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All reviews the executive lounge standard king room star casino separate bookings hanging space direct lift access hotel experience gold coast great pillows balcony overlooking the pool an iron fabulous hotel hotel guests highly recommend staying here corner room easy walk business trip
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Reviewed 17 October 2023 via mobile

This is a wonderful hotel here on the Gold Coast. Very luxe, and the staff are absolutely fantastic. Go out of their way to assist. Justin the bartender and Damyar at reception deserving of special praise for their helpfulness and professionalism.

Date of stay: October 2023
Trip type: Travelled as a couple
1  Thank 661michaelv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wachter, General Manager at Dorsett Gold Coast, responded to this reviewResponded 18 October 2023

Hi 661michaelv,


Thank you for taking time to leave your 5/5 review and feedback. I will be sure to share this with Justin and Damyar, they will be thrilled. We hope to see you back soon on your next holiday on the Gold Coast.
Kind regards,
Dorsett Gold Coast

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Reviewed 13 October 2023

I was excited to stay at the new Dorsett hotel as I've stayed at other hotels on the Star property and always had an amazing experience, however, I was left disappointed and thinking that this hotel isn't for professionals or business travelers, and is more suitable for schoolies or people who don't need to be in the room for any amount of time. This hotel definitely seems to cater to weekend party-goers, not mid-week business travelers.

If you're accustomed to good service and great amenities then the Dorsett Hotel is probably not for you. It's more like a 3-star basic hotel with no extras.

Pros:
Great location, modern and new. Amazing pool deck with heated pool. Rooms have a nice balcony with chairs and a table. Easy check-in and check-out. Decent soundproofing between units. Room service and delivery to the pool were available (the pool bar restaurant is closed mid-week).

Cons:
Parking is limited and an additional cost of $20 per day, rooms do not have a desk and chair, room fridge is ridiculously tiny - could barely fit a water bottle. No ice makers or onsite water refill stations. Restaurants, cafes, and bars have limited opening hours and many of the restaurants on Star property are not open during the week outside of the school holidays so plan accordingly. Bathrooms don't have enough hanging space for towels and while it looks great, lacks practicality - why have the soap dispenser at the opposite end of the sink from the tap?

Overall, it was the lack of thought into how people actually use a space that is the letdown, but if you're into a place that looks like it's out of a designer magazine, and would be great on Insta or socials, then this would probably suit you just fine.

Room tip: People leave pool towels all over the place so its hard to tell if a sun lounger is taken.
Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Globalga
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wachter, General Manager at Dorsett Gold Coast, responded to this reviewResponded 13 October 2023

Hi Globalga,

Thank you for the review and feedback. Our sincere apologies for the inconvenience, we have taken the time to discuss your feedback with our wider team. We truly appreciate your feedback and we hope to have the opportunity to welcome you back in the near future.
Regards,
Dorsett Gold Coast

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Reviewed 12 October 2023

Tiniest room ever! Pillows hard as a rock! Room service stopped after 2 days, of 5 night trip! No breakfast! No drink beside the pool at 3pm!! While we wait for our room to finally be serviced!! Not exactly in the heart of Broadbeach!! Very disappointed ZZZ

Date of stay: October 2023
Trip type: Travelled as a couple
Thank T3670KTmarkl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wachter, General Manager at Dorsett Gold Coast, responded to this reviewResponded 13 October 2023

Hi T3670KTmrkl,

Thank you for the review and feedback. Our sincere apologies for the inconvenience, we have taken the time to discuss your feedback with our wider team. We truly appreciate your feedback and we hope to have the opportunity to welcome you back in the near future.
Regards,
Dorsett Gold Coast

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Reviewed 7 October 2023

Checkin process appalling in this day and age how many people carry physical credit/debit cards or put another way how many pay using phone or watch!! this venue insists on having a physical card so they can take a $200 bond to cover extra expenses all others just place a $1 on your card and we know why $200 don't we! number of rooms x $200 every night and a likely lengthy wait for a refund - nice little earner! but wait theres more! there in no mini bar no restaurant or much else that you are likely to put on your bill!

Room had no desk, chair, only one hook for hanging wet towels, in a double room, a small rail on the shower door for the bath mat and nowhere the hang hand towel unless you use the one on the shower door but then where do you hang the wet bath mat and is there any point in hanging the hand towel on the shower door rail which is about 1.5mts from the sink? USB ports next to the bed not working

Room tip: Definitely not 4 star
Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank H273GSpauld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wachter, General Manager at Dorsett Gold Coast, responded to this reviewResponded 7 October 2023

Hi H273GSpauld,

Thank you for the review, we have taken the time to discuss your feedback with our wider team. We hope to have the opportunity to welcome you back in the near future.

Regards,
Dorsett Gold Coast

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Reviewed 27 September 2023 via mobile

The minute you walk into reception you feel the right vibes! Staff very helpful. The ground floor coffee shop only provided hot drinks and snacks, but there was an array of restaurants in the Star Casino which you could access via the 3rd floor, as well as walk through the Casino to get to the Convention Centre. The room size was okay and the Executive Lounge was awesome, with a balcony with panoramic views of the Surfers Paradise skyline. The pool is on level 6 & ticks all the boxes! The hotel is a short walk to Broadbeach and its restaurants strip, mall and shops! On the beach you can play volleyball!
The room clothes hanging space could be bigger but okay, bathroom spacious.

Date of stay: September 2023
Trip type: Travelled on business
2  Thank GregMS57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Wachter, General Manager at Dorsett Gold Coast, responded to this reviewResponded 28 September 2023

Hi GregMS57,

Thank you for sharing your wonderful review of your recent stay at our hotel. We are thrilled to hear that you had such a positive experience and enjoyed the vibrant atmosphere from the moment you entered our reception area.

Our team takes pride in providing helpful and attentive service, and it's heartening to know that you found them to be accommodating throughout your stay.

It's fantastic that you appreciated the amenities, from the spacious room and the panoramic views from the Executive Lounge to our pool area on level 6. We're also delighted to hear that you had the opportunity to explore the nearby attractions and enjoy the beach activities.

We have noted your feedback about the room's hanging space, and while it may not have been ideal, we are always looking for ways to enhance our guests' comfort.

Once again, thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay in the future. If there is anything specific you would like to share or if you have any further suggestions, please don't hesitate to reach out to us directly.

Warm regards,

Dorsett Gold Coast

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