We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
christine c

Disappointed this time round.

2.0 of 5 bubblesReviewed 18 Oct 2022via mobile
Service downhill

Been here on a few previous occasions and enjoyed our trip. Service at a so called 5 star hotel was probably more like a three. Once reported our concerns there was no care at all.
Our room was not attended to unless we asked and most times it was after 3pm.

We were checking out at 12.30 on our last day, got a knock at the door at 12.33pm.

Loyalty or returning customers get no recognition these day.
Date of stay: October 2022
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
AU$189
Fully refundable
No prepayment needed
  • Booking.com
  • Hotels.com
  • Expedia.com
    AU$189
0.2 km from The Star Grand at The Star Gold Coast
Free Wifi
Pool
AU$273
Fully refundable
  • Expedia.com
    AU$271
  • Agoda.com
    AU$255
  • Hotels.com
    AU$273
0.2 km from The Star Grand at The Star Gold Coast
Free Wifi
Pool
AU$172
  • Expedia.com
    AU$178
  • Agoda.com
    AU$133
  • Priceline
    AU$179
0.1 km from The Star Grand at The Star Gold Coast
Free Wifi
Pool
AU$339
  • Expedia.com
    AU$338
  • Agoda.com
    AU$283
  • Vio.com
    AU$292
0.5 km from The Star Grand at The Star Gold Coast
Free parking
Pool
Guest room
AU$273
  • Sofitel
    AU$273
  • Algotels
    AU$199
  • Expedia.com
    AU$273
0.3 km from The Star Grand at The Star Gold Coast
Pool
Beachfront
Guest room
AU$394
No prepayment needed
  • Expedia.com
    AU$395
  • all.accor.com
    AU$355
  • Hotels.com
    AU$394
0.3 km from The Star Grand at The Star Gold Coast
Free Wifi
Free parking
BA bedroom
AU$251
  • Booking.com
    AU$256
  • Agoda.com
    AU$197
  • Expedia.com
    AU$257
0.0 km from The Star Grand at The Star Gold Coast
Free Wifi
AU$199
  • Expedia.com
    AU$229
  • Priceline
    AU$206
  • Hotels.com
    AU$229
0.7 km from The Star Grand at The Star Gold Coast
Free Wifi
Free parking
The Outdoor Pool and Spa at the Browns at Broadbeach
AU$126
Fully refundable
  • Priceline
    AU$130
  • Agoda.com
    AU$108
0.8 km from The Star Grand at The Star Gold Coast
Free Wifi
Free parking
AU$143
Fully refundable
  • Expedia.com
    AU$139
  • Hotels.com
    AU$130
  • Priceline
    AU$143
0.2 km from The Star Grand at The Star Gold Coast
Free parking
Pool
View more hotels in Broadbeach
Reviews (416)
Filter reviews
416 results
Traveller rating
176
119
50
32
39
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
176
119
50
32
39
Show reviews that mention
All reviews star club terrace suite breakfast included twin room executive lounge turn down service rooms are nice gold coast bed and pillows restaurants and bars late checkout pacific fair school holidays great place to stay fantastic stay casino concierge
Selected filters
Filter
Updating list...
45 - 50 of 416 reviews
Reviewed 8 October 2022 via mobile

We paid quite a high price being school holidays as we hadn’t booked anywhere. But with our deal we had buffet breakfast included, $50 each day off dining at restaurants on site, x2 cocktails per day up to $22 per voucher. The room was a little small for 4 of us but they don’t have x2 rooms available here at all. Two pools available with x2 spas. Friendly staff, very clean

Room tip: Breakfast time very busy be prepared to wait in line
Date of stay: October 2022
Trip type: Travelled with family
1  Thank 505emma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2022

Stayed on the 18th floor in a "TERRACE SUITE" at around $900.00 per night on average and was disappointed to say the least. The standard of the room and the cleaning was very average, felt tired and dirty. Given the amount of money they charge per night one can rightly expect much better not just a nice view. On a positive point the location was good and whilst we had a vehicle we found walking to the beach and shops easy. Conclusion, i could not recommended this property based on value for money.

Date of stay: September 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank Traveller747400
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 September 2022

We have stayed here many times before. And the last couple of times has been the cheapest accommodation in the area.
Rooms are always lovely, service is good and food hot and prompt.

Highly recommend.

Date of stay: September 2022
Trip type: Travelled as a couple
1  Thank melissamK7554LV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2022 via mobile

I’ve staid at Grand Hotel at Star for a couple of days for a conference. I was unimpressed that the room service is not provided unless you indicate so. I was out all day and came back to unclean room. The breakfast was very basic for $45 and they get you pay for coffee on top of it. Everywhere else coffee is included. There is a coffee machine but it’s hidden in the corner and no one tells you that. However, barista stand is right after you walk into the restaurant. So you pay $5.20 for a coffee.
There is no one to take your bags to the room when you arrive either. They just tell you to take your bags yourself. And this is for $500 per night? I would never stay in that hotel ever again. It’s worst than 3 stars and all about cutting the costs and charging you more.

Date of stay: September 2022
Trip type: Travelled on business
2  Thank F6266ULnataliac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2022

was apprehensive after reading some bad reviews i needn't have worried arrived at midday was promptly and efficiently checked in by Tina and was in my room by 12.30pm the room was clean and tidy we requested a morning service which was carried out before lunch efficiently every day.

Room tip: high floor executive room away from lift and you can't go wrong
Date of stay: September 2022
    • Location
    • Rooms
    • Service
Thank Clive B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews