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Shelley K

Great Stay & Location

4.0 of 5 bubblesReviewed 12 Mar 2024
Clean Room, lovely staff, clean pool and towels easily available. Close walk to restaurant's, shopping center, casino and beach. Car parking available both on street and under hotel, but be aware on Friday/Saturday nights that if you go out under hotel parking can fill up quickly and may need to park on street.
Date of stay: May 2023
Trip type: Travelled with family
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Amanda S, Marketing at Meriton Suites Broadbeach, responded to this review
Responded 13 Mar 2024
Hello shelleyk557

Thank you for the time taken to share your review. It's wonderful to hear that you had a great stay in clean apartment style accommodation at Meriton Suites Broadbeach, where the service was lovely and you enjoyed our onsite pool. Should onsite parking reach capacity our friendly team provides guests with additional parking options close by. We value your feedback and we hope to have the opportunity to welcome you back in the future.
Kind Regards,
Amanda
Online Marketing Coordinator
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (13,644)
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All reviews great location studio apartment the gold coast pacific fair ocean view outdoor pool great stay serviced daily walking distance great room north tower across the road per day star casino great facilities close to shops short stay
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Reviewed 5 March 2024

Very good customer service. A special call out to Oliver and Jasmee. Thanks again to Matt who ensures that his staff look after guests and do the best to make sure they enjoy their stay. Housekeeping always prepare the room well and leave the requested amenities as detailed in my profile.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank YafApt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda S, Marketing at Meriton Suites Broadbeach, responded to this reviewResponded 5 March 2024

Hello YafApt

Thank you for sharing your review. We love nothing more than hearing you enjoy returning to stay at Meriton Suites Broadbeach, where the service from Mat and the team is very good. Comfortable accommodation matched with exceptional service is our aim for all guests. We look forward to welcoming you back in the future!

Kind Regards,
Amanda
Online Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2024

What a great place. Firstly a lovely smiling welcome from staff. Couldn't have been more helpful.
The two bed apartment (32nd floor?) was excellent. Great views, nicely furnished with all mod cons. Only let down by uncomfy patio chairs.
Great location right across from Star Casino and within walking distance to Pacific Fair and other shops as well as the beach.
Didn't use the pools (one indoor, one out) but will certainly stay again and recommend to friends.

Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Jenni D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda S, Marketing at Meriton Suites Broadbeach, responded to this reviewResponded 5 March 2024

Hello jenijaydee

Thank you for choosing to stay at Meriton Suites Broadbeach. It's fabulous to hear that the service from the team was warm and helpful with lovely smiles. We pride ourselves on offering guests more space and in room facilities than a traditional hotel room and we're delighted that you enjoyed staying in our apartment style accommodation. We look forward to welcoming you back in the future!

Kind Regards,
Amanda
Online Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2024

I stayed here with family a couple of nights for a short break and wasn’t particularly impressed. Below are the main reasons:

1. Noise, noise, noise. You can hear guests coming and going at all hours. People/kids in the ground floor pool screaming at 7:00am Sunday morning (not sure why it’s even open then - it should be closed until 9:00am daily). People yelling in the pool late at night. Thumping footsteps in the room above. Busy street with sirens and car horns you can hear with the windows closed. On the last day someone kept coming and going from 4:20am. Just a ton of unnecessary and disruptive noise and not the least bit relaxing.

2. Cheap appliances! We had to get maintenance out twice for a leaking fridge and a leaking iron that cut the power to the room. Woke up every morning to a pool of water on the kitchen floor which wasn’t fixed by the time we checked out.

3. Bare minimum amenities provided, including one tiny milk, three coffee pods and four tea bags.

3. Bathroom was grubby, with hair in the shower on arrival and mould growing at various spots.

The reception staff were lovely, but other than that it didn’t live up to expectations and I’d much rather spend more for a quiet, relaxing stay than a 3 star apartment pretending to be 4.5. Won’t be back unfortunately.

Date of stay: January 2024
Trip type: Travelled with family
Thank room_downstairs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda S, Marketing at Meriton Suites Broadbeach, responded to this reviewResponded 5 March 2024

Hello room_downstairs

Thank you for the time taken to share your feedback. It saddens us when we receive reviews such as yours as we pride ourselves on offering exceptional experiences to our guests. We're sincerely sorry for the shortfalls mentioned. Please reach out to the Property Team direct on fb.qld1@meritonsuites.com.au so that they can investigate the matter further. We value your feedback and we hope to have the opportunity to welcome you back in the future.

Kind Regards,
Amanda
Online Marketing Coordinator


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Reviewed 27 February 2024

By far and away the best property we have stayed at on the GoldCoast.
We got exactly what we booked, and they allowed us to have a 1pm arrival time.
The complex is smart and at the top end of what you can expect in apartments in Broadbeach. Its not luxury but is most defiantly superior. Location is ideal and rooms are very well sized, excellent indoor and outdoor pools. Good off-street parking (shame they charge extra for it).
Staff are very professional and very pleasant to deal with.
A couple of small things the washing machine and dishwasher in room work well but are very noisy and you cannot have them on and be comfortable in the room.
The lefts are also very hit and miss...(they are getting upgraded mid-year according to the duty manger)
We will definitely be going back.

Room tip: Allow a bit extra time when using the
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank hatch69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda S, Marketing at Meriton Suites Broadbeach, responded to this reviewResponded 28 February 2024

Hello hatch69

Thank you for the time taken to share your review. It's fabulous that you had an excellent experience staying in apartment style accommodation on the Gold Coast, at Meriton Suites Broadbeach. Members of our Guest Service team are available onsite 24/7 to make sure your stay is comfortable, please don’t hesitate to contact them during your stay for any assistance required. We value your feedback and we hope to have the opportunity to welcome you back in the future.

Kind Regards,
Amanda
Online Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024

Exceeded our expectations. Asked for nice room with an ocean view and they gave us a fantastic room with best sea views from every room on the 31st floor. Staff were fantastic and try hard to give great service. Loving our 5 nights here. Just sad it's the last night. Thanks for a great stay and location was perfect.

Room tip: Leave car in car park early evening to secure a park and walk to restaurants. Car park gets full. Best cafes and restaurants walking distance
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Both_of_u
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda S, Marketing at Meriton Suites Broadbeach, responded to this reviewResponded 26 February 2024

Hello Both_of_u

Thank you for sharing your review. We're thrilled that your stay at Meriton Suites Broadbeach exceeded your expectations and that you found the ocean view from your apartment style accommodation fantastic. At Meriton Suites we're dedicated to ensuring our guests have comfortable and memorable stays. We look forward to welcoming you back in the future!

Kind Regards,
Amanda
Online Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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