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yongjial2016
Auckland Central, New Zealand

Excellent service

5.0 of 5 bubblesReviewed 6 Dec 2019
We stayed at the hotel to celebrate our anniversary. The staff are very friendly and professional. Thanks for the complimentary bottle of wine. The location is superb. We will definitely come back again.
Date of stay: December 2019
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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Reviews (3,358)
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Traveller rating
1,655
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96
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Reviewed 5 December 2019

This is a great place for a view over the river and to be close to restaurants, but not if your looking for a quiet place to sleep. There are lots of other places very close by that are much quieter. Despite the lovely facilities and great staff, the noise was too much for me. I wouldn't stay again.

Date of stay: December 2019
Trip type: Travelled on business
Thank estherf213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2019

Pleasant stay - great location, walking distance to the beach, cafes and restaurants - the staff are warm and welcoming and friendly , lovely ocean view rooms, spacious, well kept and clean.

good bathroom amenities and facilities just need a bit of an upgrade to the bathroom - bit dated.

Brekky buffet is very average, nothing special. could be of better quality and better presentation for sure.

Room tip: superior room - ocean facing
Date of stay: November 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank Georgie_girlie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2019

Great location, close to the casino, cafes, shops and the beach, no need to use the car. The facilities were excellent with having a spa and 2 swimming pools with one being heated. The staff were friendly and helpful. I’m a coeliac and the care taken to ensure that there was no food cross contamination was outstanding. The food available for breakfast and dinner in the restaurant on 3 was fantastic. Will definitely be going back.

Date of stay: November 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Brenda Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2019

We stayed 3 nights in what we considered to be a Sofitel Hotel for the brand. The most important aspect of any hotel is the room. The room in respect to it's decor was fine. The bathroom is very dated. We paid for an ocean view room. We could see the water through the adjoining buildings but certainly would not consider it a view. We struggled to accept the constant noise coming from the adjacent nightclub which went through to 3am every morning and the McDonalds next to the nightclub where all the drunks frequented until 7am in the morning. When we checked out, having been asked how we enjoyed our stay and having expressed our displeasure at the lack of sleep, the receptionist could not stop apologising for the nightclub and how they have no control over this but have experienced many complaints of this nature. The breakfast was great, as were the staff but would we stay again, no.

Room tip: Don't get an oceanview room because you'll get all the noise and a substandard view
Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
Thank BJM11111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniela S, Manager at Sofitel Gold Coast Broadbeach, responded to this reviewResponded 30 November 2019

Bonjour BJM11111

Thank you for taking the time out of your day to post some feedback in regards to your stay at Sofitel Gold Coast.
Sorry to hear that the bathroom did not meet your expectations during your stay. We will discuss your feedback as a team and make improvements in the areas you have mentioned.
We will monitor the noise coming from the night life outside the hotel, to ensure that the noise is not excessive and disturbing our guests stay.
Thank you for the praise of our staff and their friendly "can do" attitude, it is greatly appreciated.
Please feel free to contact myself at the hotel, if you would like to discuss these matters further.

Kind regards

Luke Healey
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2019

We love staying at Sofitel Broadbeach, fantastic hotel, right in the heart of Broadbeach, easy walk to Star Casino. Service and accommodation are excellent as you would expect from Sofitel. Never disappointed.

Date of stay: November 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank arthurgdobeson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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