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Greig C
Brisbane, Australia
Room for improvement
4.0 of 5 bubblesReviewed 9 Apr 2023via mobile
I have stayed here countless times being a gold member the service is hit and miss no one came to assist when dropping off bags plenty of staff but no one interested in coming to help with a wheelchair I had to take my bags up to valet. Check-in today was quick and was allocated a room on the 5th floor there lowest level rooms never stayed this low when you open the curtain view of the roof and air conditioner and the garden bed full of weeds. The rooms though are very nice and one of the most comfortable beds. We checked in ask for the bags to be brought up that was at 1pm got into the room after playing at the casino and dinner not there at 9pm. But brought them up after ringing. Food was good and great value at the food quarter. Check out was very quick
Date of stay: April 2023
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All reviews star club terrace suite breakfast included twin room executive lounge turn down service rooms are nice gold coast bed and pillows restaurants and bars late checkout pacific fair school holidays great place to stay fantastic stay casino concierge
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Reviewed 3 April 2023

Stayed for a night on a discounted rates as a Star Club member. The deal made it worthwhile for a night out, with dinner, entertainment and a few drinks without the worry of travelling home or trying to catch an Uber or the like.
The room was a standard twin room that offered a great level of quality and opulence. The beds were really comfortable to go with the room that was spacious and gave a feeling of quality. Didn’t get the chance to use the gym or pool area, but these would be an added bonus to use during an overnight stay.
Become a star club member and you will be entitled to a discount, or the occasional special price, plus will include free parking.

Date of stay: March 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank GT1974
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2023 via mobile

Every section of The Star were very welcoming and professional.

Our room was comfortable and everything that you needed was provided.

A big shout out to the cleaning staff - our room was serviced daily at a high standard - the quiet achievers.

Parking was easy - the reception and conceriage arranged for number plate recognition was such a breeze.

It’s a bonus to have Pacific Fair Shopping Fair next door.

The Japanese restaurant was the highlight - very very good.

The Harvest Restaurant was a little under par but overall it delivered the standard requirements.

Thank you for a lovely stay - will certainly return.

Room tip: Make sure you converse with reception about parking.
Date of stay: March 2023
Trip type: Travelled as a couple
1  Thank jkb9mb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2023

We had 3 days stay at The STAR GRAND last weekend Sat 25th Sun 26 and Mon 27 March with a very good deal thru our STAR CLUB membership and everything went perfectly. After reading some reviews we were a little worried about some things, but all went SO GOOD. Now firstly car parking was easy we had a bit of an idea where to go and it was a breeze, then to reception, - Now we were early and the only ones there and couldn't have asked for a better outcome. MIKAELER on reception was great sorting out parking and our room, we had a Corner Balcony Deluxe King room, and it was really nice big enough for 2 people for a few days bigger and better than we thought, - little nook for tea n coffee- bathroom more than adequate. Nice view from balcony 11th floor,- some views from different rooms may not be as good. Now to the pool, it was excellent- not busy so we had heaps of sun lounges the spa and all amenities to satisfy ourselves. The LIFTS were amazing 5 working all the time no waiting and so quick... All in All the STAR GRAND was absolutely brilliant for our ANNIVERSERY GETAWAY. - THANK YOU to Mangement and staff and we will go back. We also went to see BEAUTIFUL the Carole King show and it was the icing on the cake. SO THANKS AGAIN.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Cherryle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2023

We had a wonderful stay at the Star over the last week , the staff were absolutely great nothing was to much trouble ! big shout out to Kelly beautiful person always looking after our needs, the rooms great and clean , the food very good, thank you for making our anniversary a memorable one.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Lendens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2023 via mobile

Beautiful hotel. Great location and walking distance to the mall pacific fair. Room sizes are adequate, the bathroom though well equipped was quite small. I also found the rooms quite dark and not well lit.
The gym, spa and pool were excellent. There was always music and entertainment near the pool which was great and a large kids pool.
The staff were friendly and excellent.
The garden restaurant and cucina were excellent but you must book in advance. The buffet breakfast was just ok and nothing special.
You have to request cleaning for your room and we would request it but most times the room would still not be cleaned by 3-4 pm which was frustrating.
Other than that I would recommend!

Date of stay: March 2023
Trip type: Travelled with family
1  Thank Clusters4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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