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JP C
Melbourne, Australia

Not Good Enough

1.0 of 5 bubblesReviewed 1 May 2021
Where to start ? How about with the smelly rubbish dumped outside the door of our apartment, next to the "out of order" rubbish chute.
Or the clothes dryer that does not work and cannot be fixed until "the end of next week !!"
We paid for a 2 bedrooms with 2 en-suites apartment - we got 2 bedrooms with 1 bathroom.
And you will spend a good part of your holiday here waiting for the lifts.
So I suggest do not stay at Avani - there are plenty of other options in Broadbeach


Date of stay: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANI Broadbeach, Guest Services / Front Office at Avani Broadbeach Gold Coast Residences, responded to this review
Responded 7 June 2021
Hello,

Thank you for taking the time to share your experience via Trip Advisor.

Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.

Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,

Amber Baldwin
Duty Manager
AVANI Broadbeach
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 30 April 2021

We stayed at the Avani Broadbeach for five nights in their ocean view, two bedroom apartment. Views, room and staff were spectacular. Highly recommend for anyone staying in the Broadbeach area. Close to the beach, casino and shopping centre.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Julian J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANI Broadbeach, Guest Services / Front Office at Avani Broadbeach Gold Coast Residences, responded to this reviewResponded 7 June 2021

Hello,

Thank you for taking the time to share your recent experience through Trip Advisor.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,
Amber Baldwin
Duty Manager
AVANI Broadbeach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2021

Very tidy room upon arrival. Check in was easy and quick - no fuss! Check out was even easier with the quick checkout option in the car park. Absolutely loved this idea. Staff were all really friendly

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank cj0bs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANI Broadbeach, Guest Services / Front Office at Avani Broadbeach Gold Coast Residences, responded to this reviewResponded 7 June 2021

Hello,

Thank you for taking the time to share your recent experience through Trip Advisor.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,
Amber Baldwin
Duty Manager
AVANI Broadbeach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2021

Bought the stay via Luxury Escapes and very impressed on arrival to be given a two bed/bath apartment on 30th floor. It was great to have a bathroom each! A poor touch though was to be presented with a bottle of Billy's Shadow as our complementary wine on arrival. It's $5 at Dan Murphy's. Not wanting to sound ungrateful but it cheapens the experience. Why not spend a few more bucks on a local wine from Mt Tambourine , I'm sure they'd provide it wholesale as a marketing tool for the area to encourage guests up the hill. The pool was also quite chilly and uninviting - perhaps consider heating. Also did dinner at Moneypenny's which ws very good although the service was pretty ordinary.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank 261bobsmith
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANI Broadbeach, Guest Services / Front Office at Avani Broadbeach Gold Coast Residences, responded to this reviewResponded 7 June 2021

Hello,

Thank you for taking the time to share your recent experience through Trip Advisor.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
I will pass on your feedback regarding the wine to our General Manager to see if Luxury Escapes would consider extending their budget for the wine they provide to us as a part of their special discounted rate.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,
Amber Baldwin
Duty Manager
AVANI Broadbeach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2021

Great hotel, great location and great staff. The ocean views were spectacular and at night the view of Surfers Paradise lights was breathtaking.All together the hotel, the staff, the location and the whole experience was fab from start to finish.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank gkenney2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANI Broadbeach, Guest Services / Front Office at Avani Broadbeach Gold Coast Residences, responded to this reviewResponded 7 June 2021

Hello,

Thank you for taking the time to share your recent experience through Trip Advisor.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,
Amber Baldwin
Duty Manager
AVANI Broadbeach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2021

Great location with good facilities for the family. The pool was a great size and a spa is being put in. It would be amazing to have a place to buy drinks or coffees while there. Otherwise a fabulous stay!

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Kylie Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANI Broadbeach, Guest Services / Front Office at Avani Broadbeach Gold Coast Residences, responded to this reviewResponded 7 June 2021

Hello,

Thank you for taking the time to share your recent experience through Trip Advisor.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,
Amber Baldwin
Duty Manager
AVANI Broadbeach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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