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99HMD

Tired luxury

3.0 of 5 bubblesReviewed 8 May 2024
The Sofitel in Broadbeach on Australia’s Gold Coast was comfortable and the staff were fantastic but the hotel is definitely showing its age and looking a little tired in parts.
The good parts that truly reflected a 5 star image: the staff, the wonderful coffee service at breakfast, the facilities (good swimming pools, a decent gym).
The not so good that drag down the rating: worn furniture in the breakfast restaurant, bathrooms that need updating (including a very small shower cubicle).

The fact that the hotel has a gaming machine lounge off the main lobby also detracts from any attempt at an upmarket atmosphere.

The hotel is well located - immediately above a shopping centre with Woolworths and a large choice of cafes and restaurants. It is also about a 15 minute walk to the huge Pacific Fair shopping centre and close to the beach ( a few hundred metres)
Date of stay: March 2024
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (3,356)
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1,655
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Traveller rating
1,655
1,089
382
134
96
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1 - 6 of 3,356 reviews
Reviewed 20 April 2024

It was kind of basic though our room was large and spacious. Amenities were OK. Gym was small. The location is good. There were shops and restaurants around. The river view was beautiful. I suppose you can view the sunset from here, but the clouds were blocking when we were there. Will we book it again? Maybe not.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank miss_piaalba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2024 via mobile

We arrived very early and were made so welcome and given an early check in which we appreciated so much . Room was spacious , comfortable, clean with a great view. All the breakfast staff are so professional and friendly . Chloe is the best hostess and brilliant at her job and greeted us so beautifully every day . Also a big thank you to Eko ,Claudia and Hayley and Vadim who never stops working ! The concierge boys are so friendly . Thank you we had such a beautiful stay and can’t wait to be back at the end of the year

Date of stay: April 2024
Trip type: Travelled as a couple
Thank lisab2777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2024

This hotel is desperately in need of maintenance and renovation - it must have been a star 30-40 years ago, but now it is a rapidly ageing senior citizen. Sticky balcony doors, poor water pressure, the bubble tub in the room had no bubbles, I could go on... I booked my room at a 24% member discount, which made it a reasonable value, but it would not have been such a good value at the regular price.

The other thing in need of significant improvement is the organisation of the service. During our stay there was a round of smoke detector replacements, and the notice was slipped under our door only at 8 pm the night before. Room access for this was non-negotiable, but the notice didn't provide any floor-specific time windows, just "between 8 am and 5 pm" - not great if you want to plan your day and make time for some quiet time in the room. On our last day the housekeeping knocked on our door at 10 am offering to make up the room, apparently unaware that we were checking out in 2 hours' time. Makes you wonder whether this hotel is run by professionals or amateurs.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mrluncha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 April 2024

Well appointed rooms very clean and tidy. Professional courteous staff that provided excellent service breakfast was nice and plentiful. A very pleasant stay overall. absolute cracker location. Pools and spa area very comfortable but the first step into the main pool is a doozy!

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gabrielef527
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 March 2024 via mobile

We were fortunate enough to score a Luxury Escapes deal which included free room upgrade, parking, brekky & house beer/wine for a reasonable price despite being peak season. Add to it the central location a stones throw from restaurants, the beach and the sprawling Pacific Fair shopping centre (accessible via hotel shuttle) and you’ve got the best the Gold Coast has to offer.
Worthy of special mention is the buffet breakfast boasting a spread which is not only expansive but also delicious to a tee. Featuring a hot soup section to which you can add condiments and which changes daily, eg. congee, veggie, tom yum; a cold meats/cheese/salad bar; a fresh fruit/yoghurt/bircher bar; a very extensive choice of pastries; cereals; toast; juice; and of course the usual hot food counter with scrambled eggs, bacon, sausage, baked beans, hash brown, grilled tomato & mushroom.
The pièce de résistance though is the barista-made coffee and made-to-order omelette, both at no extra charge. And the faultlessly friendly service from every one of the wait staff which is pretty special, and extraordinary, given the volume of patrons that must barrel through the restaurant on a daily basis.

Room tip: Expect 5-star in the understated tradition, ie. spacious, clean and fully functional. If you’re looking for glitz & glamour, this isn't it.
Date of stay: March 2024
Trip type: Travelled as a couple
Thank BonzoD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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