toilet paper. They’re trying hard but I expected better for the price.

Date of stay: May 2019
Trip type: Travelled on business
6  Thank thewalters5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerBhaven, Manager at Ultiqa Beach Haven On Broadbeach, responded to this reviewResponded 10 May 2019

Hi thewalters5 I appreciate your feedback and as discussed at the time your booking was for a standard ocean view apartment not a renovated apartment. Due to the oversight with our cleaning standard, I was more than happy to offer you a free upgrade to a Superior Apartment. I know in the end you were happy with your stay and my apologies again for the inconvenience caused. Kind Regards Pam (Resort Manager)

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Reviewed 22 April 2019

Great location and easy check-in. We have stayed here before and had a modern totally refursbihed apartment. This time we lucked out and stayed in apt 22B. Despite paying top dollar for the Easter weekend we were greeted by half drunk coffee cups on the outdoor table, coffee stained balcony floor and numerous sheets of toilet paper on the balcony. After the cleanup we contacted reception as the wifi didn't work, but nothing a modem reboot didn't fix. The bedrooms were really hot with no air conditioning and a window that only opened about 8 cms due to 'regulations'. Two smallish bathrooms but no bath in either.
The view is terrific and the indoor pool well worth visiting, but certainly lacking the special touches of a fully priced and expensive apartment.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Dave M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerBhaven, Manager at Ultiqa Beach Haven On Broadbeach, responded to this reviewResponded 24 April 2019

Hi Dave4350 Sorry to hear you were disappointed with your apartment during your stay. I will certainly pass your comments on the state of the balcony onto housekeeping as this is not acceptable. Please feel free to give us a call on your next booking so we can assist you will an apartment more suitable to your needs. Kind Regards Pam (Resort Manager)

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Reviewed 18 April 2019 via mobile

Once again I had another faultless stay at ultiqa beach haven. I wouldn't stay anywhere else when visiting the Gold Coast. I stayed in a ocean view apartment (which I requested a certain room & was given my request due to availability) The hotel is always spotless, facilities are great, staff are friendly & helpful & location is perfect. I highly recommend Beach haven for your next trip to the Gold Coast. Thanks again for another great holiday ultiqa.

Date of stay: April 2019
Trip type: Travelled with friends
1  Thank LLB03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerBhaven, Manager at Ultiqa Beach Haven On Broadbeach, responded to this reviewResponded 24 April 2019

Hi LLB03 Thankyou for your lovely feedback and we always enjoy welcoming our return guests back time after time.
Appreciate you highly recommending Ultiqa Beach Haven. Come back and see us again soon. Kind Regards Pam (Resort Manager)

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