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APD-AUS
Maitland, Australia

May 2022 - another good stay - Seaview

5.0 of 5 bubblesReviewed 15 May 2022
May 2022. Its been 5 years since we were last able to visit Gold Coast and Belle Maison. Stayed in 2 bedroom seaview apartment - on 12th floor. As usual we were late arrival (1am), the process is quick and easy

Its well appointed with almost everything you need. All was clean, fairly fresh in appearance and quietly decorated. Of course location is excellent with walk to local shops and restaurants, beach and park, and tram is 1 block away. Undercover secure parking was part of our deal, as usual.

The apartment size is excellent with big loungeroom (plenty of light from large windows) with comfy louge suite and large screen TV - which was a plasma TV (heat the room if your cold LOL), there is a small balcony with nice view. The lounge had an aircon.

Very large main bedroom (I think its a king bed) with big walkin closet and big ensuite bathroom fitted with bath and shower. As per prvious stays the bed is OK, but its too soft for my liking. Really not sure if it needed updating or just isnt to my liking. Plenty of pillows, a bed throw and blanket is available. The bedrooms wernt air conditioned, but did have ceiling fans

The 2nd bedroom is good size with 2 single beds, a walkin closet and walk though to a reasonably sized bathroom.

Youve got a fully equipped kitchen with cooktop, oven, microwave and fridge/freezer. Heaps of plates, cutlery and cooking utensils. Toaster and kettle are these.

There is a laundry with washer and dryer.

Whilst they do provide towels, basic soap and some toilet paper - for a longer stay I'd suggest bring your own towels and bring/get some of the basic amentities from Woolies.

Whilst the apartment was clean generally, the housekeeping is a little less detailled than perhaps it should be. There was some blood stains on the window sill (thats what it looked like), and some of the cups were cleaned - but still had food residue.

The pool area, with spa and sauna were good, with the pool available until 9pm!

The front desk staff were friendly and accomodating when we needed to extend.

All in all, the stay was comfortable, great location...just easy! The pricing is quite reasonable. We will stay here again on our next GC visit
Date of stay: May 2022
5.0 of 5 bubblesService
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Reviewed 8 May 2022 via mobile

As soon as the International borders opened we booked a five week stay at Belle Maison. We had a different apartment to the one we usually had but it was equally as good, spacious with excellent fittings, great kitchen and a large bedroom with a really comfortable bed.
As always the staff were friendly, efficient and nothing was too much trouble.
We have already booked for next January and wouldn't consider any where else in Broadbeach.

Room tip: Best stays away from school holidays
Date of stay: March 2022
Trip type: Travelled as a couple
2  Thank Maxim3m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2022 via mobile

👍we have stayed here numerous times before but because of Covid/lockdowns ,we haven’t been for a few years.
Still a great place to stay and relax.
Rooms are very clean,spacious ,comfortable and good secure parking,you just park your car and forget!… everything is so close.
The beach,Broadbeach shops and cafes are a stones throw away and pacific fair shopping centre is an easy 15 mins walk.
Also the casino is within walking distance for a flutter🤩
Belle Maison has a great pool ,stunning ocean views and beautiful surrounding gardens.
Our room (2 bed,2 bathroom and renovated)was on the 11 th floor and number 52 .
Hope to return soon… we wouldn’t stay anywhere else when in Broadbeach😍

Date of stay: March 2022
Trip type: Travelled as a couple
2  Thank thewise0ldbird
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2022

Considering the amount of options there are on the Gold Coast, I am in disbelief at how rude and poor the management is at these apartments. Reading through the reviews, I am not the only one that thinks that either.

The manager has absolutely no respect and is one of the rudest people I have ever met. I would recommend booking somewhere else if you want value for money and an enjoyable stay.

While the manager is there, this place has no hope.

Date of stay: February 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank joshbD3870YW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2021

Don't recommend this place if you are not looking to pay extra over what you paid already. Very bad customer service from office staff and Geoff the Hotel Manager. We did not have access to WIFI and second set of keys which they simply said " you did not get charged for it". Milk inside the fridge were out of date. Very poor customer relation were the staff did not listen to your point and only repeated what they thought is correct. We were charged $50 cleaning fee after the dishwasher had issues washing the dishes. They claimed they have photo proof of the dishes being dirty however once requested, they rejected to share the pictures as " it doesn't show it properly". Very poor stay and wont recommend at all

Date of stay: December 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank 566ramtinj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 December 2021

Repeat customer and have have fantastic stays but our last was very disappointing.

We stayed in a 2 Bedroom 'Premier' Ocean View each time. According to reception each unit is individually owned and the hotel 'manages' the unit. Therefore if you are unlucky you get a unit that the owner hasn't maintained and/or updated. If you are lucky you get the best stay ever.

The unit we got this time was straight out of the 80's, aging kitchen appliances, missing kitchen items, broken lights, and a toilet that even had a sign on how to flush 'hold down for 5 seconds' (to name a few). AC units are only in the living areas. Bedrooms have fans only. For a four and half star experience it was incredibly lacking.

In comparison the previous year the unit we received was modern, exceptionally fitted out and luxurious. Traveling with teens the two separate living areas was a blessing.

On a positive the apartment was very spacious, clean (except kitchen items), views are wonderful, bedroom and living areas comfortable (though outdated). Short walk down to the beach and local shopping area. Front desk staff were very helpful and able to rectify simple issues.

We tried to book the same unit we had the previous year, which was noted down but was advised there is no guarantee. So if you stay here- you need to be willing to gamble.

Date of stay: December 2021
    • Value
    • Rooms
    • Service
1  Thank cerussitee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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