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Darryl J
Croydon, Australia

Not happy

1.0 of 5 bubblesReviewed 4 weeks agovia mobile
To whom it may concern

We recently stayed for 6 nights at Belle Maison and we were ultimately disappointed overall. I offer this as observations and reasons why we will not stay at Belle Maison again.

The following is a list of the issues that Belle Maison presents to its customers - do with it what you wish.
Wifi - limited (useless) - amateurish - overseas visitors would think they have arrived in a banana republic. The so-called free wifi also interferes with “hot spotting” from mobile devices. What does the management here do about that? - provide a phone number to ring - buck passing. If you advertise free wifi it should be full access.
Toilet paper - 2 ply and not enough for three people for 6 day's. Then there is a label on the fridge with a price list - $1.50 for one roll of 2 ply toilet paper - not cheap and false economy. Management doesn’t think too much about the guests.
Shower - door seal is non-existent - water escaped onto the bathroom floor creating a slip hazard - particularly dangerous for the elderly and disabled.
Mop - so old and dried up it’s useless so bath mats have to be used to dry the floor in the bathroom, then dried or washed and dried.
Garbage bag - 1 only for 6 days - we have to do the cleaners job and get rid of our garbage but only one kitchen garbage bag - cheap.
Maintenance man - attitude - aggressive and rude - I wasn’t aware that the garage doors were automatic from inside and this very poor excuse for a public relations expert started yelling at me because I was on the right hand side of the driveway using the tag reader to open the gate. He said there are signs everywhere. He was right, there are many signs saying “keep left” but only one saying automatic door that I finally identified at the gate. Unfortunately I didn’t get his name.
Garage signage - plenty of keep left signs but only one indicating that exciting is auto opening. Why is there a tag reader on the right hand side 10 m before gate?
The entry/exit process should be fully documented and not trusted to the receptionist to pass onto guests and then relying on guests memory.
Nothing appealing about this and it’s unacceptable.

I would like to think that this email is used as possible business improvement opportunities and of course I have sent this direct rather than posting a Google or TripAdvisor review because I believe in providing feedback directly for internal responses.

I don’t need a response but it would be welcomed should that be provided. I don’t want anything from Belle Maison.
Date of stay: May 2024
Trip type: Travelled with family
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All reviews the gold coast great location renovated apartment broadbeach shops secure parking within walking distance good size king bed comfortable stay oasis shopping centre spa floor views unit ocean keys balconies
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1 - 6 of 455 reviews
Reviewed 20 January 2023 via mobile

We had 2 rooms, the 3bed sub pent house & 2bedroom ocean renovated apartment.
The rooms are clean, large and spacious. They are a little dated but everything is in very good condition.
All are equipped well, though the 3bed sub pent house was missing a few basics like washing basket & dish drying rack.

The wifi is pretty average, it does not cover the entire apartment. Foxtel is limited too. AC is good but we hardly used it. The 2bed did not have ac in the rooms.

Perfect location, 5mins walk max to beach, 5mins max to Oasis shopping centre. It was very quiet too, we never used the ac but could have the windows open and limited street noise.

I was concerned about staying here based on previous reviews around people being asked to leave due to making too much noise but we had no issues. I have 3 boys under 6 who can be a bit rowdy.

Highly recommend and we will be returning.

Date of stay: January 2023
Trip type: Travelled with family
Thank qlder_03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 January 2023

Very good
2 bedroom renovated apartment.
the apartment was HUGE!!!!!, 2 living areas big bedrooms 2 bathrooms heaps of space. 2 balconies
Great location within walking distance to everything great views and has parking
Even with a renovated apartment was still dated, particularly the kitchen appliances which are from the 80s but comfortable and clean
Great pool and spa
Good security
front desk staff pleasant
walking distance to Woolworths
overall very good stay

Date of stay: November 2022
    • Value
    • Location
    • Service
Thank Hut78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2022 via mobile

👍Every year,sometimes twice a year we visit Broadbeach and stay at Belle Maison.
We get a renovated 2 bedroom with ocean views.
Out of holiday rates are very reasonable.
Beds are large and comfy.
Rooms are very spacious and for the two of us it’s great to have a bathroom each.
Units are well situated to town centre and restaurants (few mins walk) and the beach is the same distance.
An easy and level walk to Casino(10 min walk) and also to pacific fair shopping centre(15mins).
Easy and secure parking.
Units are on acreage with lovely gardens/pool.
👎I don’t think I have ever written a negative report but this was really the only thing I could fault…the bathrooms.
Both needed the cleaners to pay a bit more attention to a slight build up of mould and soap scum in showers and around the basin taps could do with a scrub and bleach too.
Unit in question was room 105 on the 24th floor.
Even so we will visit again and recommend this place for holidays.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank thewise0ldbird
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2022 via mobile

Lovely hotel apartments, wide enough and equipped well for a family to spend quality time when at home, heated pool and spa, close enough to shops and most important to the beach, the only minor disadvantage is you have to carry the keys wherever you go as reception closes within business hours.

Room tip: You can easily hire a car if you going to stay in this hotel as they have a reserved car park spot for every apartment.
Date of stay: September 2022
Trip type: Travelled with family
Thank Ayoutdoor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2022

May 2022. Its been 5 years since we were last able to visit Gold Coast and Belle Maison. Stayed in 2 bedroom seaview apartment - on 12th floor. As usual we were late arrival (1am), the process is quick and easy

Its well appointed with almost everything you need. All was clean, fairly fresh in appearance and quietly decorated. Of course location is excellent with walk to local shops and restaurants, beach and park, and tram is 1 block away. Undercover secure parking was part of our deal, as usual.

The apartment size is excellent with big loungeroom (plenty of light from large windows) with comfy louge suite and large screen TV - which was a plasma TV (heat the room if your cold LOL), there is a small balcony with nice view. The lounge had an aircon.

Very large main bedroom (I think its a king bed) with big walkin closet and big ensuite bathroom fitted with bath and shower. As per prvious stays the bed is OK, but its too soft for my liking. Really not sure if it needed updating or just isnt to my liking. Plenty of pillows, a bed throw and blanket is available. The bedrooms wernt air conditioned, but did have ceiling fans

The 2nd bedroom is good size with 2 single beds, a walkin closet and walk though to a reasonably sized bathroom.

Youve got a fully equipped kitchen with cooktop, oven, microwave and fridge/freezer. Heaps of plates, cutlery and cooking utensils. Toaster and kettle are these.

There is a laundry with washer and dryer.

Whilst they do provide towels, basic soap and some toilet paper - for a longer stay I'd suggest bring your own towels and bring/get some of the basic amentities from Woolies.

Whilst the apartment was clean generally, the housekeeping is a little less detailled than perhaps it should be. There was some blood stains on the window sill (thats what it looked like), and some of the cups were cleaned - but still had food residue.

The pool area, with spa and sauna were good, with the pool available until 9pm!

The front desk staff were friendly and accomodating when we needed to extend.

All in all, the stay was comfortable, great location...just easy! The pricing is quite reasonable. We will stay here again on our next GC visit

Date of stay: May 2022
    • Service
2  Thank APD-AUS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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