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JKB
Queensland, Australia

Wonderful

4.0 of 5 bubblesReviewed 1 Apr 2023via mobile
Every section of The Star were very welcoming and professional.

Our room was comfortable and everything that you needed was provided.

A big shout out to the cleaning staff - our room was serviced daily at a high standard - the quiet achievers.

Parking was easy - the reception and conceriage arranged for number plate recognition was such a breeze.

It’s a bonus to have Pacific Fair Shopping Fair next door.

The Japanese restaurant was the highlight - very very good.

The Harvest Restaurant was a little under par but overall it delivered the standard requirements.

Thank you for a lovely stay - will certainly return.
Date of stay: March 2023
Room Tip: Make sure you converse with reception about parking.
Trip type: Travelled as a couple
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All reviews star club terrace suite breakfast included twin room executive lounge turn down service rooms are nice gold coast bed and pillows restaurants and bars late checkout pacific fair school holidays great place to stay fantastic stay casino concierge
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Reviewed 1 April 2023

We had 3 days stay at The STAR GRAND last weekend Sat 25th Sun 26 and Mon 27 March with a very good deal thru our STAR CLUB membership and everything went perfectly. After reading some reviews we were a little worried about some things, but all went SO GOOD. Now firstly car parking was easy we had a bit of an idea where to go and it was a breeze, then to reception, - Now we were early and the only ones there and couldn't have asked for a better outcome. MIKAELER on reception was great sorting out parking and our room, we had a Corner Balcony Deluxe King room, and it was really nice big enough for 2 people for a few days bigger and better than we thought, - little nook for tea n coffee- bathroom more than adequate. Nice view from balcony 11th floor,- some views from different rooms may not be as good. Now to the pool, it was excellent- not busy so we had heaps of sun lounges the spa and all amenities to satisfy ourselves. The LIFTS were amazing 5 working all the time no waiting and so quick... All in All the STAR GRAND was absolutely brilliant for our ANNIVERSERY GETAWAY. - THANK YOU to Mangement and staff and we will go back. We also went to see BEAUTIFUL the Carole King show and it was the icing on the cake. SO THANKS AGAIN.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Cherryle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2023

We had a wonderful stay at the Star over the last week , the staff were absolutely great nothing was to much trouble ! big shout out to Kelly beautiful person always looking after our needs, the rooms great and clean , the food very good, thank you for making our anniversary a memorable one.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Lendens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2023 via mobile

Beautiful hotel. Great location and walking distance to the mall pacific fair. Room sizes are adequate, the bathroom though well equipped was quite small. I also found the rooms quite dark and not well lit.
The gym, spa and pool were excellent. There was always music and entertainment near the pool which was great and a large kids pool.
The staff were friendly and excellent.
The garden restaurant and cucina were excellent but you must book in advance. The buffet breakfast was just ok and nothing special.
You have to request cleaning for your room and we would request it but most times the room would still not be cleaned by 3-4 pm which was frustrating.
Other than that I would recommend!

Date of stay: March 2023
Trip type: Travelled with family
1  Thank Clusters4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2023 via mobile

Had a wonderful stay in an ocean terrace suite recently. The view was spectacular, especially at night, and the room was amazing. Parking was simple, you can drive in to the undercover parking located just past the reception/drop off area then have your ticket validated at reception when you pay the $20 per night guest parking fee. Location is good, we left the car parked and walked over to Pacific Fair and Broadbeach South station and walking the other way leads to Broadbeach shops, restaurants and the beach. Only one little issue, remember to press the do not disturb button at the door when inside your room - we had just checked in and I was getting changed so ignored the doorbell twice but then housekeeping opened the door to see if we needed towels. Overall I would definitely stay again, the suite would be perfect for a celebration as there was a bar and furnished deck.

Date of stay: March 2023
Trip type: Travelled with family
1  Thank Bluejug
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2023

Had a plesent stay but left 2 golf jackets hanging up in the closet to dry but forgot them checking out. Called that afternoon to be told they were not found in the room. All reception and lost property could say to me bad luck and sorry but they have not been found. Terrible customer service

Date of stay: February 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank Curious18943245568
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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