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“Rude waitress”
Review of Cafe Rouge Hitchin

Cafe Rouge Hitchin
Ranked #47 of 187 Restaurants in Hitchin
Price range: USD 0 - USD 98
Cuisines: French
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Description: With a fantastic menu filled with delicious innovative takes on the classics and dishes inspired by different regions of France, there's something to suit everyone. With all sorts of lovely spaces in which to meet friends or just unwind over a glass of your favourite. Whatever the time of day, we've got something that's bound to appeal! We're nestled amongst the hubbub of shops, boutiques, bars and restaurants in this bustling market town. Offering a warm Parisian welcome, enjoy the respite and refuel with our take on classic French cuisine.
Reviewed 6 April 2018 via mobile

Shame on you Chrissy you let the whole team down with terrible customer service. Normally most staff are fantastic but let down by one individual and it’s such a shame to be ruined by one staff member

Thank jacksonovich608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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43 - 47 of 428 reviews

Reviewed 3 April 2018 via mobile

We took the children here for a meal as we had been out shopping and were in need of payday type sustenance.
(My partner had been in with one of the children for a coffee whilst I shopped and concluded it wasn’t busy)
We were seated straight away and the waiting staff were friendly.
However, we were treated to the full French experience which meant waiting for our food to arrive for almost 40 minutes.
This was not a bad thing - we were in no hurry, but the children were super hungry and so we paid for our patience with a variety of emotions!
Once the food had arrived, it was all lovely. Three of us chose from the prix fixe menu, one from the regular menu and one child’s meal.
We had a 20% off voucher which was redeemed without fuss.
Could not fault the food or service, but perhaps a little heads up on the cooking times may have been an advantage?

Thank Ilovecake0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brin C, Manager at Cafe Rouge Hitchin, responded to this reviewResponded 22 April 2018

Hi *Ilovecake0* thank you for bearing with us during your last visit. I can only apologise for the wait times and hope you will visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

As a regular customer to Cafe Rouge over the years recently I have visited the Hitchin restaurant over the last few months about 4 times.
I have found the service from the same waiter extremely poor. No polite greeting of 'good morning' , just ''what would you like?''. This is basic courtesy and good manners. On the last occasion last week I was made to wait 12 minutes before the same waiter got to my table. He made no effort to communicate and just stood waiting for me to speak to him.
Unacceptable Cafe Rouge Hitchin ....
I love the ambience and the vibe of Cafe Rouge as a chain, it can't be beaten.

    • Value
    • Service
    • Food
Thank micky F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

Both of us had the fillet steak with frites for lunch. Had the steak medium well and was at first difficult to cut. After cutting into strips thankfully it wasnt as tough as I expected. Great flavour especially with the garlic sauce. Frites were a little salty but not too bad. They were crisp and cooked nicely. Cafe rouge interior was nice, authentic. Waiting time was long for quantity of guests, but wasn't in a rush. Servers were chatting when dirty plates were on tables. However they were very friendly when serving so a mixed picture.

3  Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

Lovely food , relaxing , informal atmosphere .
Very successful evening .
Varied menu and all had lovely dishes including moules and frites , confit duck and bourginion.
Followed by ice cream and lemon tart .

3  Thank Jom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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