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Travelapple
Sydney, Australia

Enjoyed lounge access

5.0 of 5 bubblesReviewed 18 Feb 2024via mobile
Travelled for work and chose to stay here for the night with a family member after work. Last minute booking allowed us to upgrade to a corner suite with great views and access to the exec lounge. Pool looked great but we didn’t have time to enjoy. Would stay again with a good deal.
Date of stay: March 2023
Trip type: Travelled with family
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Zac Graham, Guest Services / Front Office at Dorsett Gold Coast, responded to this review
Responded 6 Mar 2024
Good Morning Travelapple1,

Thank you so much for your fantastic 5/5 review of your recent stay with us here at the Dorsett Gold Coast! We are so glad that you enjoyed your last minute overnight stay with your family member, and hope that we have the opportunity to welcome you back in the future for a longer, leisurely stay with us.

Until then, please stay safe and take care!

Warmest Regards,
Zac and the Dorsett Gold Coast Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 February 2024 via mobile

Would very highly recommend the Dorsett to anyone looking to go to the Gold Coast, couldn’t be happier with the stay. We had a balcony room which is definitely worth the upgrade as the rooms are bigger. Very friendly check in staff, we got to the hotel early room was not ready but staff very apologetic and gave us drink vouchers. This was a very nice touch considering we were the ones early and they were also accommodating us being in a higher room with a better view due to the length of our stay.

Could not fault the room, spacious and well equiped enough for a 8 night stay. Beautifully appointed, beachy Luxe I would describe them as and love the gold accents. Bathroom very nice and spacious too. The tea and milk always replenished every day which was fabulous as a lot of hotels don’t do this and milk is a proper carton not little mini pods which I loved. Amenities and toiletries nice but you need to ask for shaving and dental kits. Very fast service though in bringing them up, within minutes! Servicing was good too, however I would note I think they rotate when they do the rooms as every second day it would be done in the afternoon rather than the morning. The view was another huge plus looking all down Broadbeach and then up to Surfers skyline.

Can’t fault the location either, so close to walk to the beach and shops, next to Pacific Fair and obviously at the Casino which is nice. Broadbeach is a fabulous spot, we prefer it over Surfers as it feels less touristy, quieter and much cleaner. Better restaurants as well.

As it’s part of the Star you can also use their pool as well which is great as the pool in the Dorset tower can get busy plus doesn’t have a heated hot tub, we we utilised the Star’s ones. However in saying that the pool in the Dorsett tower is stunning and definitely a huge highlight especially to get drinks by in the afternoon.

Another plus was the Jin cafe and bar next to the lobby, went nearly every morning for coffee, they made excellent ones and that’s rare for me to find outside of Melbourne…!

Overall, a fabulous hotel which I couldn’t recommend more highly, I’ve already told all my friends and family this is the place to stay. Cannot wait to come back here, would give more than 5 stars if I could. Well done Dorsett 😊

Room tip: Utilise the Star pool if the one at the Dorsett gets too crowded. Broadbeach/Beach facing rooms have a better view so ask for one!
Date of stay: January 2024
Trip type: Travelled as a couple
Thank Oliver H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zac Graham, Guest Services / Front Office at Dorsett Gold Coast, responded to this reviewResponded 17 February 2024

Good Afternoon Oliver,

Thank you very much for your amazing, detailed 5/5 review (6/5 if you could!) of your recent stay with us here at the Dorsett Gold Coast! Wow, we are so incredibly thankful for your sharing not only with us, but with other potential guests. Reading about so many positive aspects - accommodating and professional Reception staff, your beautifully appointed room, our amazing location, the convenience as part of The Star Gold Coast precinct, and the fabulous coffee in Jin Bar & Cafe - was absolutely the highlight of my day, and may others here at the hotel.

We hope to see you back in the near future, and can't wait to deliver on many more exceptional experiences in the future.

Until then, Oliver, stay vibrant!

Warmest Regards,
Zac and the Dorsett Gold Coast Team

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Reviewed 2 February 2024 via mobile

We took the opportunity to have night on the Gold Coast to meet up with some friends who were holidaying on the coast. We stayed in a room the gave us access to the club lounge in the evening and also for breakfast. The room was excellent, great view and comfy bed.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Pank7100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zac Graham, Guest Services / Front Office at Dorsett Gold Coast, responded to this reviewResponded 3 February 2024

Good Afternoon Pank7100,

Thank you so much for your perfect 5/5 review! We are so glad that you enjoyed your stay with us, and that you had an amazing catch up with your friends. Thank you for highlighting how special our Executive Lounge on Level #19 is, this is greatly appreciated - this is a space that we are really proud of, and it is always amazing to see it being recognised by our valued guests.

