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Esther F

Noisy, close to beach and restaurants

3.0 of 5 bubblesReviewed 5 Dec 2019
This is a great place for a view over the river and to be close to restaurants, but not if your looking for a quiet place to sleep. There are lots of other places very close by that are much quieter. Despite the lovely facilities and great staff, the noise was too much for me. I wouldn't stay again.
Date of stay: December 2019
Trip type: Travelled on business
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Reviews (3,359)
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All reviews buffet breakfast mini bar an ocean view room gold coast an upgrade shopping centre surfers paradise car parking across the road pacific fair accor bonjour casino views concierge conference luxury
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202 - 207 of 3,359 reviews
Reviewed 3 December 2019

Pleasant stay - great location, walking distance to the beach, cafes and restaurants - the staff are warm and welcoming and friendly , lovely ocean view rooms, spacious, well kept and clean.

good bathroom amenities and facilities just need a bit of an upgrade to the bathroom - bit dated.

Brekky buffet is very average, nothing special. could be of better quality and better presentation for sure.

Room tip: superior room - ocean facing
Date of stay: November 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank Georgie_girlie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2019

Great location, close to the casino, cafes, shops and the beach, no need to use the car. The facilities were excellent with having a spa and 2 swimming pools with one being heated. The staff were friendly and helpful. I’m a coeliac and the care taken to ensure that there was no food cross contamination was outstanding. The food available for breakfast and dinner in the restaurant on 3 was fantastic. Will definitely be going back.

Date of stay: November 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Brenda Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2019

We stayed 3 nights in what we considered to be a Sofitel Hotel for the brand. The most important aspect of any hotel is the room. The room in respect to it's decor was fine. The bathroom is very dated. We paid for an ocean view room. We could see the water through the adjoining buildings but certainly would not consider it a view. We struggled to accept the constant noise coming from the adjacent nightclub which went through to 3am every morning and the McDonalds next to the nightclub where all the drunks frequented until 7am in the morning. When we checked out, having been asked how we enjoyed our stay and having expressed our displeasure at the lack of sleep, the receptionist could not stop apologising for the nightclub and how they have no control over this but have experienced many complaints of this nature. The breakfast was great, as were the staff but would we stay again, no.

Room tip: Don't get an oceanview room because you'll get all the noise and a substandard view
Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
Thank BJM11111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniela S, Manager at Sofitel Gold Coast Broadbeach, responded to this reviewResponded 30 November 2019

Bonjour BJM11111

Thank you for taking the time out of your day to post some feedback in regards to your stay at Sofitel Gold Coast.
Sorry to hear that the bathroom did not meet your expectations during your stay. We will discuss your feedback as a team and make improvements in the areas you have mentioned.
We will monitor the noise coming from the night life outside the hotel, to ensure that the noise is not excessive and disturbing our guests stay.
Thank you for the praise of our staff and their friendly "can do" attitude, it is greatly appreciated.
Please feel free to contact myself at the hotel, if you would like to discuss these matters further.

Kind regards

Luke Healey
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2019

We love staying at Sofitel Broadbeach, fantastic hotel, right in the heart of Broadbeach, easy walk to Star Casino. Service and accommodation are excellent as you would expect from Sofitel. Never disappointed.

Date of stay: November 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank arthurgdobeson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2019

Loved the Sofitel Broadbeach, could not fault the room or hotel in anyway and the hotel is located in an unbeatable location. Walking distance to casino, shopping malls including pacific fair, bars, restaurants and beach.

We had a lovely large clean room which was well equipped with all the amenities you need for a comfortable stay. The room was well-insulated so you don’t hear any noise from the neighbouring rooms – nice and quiet. Big television, bar fridge, loads of storage space to pack away your items. Iron/ironing board, in room safe, good air-conditioner, large soft bed with large soft pillows, nice linens. Great block out curtains and shear curtains for privacy. Tea/coffee making facilities. Good WIFI. Loads of power points in the room to charge up devices. Large desk to work on. Balcony with table and chairs.

The bathroom was spacious and very clean with soft fluffy gianormous towels and nice toiletries which smelt divine. Good shower pressure, big bath tub. The bathroom was well ventilated and very well-lit so it was easy to put make up on.

Reasonably priced parking. Awesome pool with a separate pool area for children. The gaming bar had friendly staff with reasonably priced drinks. The breakfast was a delicious spread with something to delight everyone’s taste buds. All the staff we encountered were very polite and professional and very welcoming. Loved our stay.

Date of stay: November 2019
    • Value
    • Location
    • Service
1  Thank limeclaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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