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Mathew C

Beautiful hotel great location!

5.0 of 5 bubblesReviewed 13 Nov 2022
Check in was fast and service great, room was better than I expected with an awesome view of canals. The hotel and casino is very nice with some good food and drink options we didnt want to leave! We will be back for sure thanks.
Date of stay: November 2022
Room Tip: It was a little bit costly and busy at casino but we did stay Friday and Saturday night so was...
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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All reviews star club terrace suite breakfast included twin room executive lounge turn down service rooms are nice gold coast bed and pillows restaurants and bars late checkout pacific fair school holidays great place to stay fantastic stay casino concierge
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Reviewed 7 November 2022 via mobile

The Star hotel is still the best hotel to stay in especially if you’re attending a conference next door at GCCEC. Check in was smooth, my room was very clean and spacious and the bed very comfortable. They aren’t automatically doing a room clean each day, you just pop the light on at your door to indicate you want a daily clean and it’s done by request. We had room service dinner and breakfast, both times delivered quickly and very good quality meals. We also ate at the restaurants and had a great experience every time. Staff were friendly and helpful across all departments. Love the Star, will definitely stay again.

Date of stay: November 2022
Trip type: Travelled on business
Thank Atravelling265
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 November 2022 via mobile

This hotel felt like it was on the brink of collapse. Check in involved complex instructions about some sort of discount for eating at the hotel which were not written down and seemed to puzzle restaurant staff. No compendium in the room and the various QR code alternatives just crash. Room was dirty and bed a torture device. Dirty nappy floating in pool. TV casting apps all crash. Staff harried and stressed. Mini bar was empty. You have to request room servicing and cleaning or it doesn’t happen. Such a different experience to other hotels on the Gold Coast. Definitely not worth the money.

Date of stay: November 2022
Trip type: Travelled solo
2  Thank Sightseer14338088937
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2022 via mobile

Service downhill

Been here on a few previous occasions and enjoyed our trip. Service at a so called 5 star hotel was probably more like a three. Once reported our concerns there was no care at all.
Our room was not attended to unless we asked and most times it was after 3pm.

We were checking out at 12.30 on our last day, got a knock at the door at 12.33pm.

Loyalty or returning customers get no recognition these day.

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank C5762MKchristinec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2022 via mobile

We paid quite a high price being school holidays as we hadn’t booked anywhere. But with our deal we had buffet breakfast included, $50 each day off dining at restaurants on site, x2 cocktails per day up to $22 per voucher. The room was a little small for 4 of us but they don’t have x2 rooms available here at all. Two pools available with x2 spas. Friendly staff, very clean

Room tip: Breakfast time very busy be prepared to wait in line
Date of stay: October 2022
Trip type: Travelled with family
1  Thank 505emma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2022

Stayed on the 18th floor in a "TERRACE SUITE" at around $900.00 per night on average and was disappointed to say the least. The standard of the room and the cleaning was very average, felt tired and dirty. Given the amount of money they charge per night one can rightly expect much better not just a nice view. On a positive point the location was good and whilst we had a vehicle we found walking to the beach and shops easy. Conclusion, i could not recommended this property based on value for money.

Date of stay: September 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank Traveller747400
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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