We hope to see you back again really soon, Pank7100.

Until then, stay vibrant!

Warmest Regards,
Zac and the Dorsett Gold Coast Team

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Reviewed 30 January 2024

Overall, my family and I enjoyed our experience at this hotel but I would like to point out one main thing. A number of hotel staff are rude, especially the front desk staff called Emma and a waitstaff at the Harvest Buffet called Nancy. If these two staff members were friendlier and more helpful it would've greatly improve our experience.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Culture68195857642
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wachter, General Manager at Dorsett Gold Coast, responded to this reviewResponded 31 January 2024

Good Evening Culture68195857642,

Thank you for your review of your recent experience here at the Dorsett Gold Coast. We are glad to hear that, overall, you enjoyed your recent stay with us, and apologise for the interactions you had with several of the team. We will be following up with the team members, to ensure that we are all delivering an exceptional level of customer service, as is synonymous with the Dorsett brand.

We hope to see you back at the hotel again in the near future, to deliver a higher calibre of stay.

Warmest Regards,
Christian and the Dorsett Gold Coast Team

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Reviewed 28 January 2024 via mobile

Fantastic enjoyable experience.
Room was delightful on 15 th floor with amazing views for a standard room. Clean large and very comfortable.
Serviced daily.
Pool is sensational. Large also large spa area. Infinity wall. Lounges and nearby bar and food. Pool staff very friendly.

Only grumble would be the process for room service ordering the QR code was not the best system. But service was swift and friendly. I did expect a few
More fresh salad and fruit options and a smoothie option would be nice too.

Tip. Nearby Surf club did great smoothies

All up a great holiday place with the tram nearby and a short walk to the beach. .

Date of stay: January 2024
Trip type: Travelled with family
Thank Katiepri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wachter, General Manager at Dorsett Gold Coast, responded to this reviewResponded 31 January 2024

Good Evening Katiepri,

Thank you so much for your amazing review of your recent stay with us here at the Dorsett Gold Coast! We are so happy to hear that you thoroughly enjoyed your fantastic enjoyable experience with us, and have shared your constructive feedback regarding the Star @ Home room service ordering system with our colleagues over at The Star Gold Coast, for them to be mindful of.

We hope to see you back at the hotel again in the near future.

Warmest Regards,
Christian and the Dorsett Gold Coast Team

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Reviewed 20 January 2024 via mobile

Check in is a joyless, no eye contact, unwelcoming affair.
The room and the view are sensational. Absolutely no problem with the building. It is modern, clean and comfortable.
The hot water pipes whistle and clunk loudly when your neighbours are showering. The noise woke us on a number of occasions.
The first thing I noticed in the pool are was rubbish and empty water bottles thrown into the garden beds.
The pool water was murky and just in our area there was two floating band aids and visible clumps of hair.
At 1135 on check out day a staff member knocked on the door and before I could respond in a reasonable time he came into the room complaining that we had an 11 o’clock check out. As it turned out we had indicated this on check in and assumed it was paid an the credit card on file, which I told the staff.
Without an apology he withdrew visibly frustrated with us.
On check out the “ hurry up and leave “ vibe continued and when I raised my concerns about staff members entering the room without a reasonable moment for us to be appropriately attired ( we were dressed but that’s beside the issue) there was no response.
For the money it was very disappointing and I would not recommend this hotel.
The staff seem totally disconnected to your experience.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank BuenenNC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wachter, General Manager at Dorsett Gold Coast, responded to this reviewResponded 31 January 2024

Good Evening BuenenNC,

Thank you for your review of your recent stay with us here at the Dorsett Gold Coast! We really appreciate you taking the time to provide, and loved reading that you enjoyed your room and the views afforded by our location on Broadbeach Island.

We do sincerely apologise for the service lapses that you have mentioned, particularly when it came to your interactions with the Front Office department. Rest assured, we take this kind of feedback seriously, and will be following up with the team members responsible, to ensure that we are delivering on a more exceptional experience moving forward.

Warmest Regards,
Christian and the Dorsett Gold Coast Team

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