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travellingkid84

Disappointing

3.0 of 5 bubblesReviewed 9 Jan 2020via mobile
We stayed at this hotel for 4 nights. Not what we expected as we’ve experienced few Sofitel brand hotel around.
1. Very noisy at night as you can hear couple banging from the other room or whose walking pass the corridor.
2. The smell of the room when we checked in was disgusting. The smell of the old water being used for mopping and cleaning the room and this was evidently smelly on the cups and glasses.
3. We had to ask to have the mattress changed on our first night as they were old and uncomfortable.

The overall service and follow up was very poor for this Sofitel.

On a good side, the staff were so friendly but needed to have more training to meet the brand starboard!
Date of stay: January 2020
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Reviews (3,358)
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173 - 178 of 3,358 reviews
Reviewed 7 January 2020

Great front office, Alberto was very friendly and efficient in providing good customer service. Concierge needs to learn more from him. 2 women from the Concierge looked not friendly at all.
Room is very clean, housekeeping staff can actually work at the front desk coz theyre very welcoming and accommodating.
Great breakfast, lots of selection. However need more service for the bar and pool area.
Location is the best, close to everything but far from the busy Surfers yet public transport is easy and you can get unlimited bus and tram ride for $10 per person for the whole day

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank sherelydf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2020

Stay there for 1 night. Room was good location is great. We got a surprise bottle of wine during my stay. Someone went in our room while we having shower. This is bad, i didnt heard the knock but somoneone got in anyway.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank Walai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2020

I stayed in a room with 2 double beds and a River view. The room was spacious and well appointed with a small balcony with 2 chairs. Even on the 21st floor, traffic noise quite notable from balcony. Bathroom large with separate bath. Fixtures a bit dated, although serviceable.
There were 2 pools and outdoor spa. Lots of sun chairs at pool although not enough for the demand over New Year. Only about a quarter of chairs had any shade, the rest in full sun. Service on front desk really good. Pool side bar service under staffed at busy New Year period. Drinks were reasonably priced. Hotel in good location - a bit back from beach so not sure how extensive the ocean view was from ocean view rooms

Date of stay: January 2020
Trip type: Travelled solo
1  Thank julieeballantyne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2020

We had short 3 night “escape” . The hotel room was very nice and clean and the beds comfortable. The service was both friendly and attentive. The position great.
I am not a buffet breakfast fan, but this one was really good.
I can not fault our stay...nice work 👍🏻

Date of stay: January 2020
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank pptuck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2020

Very good experience, great facilities. Staff excellent and professional. Room was fantastic as was the food at restaurant. Unfortunately just due to time of year it was extremely expensive. Pool is great and location is amazing.

Date of stay: January 2020
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank smacintosh05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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